This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After wide open throttle acceleration, vehicle continues to accelerate even after letting off of throttle. Had to immediately depress brake to its maximum capacity to slow/stall the unintended rapid acceleration. It has duplicated this behavior twice in the last 100 miles. The Jeep also indicates an error message regarding electronic throttle control error. Once again uncontrolled rapid acceleration after wot!
2018 Jeep Grand Cherokee. First day of ownership, service 4WD light appears. Cycle ignition off and back on, light disappears. Engaged 4 low to ensure system is working. When vehicle shifted to 4 low, service 4WD light appears again. Also service stabilitrac, forward collision not available. Car is stuck in 4 low and will not go to AWD mode. Car is basically stuck and will not drive outside of 4 low. Cannot shift out of 4low or put transfer case in neutral.
Car would not shift out of park and check engine light came on at same time. I was parked in the post office parking lot and this happened when I started it. Had it towed to dealer. I am told I need a new electronic shift module that is not covered under the power train warranty as fca does not consider it part of the power train.
After a cold start (even in warm weather), when shifting from 'park' to 'drive' the transmission shudders momentarily and shakes the whole vehicle. It does not do this when the engine is up to normal operating temp, or if you wait 10-15 seconds before putting it into drive. I have not had this problem with any other vehicles I've owned.
The upshifter paddle driver control on my Jeep srt trackhawk, along with many other 2010+ fca vehicles equipped with paddle shifters, performs the opposite function (downshifting) when vehicle is in motion- causing the gears to lower one or more, the engine to rev up, the engine to engine-brake, and ultimately the weight of the vehicle to shift aggressively to the front unintentionally.
- Peabody, MA, USA
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I pulled into my driveway and put the vehicle in park and as I got out it began rolling backwards. I tried to get turned around and back in or grab the emergency brake but the door knocked me down and the Jeep drove backwards about 150feet and hit a tree. 3weeks for repairs and I heard about the Cherokee recall for transmission issues and this seems like what happened to me.
Here are times when I have pulled out (with various people in the car) most recently my 13 year-old-son, who was screaming, "dad what are you doing, we are about to be hit, " and the car has completely shut down. (no interior lights, or running engine) quick thinking saved us from a major disaster. We were almost T-boned last week because of this problem. This would not be the first time for this problem. Problem #3: while driving, I pulled out from my street, a red light or parking lot and the transmission did not engage, the engine revved (without moving) and again, I was almost T-boned. It happened again this morning. Problem #4: there are times when I am traveling up or downhill, the transmission will wind out, the tachometer will spike and then the Jeep makes a knocking noise and then I can continue. You could drive the car for months and then all of a sudden it happens. Problem #5: I was backing into my driveway, the back up camera stopped working and my Jeep completely shut down. This happens on more than one occasion and has no precursor to when it is going to happen.
An issue relating to electrical or power train causes the vehicle to stall and remain in a no start condition. Without warning, the vehicle is completely without electrical power while driving and the vehicle becomes unable to be controlled. This vehicle was manufactured 9/2018, purchased 12/18. This incident happened while driving the vehicle on the interstate at a speed of 45-55 mph on 5/31/18 and again while driving at 30-40 mph on a city street on 10/18/19. Both of these incidents were terrifying and thankfully we were not involved in an accident. The only service that has been performed (oil changes and these two issues) was completed by the dealership where it was purchased. Both times the vehicle failed, the dealership discovered that the master fuse was "blown" and the replaced it. This is an unsafe vehicle that I am now forced to pay for and drive myself and my children around in not knowing when it will shut off and I will no longer be able to control the vehicle or move from the flow of traffic. When calling the manufacturer, I was told that the recall number U87 / NHTSA id 18V524000 did not include my VIN number although the description is exactly the same. This recall explains that the dealer should replace the powertrain control module because it may be equipped with a voltage regulator chip in the circuit board that may fail causing a stall or no start condition and potentially causing the vehicle to stall while driving and cause a risk of crash. Yet, the dealership is unwilling to do anything to resolve the issue because the recall does not include this VIN. The manufacturer refuses to acknowledge this issue and this is my only recourse until the issue happens two more times, I survive being in an inoperable moving vehicle and can file for lemon law rights.
Parked vehicle in sloped parking lot left vehicle running walked behind Jeep with taligate lifted to remove wet items from Jeep. Noticed the Jeep was rolling backwards my quick reaction was to jump back in drivers seat to turn off car. While doing this the Jeep pushed me backwards flat on my back and broke my T11 and T12 on 9-14-2019. This resulted in surgery and stress while not being able to work. I have researched this model of Jeep and appears there was power train issues in 2017 and could be carried over into 2018 models. Please advise
Have owned the vehicle for a little more than a year. Three times I've heard gear grinding when I put the vehicle in reverse, I immediately put my foot on the brake put the vehicle back into park waited a few seconds with my foot on the brake before putting the vehicle in reverse again. Took the vehicle to the dealership to be looked at (checked out) but because they couldn't get the vehicle to grind gears in reverse they said there was nothing they could do and had me pick up my vehicle. Also while driving it on one occasion I smelled a smell of electrical burning. Unknown where it is coming from on my vehicle. I'm getting fearful of driving it.
