This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle lost all acceleration...on a highway...in a tunnel...surrounded by large trucks. The vehicle coasted out of the tunnel and made it to the nearest siding. No buttons were pushed and the controls where not touched. Both hands were on the wheel during the trip through the tunnel. Once pulled over, it was discovered that the engine was on, but did not respond to the pedal. Turning off and restarting the vehicle allowed the pedal to function again. This was purchased brand new only two and half weeks prior. This vehicle was brought to two dealers and has been with them for the past two weeks. The problem can not be diagnosed, so no repair was completed by Chrysler. I expect this dangerous event to reoccur. I do not feel safe in this particular vehicle and will not drive it. Chrysler has only offered words of consolation.
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while attempting to accelerate from a stop light, the vehicle failed to move without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V249000 (power train, service brakes, hydraulic) and stated that the parts for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 33,000. Part distribution disconnect.
- Phoenixville, PA, USA
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- Souderton, PA, USA