This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I'm not sure what components malfunctioned but my vehicle is in a body shop currently getting work done from the accident I was recently in. The safety of my cousin and I was put into risk when I was driving on the highway and I hydroplaned on the highway and did a 180 degree turn but luckily no one hit me and I didn't hit anyone else. I slammed on the concrete median which is what stopped my vehicle on the highway leaving my vehicle with 9 thousand in damages. I filed an insurance claim and is now getting fixed like I mentioned. Prior to the accident I had noticed the car shifting to the left and dramatically declining acceleration and a loud pop by the front driver tire. That is the best way to describe what the car does. So on the day of the incident I believe the car did what I just explained and it caused me to hydroplane and I'm in fear it is going to happen again. I have taken it to another shop after the accident because my vehicle would not start and a different shop said they heard the noise but could not figure out what it was. When I get my vehicle back I planned on taking it to a recall center but I decided to make this report first. There were no warning lights before during or after the accident.
Twice in recent months the car accelerated on its own while idling. I received no warning or message. Both times the car surged forward a short distance. I applied the brake both times, but it didn-??t seem to have much effect. The car seemed to slow on its own. My search of the internet uncovered many instances of sudden unintended acceleration involving the Jeep Cherokee, some resulting in severe injury/property damage, so it is definitely a safety issue. There have been many complaints, over many years, about this same problem, but I could not find mention of a recall notice or service advisory. Apparently there has been no definitive identification of the cause. I would gladly have the car inspected, but suspect that the problem can not be easily reproduced. I have had the vehicle for 5 years and only experienced this problem twice. Of course it only has to happen once to cause serious harm.
28000 miles +\- driving car on freeway in high speed lane in las 405 - the most traveled highway in the us, and the car slowed to a dead stop. Complete loss of acceleration. All electrical still working, lights, dash, radio. Would turn over but would not start. Hour earlier car was idling and idled to a stall. All electrical still working. Police had to come and stop traffic to wait for a flatbed.
I was pulling out onto the highway from a stop position, as I tried accelerate the engine acted like I was in neutral or park! I thought I hit the gear shift into park or neutral, but I was in drive. It went back into drive mode second S later. Scary feeling with traffic going 50 mph around me! well it did it again going from a stop position turning left onto a busy 3 lane street. Now I know something is not right!! so far no recall on my VIN #, but many other 2016 Jeep Grand Cherokee have been recalled with something similar. It's very scary, dangerous, and hazardous!
- Keller, TX, USA
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On May 3rd 2020 driving on highway the accelerator sensor went off. Heard a loud pop. Vehicle lost power and speed declined from 55 to 30. I floored it and the car would not reach speed of 55 mph. I had no cell service and was 45 miles from even a town. Limped the car to dealer and left there. This is the 3rd time this has happened and the dealer tells me they can't get it to repeat. Vehicle is currently at the dealership. I have called and left a message and have heard nothing.
Loss of power driving down the highway. Went from going 60 mph to 20 mph. Dealerahip service could not find anything wrong with it. They cleared code and stated vehicle seemed to be running fine. I was driving on a rural highway 299 in trinity county California where there was no cell service and was left stranded. I drove on the shoulder the rest of the 30 miles to get to dealership.
Loss of power.... electronic throttle sensor. Again second time lost power in my vehicle on highway 299 in shasta county headed home to trinity county ca. Again I had no cell service. This time I had my 9 year old daughter with me our dog and a vehicle full of groceries. Now I am scared of this vehicle. Scared to drive it. I have called manufacturer they have done nothing but close all my claims and cases. Denied my arbitriation. Wont appeal even though I have powertrain warranty of 100K miles. This vehicle is not safe! they wouldn't even give me a comparable vehicle. Dealership again told me they don't know what is causing this and they can't fix it.
The contact owns a 2016 Jeep Grand Cherokee. While driving low speeds, the accelerator pedal suddenly traveled to the floorboard, the vehicle accelerated, and crashed into a fence. There were no warning indicators illuminated. There were no injuries and a police report was not filed. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The manufacturer retrieved the black box and provided case number: [xxx]. the vehicle was not diagnosed. The failure mileage was 45,848. Ap consumer states that incident happened after coming out of a car wash. Consumer states that foot was not on the gas when vehicle accelerated and smashed into the fence. When vehicle hit the fence it started revving up before slowing down to a normal idle. Vehicle was towed to tilton auto body where the damage was repaired. It was then taken to tilton auto serve (tilton, nh) for front end alignment. Manufacturer analyzed black box and stated that there were no issues with the throttle system or accelerator pedal assembly. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
When I was driving on fwy 4 the truck wipers suddenly start working and feel like the truck lost power and kind of drive hard I tried turn off wipers but panel turn on check engine light, stability control inoperable, warning light, anti slip. So I scanned with module fixd and shows code U0212 lost comm with scm. So I towed to the dealer and obviously they said they have to keep the truck overnight cause they never seen something like that. When for several years Jeep have this problem. Specifically with the (sccm). I feel they most be responsible for all my expenses.