My 2018 jcg altitude edition with 16000 miles has been having issues with radio and navigation. Cjdr replaced stereo system which fixed the navigation issue but now radio turns up and down on own. Took car in today and there is no fix. They told me when it occurs to turn my car off and then back on which will help it temporarily. The period of which it will help is less than 1 minute before it repeats the volume issue. However this is not acceptable. Vehicle has been shifting very hard and lunging forward without foot on gas, they 're-flashed' my Jeep twice. Saying my car needed to relearn my driving. I was told by my service technician that he would call when they had some solution.
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and she entered a store, upon returning there were police vehicles surrounding where she parked. The contact then was informed that her vehicle crashed into the vehicle in front of where she was parked. The contact stated that the vehicle was in the park position but somehow shifted into neutral and rolled forward crashing into the other vehicle. A police report was filed and there were no injuries reported. The vehicle was taken to the dealer lustine Chrysler Dodge Jeep Ram (14211 jefferson davis hwy, woodbridge, va 22191) where a diagnostic test was performed but was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the vehicle and provided the contact with a case number (59312649). The failure mileage was approximately 30,000.
I have a "no start" issue. When the ignition button is pushed to start the vehicle, the starter turns, but the engine does not crank. There are times when it may take up to 10 seconds or so to get the starter to turn off. This is an intermittent problem, but is getting more frequent.
The contact owns a 2018 Jeep Grand Cherokee. While driving 30 mph and attempting to shift gears, the vehicle downshifted. The vehicle was taken multiple times to route 46 Chrysler Jeep Dodge (located at 1655 us-46, little falls, NJ 07424, (973) 339-7752), but they were unable to duplicate the failure. The manufacturer was notified. The failure mileage was 15,800.
While driving a message of service shifter displayed and vehicle went like on park mode but in D shift. Car was in motion and became stationary. Shift lights came on. All wheels were locked, service engine light on. Turning car off and back on didn't help. I was unable to move the shift from D to any other shift. It was very scary as I was on heavy traffic road, unable to move the car in the middle lane during work rush hour. It had to be towed to the dealer, tow guy had issues getting into the flat bed as the wheels were fully locked. Awaiting a diagnosis.
2018 Jeep Grand Cherokee trackhawk throttle stuck open and began accelerating after removing foot from gas pedal. This issue is not related to the floor mat recall as I have already had the recall performed on the vehicle by the dealership. This could have caused a serious injury or death. I had to press the ignition to turn the power off and slam hard on the brakes to stop the vehicle from continuing to accelerate.
The contact leased a 2018 Jeep Grand Cherokee. The contact stated that while the vehicle was parked, the vehicle rolled away in reverse 5 minutes later and crashed into a neighbors vehicle. No air bags deployed. The dealer darcars Chrysler Dodge Jeep Ram of rockville, 755 rockville pike, rockville, md 20852, (301) 424-1700 was notified of the failure. The vehicle was to be towed to the dealer for further testing to determine the cause of the failure and the contact mentioned that they felt unsafe in the vehicle. The vehicle was not included in NHTSA campaign number: 18V280000 (power train) but the vehicle exhibited the same failure as the recall campaign. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.
Had several issues with this rented vehicle still running after pushing button to stop vehicle when parked. Family members told me 'your car is still on' at least 3 times. Had issues when stopped at an intersection. The vehicle seemed to die & was very delayed when starting to go again-required more pressure on gas pedal than usual. Had issues while filling the vehicle with fuel. Several times the pump would cut off (approximately 10 times) indicating that the tank was full when I knew it wasn't. had a severe issue resulting in damage to the vehicle & the aloha island mart at 50 pakaula St. Kahului, hi 96732 gas pump. I stopped to fuel up in order to return the rental vehicle to budget rental car (865 w mokuea pl, kahului, hi, 96732), I put the vehicle in park, pushed the button to stop the vehicle to turn off the motor. Exited the vehicle to get the credit card out of my purse which was in the back on the floor board in a beach bag I saw that the vehicle was rolling back. There was no slope to the parking lot, it was level ground. I jumped back in the vehicle with left foot outside the vehicle and put my foot on the brake to stop it, it went out of control backwards. Thankfully I got my left foot in and had to use both feet on the break to stop the vehicle. Put the vehicle in park & turned it off again.the door & driver front quarter panel sustained severe damage from hitting the gas pump which also received damage. Although the pump was in workable condition once the vehicle finally started & was moved. This could have resulted in severe bodily damage to myself as well as more vehicle & bodily damage if someone had been behind me at the next pump. Needless to say I was terrified, shaking uncontrollably & the thought of what could have happened. After reading the complaints & recalls on the Jeep Grand Cherokee I feel this one should be added.
Recall: U65/NHTSA 18V-332 just bought it and found a recall on V-6 Jeep Grand Cherokee limited. I haven't driven yet. Please send me the certificate to get it fixed.
A D V E R T I S E M E N T S
- Meridian, ID, USA