CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
12,106 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 14V643000 (air bags, seat belts); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V634000 (electrical system) and 14V643000 (air bags, seat belts) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 14V643000 (air bags, seat belts), 14V634000 (electrical system). The dealer was unable to determine when the part would become available to schedule the recall repairs. The contact called the dealer for weeks and was not able to schedule an appointment for both recalls. The manufacturer was notified and was not able to provide a reasonable timeframe of when the recalls would be performed. The contact was not experiencing a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (air bags, seat belts) and 14V634000 (electrical system); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 3/31/15 updated 06/24/2015
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number 14V643000 (air bags, seat belts) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.
- North Bellmore, NY, USA
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The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V643000 (air bags, seat belts). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V634000 (electrical system), and 14V643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign numbers: 14V643000 (air bags, seat belts) and 14V391000 (electrical system). The contact stated that the parts were unavailable. The dealer stated that only a limited amount of parts were available and placed the contact on a waiting list. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V643000 (air bags, seat belts) and stated that the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Cherokee. The contact received a notification for recall NHTSA campaign id number: 14V643000 (air bags, seat belts), NHTSA campaign id number: 14634000 (electrical system), NHTSA campaign id number: 14V391000 (electrical system), and NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Mailed out 01/13/15 updated 02/02/15 updated 02/19/15
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign numbers: 14V391000 (electrical system) and 14V154000 (service brakes, service brakes, hydraulic). However, the parts needed for both recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/22/15. Status updated 03/25/15.
Was driving in the last leg of my 1100 mile trip and warning lights of my seatbelt being unbuckled and airbag maintenance required. Dealership in Alabama said it was the orc mod that is bad.
Incident: While operating vehicle, visual display screen went black (no data). Computer attempted reboot and displayed a vehicle phone requires service message. Simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. Computer continued to attempt rebooting. History: The repeated rebooting of the computer has been occurring several times a month since it was purchased in June 2013. Three dealer attempts to repair have failed to correct the rebooting. Dealer has not replaced any hardware, reportedly only reloaded software. A search of the internet regarding these issues display page after page of related problems with this vehicle.
As I was driving the car the seat belt and air bag warning lights came on, but the seat belt was buckled. The warning said driver seat beat was unbuckled and the air bag system warning light came on with a warning message. Brought car to dealer, who informed me that the parts are back ordered for a month - what does that say about the part.
During a trip of approx 250 miles, after 4 hours of driving the vehicle exhibited numerous alarms as follows; "air bag system requires service", "drivers seatbelt disconnected", "front passenger seatbelt disconnected", and "vehicle phone requires service". at all times both driver and passenger had their seatbelt on, positively connected. The vehicle would randomly repeat the chimes as if the alarms were coming in repeatedly. After approx. 1/2 hour, all alarms reset. 2 days later on the return trip, about 1 hour into the trip the same problems as listed above repeated itself, except it will no longer reset. Presently vehicle, upon startup goes through the above mentioned alarms with the seatbelt light, and airbag light constantly on. After researching this problem on Jeep forums for the WK2 model, their appears to be number failures of the orc module for this vehicle. My vehicle has not been analyzed by Chrysler at this time, but a service date is scheduled. Currently as stated by a Chrysler employee, there are 400 orc modules backorderd for this year vehicle.
Alert came up stating airbags need to be serviced. Then alert came on saying drivers seatbelt not fastened (it was buckled). I pulled over and put the car in park. Turned the engine off and restarted. Alerts came back on. Also came up with alert that onboard service/emergency phone needed to be serviced. Took to dealership and they said it is the orc module. The part is back ordered and I am concerned about driving the car for several weeks without functioning airbags. Also, not sure if there is an issue with seatbelts given the alert.
Purchased a 2014 Jeep Grand Cherokee Laredo in June of 2013. Have experienced no problems with operation throughout first 10031 miles driven. Departed on extended vacation trip at end of May. After traveling 824 miles, air bag light came on with alarm and dashboard notification advising to have air bags serviced immediately. Shortly thereafter, the seat belt alarm activated with the bell warning, advising that the driver side belt was not engaged, when it was securely set. This condition would continue throughout each driving day. I have now traveled over 3400 miles, experiencing the same annoying, and unsafe condition, including the cruise control now turning off without warning. I have checked with several dealerships, only to be told that this problem could not be identified. There remains 3000 miles to be traveled to return to my home. I do intend on meeting this situation head on through my dealer with Jeep.
On May 9, 2014 my husband & I were driving on the freeway when all of the sudden the seat belt & airbag lights started alarming. I immediately referenced our vehicle guide and followed the instructions, contacting the dealership right away. My car was evaluated 3 days later and I was informed that my entire airbag module was non-functional and needed to be replaced. It has now been a month that I have been driving without functional airbags because the part is apparently on back order at Chrysler. Not to mention the fact that I was told that there is no way to disable the alarms while awaiting the fix, so I have to drive with the distraction of constant "dinging" everywhere I go. This is a serious safety concern! in general, this vehicle has been a pain since I purchased it!! three recalls in one year, a tire that needed to be replaced just after purchase (pretty sure it had a hole when we drove it off the lot), and now this. I definitely would not purchase this vehicle again.
1. allegedly repaired two weeks earlier, the "ocr, " an airbag sensor, failed. This part apparently is located under the front passenger seat. "service airbag system" was displayed. 2. on Monday, May 26, 2014 a seat belt warning appeared on the electronic display and a chime rang for 10 minutes or so. Both the driver and the passenger in the front seat were belted in. 3. on Monday, May 26, 2014 the cruise control became inoperative. The electronic display showed "cruise control unavailable." In the past the forward collision warning (fcw) has shown phantom alerts, telling me to "brake! brake! brake!" even though there no vehicles or objects in front of the Jeep. At other times, the fcw showed no alert even though another vehicle suddenly appeared in front of the Jeep.
Airbags system failed and rendered car unsafe to drive. Passenger airbag disabled even when passenger was in the passenger seat. At the same time adaptive cruise control failed while being in use which potentially could result in a crash. Drove 5H hours home and then dropped the car at the dealer. Issue connected with failed orc module. Numerous similar incidents reported by other drivers on internet forum. Failure always results in loss of airbags, seat belts pretension, adaptive head restrain and adaptive cruise control, forward collision warning system.
A D V E R T I S E M E N T S
- Far Rock Away, NY, USA