The contact owns a 2016 Jeep Grand Cherokee. While operating the vehicle, the eco indicator suddenly illuminated. The driver stopped the vehicle and discovered that the transmission was stuck in the drive position and could not be switched to the park position. The vehicle suddenly experienced unintended acceleration and crashed into a building. The front end of the vehicle sustained significant damage, but the air bags did not deploy. The driver sustained a neck injury, which required medical attention. A police report was not filed. The vehicle was taken to cole motors in blue field, wv, but the cause of the failure could not be determined. The manufacturer was notified. The VIN was not available. The failure mileage was 25,000. Updated 11/03/17 consumer stated car ran away emergency brake and foot brake was on updated 7/18/18
Vehicle was park at drive thru atm. Vehicle was placed back into drive and as. Take brake was released, vehicle accelerated without gas pedal being pressed. Vehicle went into forward motion rapidly and brake had to be applied to stop vehicle. Same incident happened again a short time later when pulling onto street. Prior the vehicle would go into neutral without warning. As vehicle was attempting to cross busy highway, the vehicle went into neutral at detrimental time while traffic was oncoming. Shifting into neutral then back to drive had no effect. Vehicle engine had to be turned off then back on to get vehicle to go back in drive. This occurrence happened on three separate occasions. Dealer ship was notified and they replace a wire harness. Dealership was notified regarding acceleration issue and the vehicle was towed to them. Dealership mechanics advised they couldn't recreate the problem and said bring it back if it happens again. Very dangerous. Not confident in vehicle reliability.
The car operated well at first start. Early in the day, it drove 30+ miles. After being parked for 6+ hours in a flat public parking lot, it was turned on and put into reverse to back out of the stall. Upon lightly releasing the brake, the car accelerated at a high speed (approx 20mph) and hit a parking pillar. A large amount of damage was done to the back end, including bumper, hatch, safety reinforcement bar and floor board all had to be replaced.
The contact owns a 2016 Jeep Grand Cherokee. When the accelerator pedal was depressed from a stop, the engine restarted and hesitated to respond. The failure occurred without warning. The vehicle was taken to a dealer, but the failure was unable to be duplicated. The manufacturer was made aware of the failure. The failure mileage was 6,002....updated 12/28/16 **** updated 01/10/17 updated 01/11/17. The consumer stated it is undetermined what caused the failure to occur and when it would occur. The driver must remember to press the override button on the dash when the engine was restarted. Updated 06/22/2017 consumer stated this vehicle is designed to let the computer control stall the engine at all times when the vehicle stops for anything and then when pressure is applied to the accelerator pedal, the engine automatically restarts and as you continue to press the accelerator, the vehicle will accelerate in a normal manner as if the engine had not stopped. Updated 7/10/18
The contact owned a 2016 Jeep Grand Cherokee. The contact stated that the vehicle was parked inside a garage facing forward. While the brake pedal was depressed, the contact pushed the start button and the vehicle suddenly accelerated at approximately 30 mph into the front lawn. The vehicle struck a tree stump with the front passenger side wheel, went airborne approximately seven feet off the ground, and landed on the other end of the driveway. The vehicle kept accelerating and crashed into a building on the property. There were no injuries and a police report was not filed. The contact managed to switch the gear into park and stop the vehicle. The manufacturer was notified of the failure. The vehicle was destroyed and towed. The approximate failure mileage was 11,600...updated 06/08/17....updated 06/21/17 updated 7/5/18
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while reversing from the driveway, the vehicle accelerated and crashed into a garage. The air bags did not deploy. The contact sustained unknown injuries that required medical attention. A police report was filed. The vehicle was towed to an independent shop. The manufacturer was made aware of the failure. The failure mileage was 211.....updated 09/19/16
The contact owns a 2016 Jeep Grand Cherokee. While driving various speeds, the vehicle accelerated independently and increased in rpms. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 500. Updated 09/29/16
The contact owns a 2016 Jeep Grand Cherokee. While driving down a hill, the vehicle accelerated independently. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred every time the vehicle was driven down hill. The manufacturer was notified of the failure. The approximate failure mileage was 1,100.
A D V E R T I S E M E N T S
- Collinsville, IL, USA