Passenger side headrest popped out while vehicle was moving at a steady rate on a local street. Passenger was in seat. Passenger reported some discomfort. Headrest cannot be reset.

- Sound Beach, NY, USA

The driver headrest deployed without being in a collision and will not go back to its original position. The vehicle was not in motion when this occurred.

- Battlefield, MO, USA

I entered my vehicle after it was it was stationary for approximately 10 hours to find the passenger side headrest assembly had deployed on its own without any external collision for force to the headrest assembly

- Surprise, AZ, USA

Inadvertent deployment of "active headrest" on driver's seat with no accident. Headrest spontaneously burst open. Vehicle was stationary and gear shifter was in park in my driveway with the engine running.

- Thomasville, GA, USA

Ahr headrest deployed while driving.

- Spring Hill, TN, USA

I have a acc / fcw unavailable message that deactivates my auto breaking system to prevent a collision. This error message may relate to the orc module that may control other safety devices in the vehicle such as the air bags. This deactivation occurs while the vehicle is in motion city street and on the highway.

- Olympia, WA, USA

I got inside my Jeep which was parked in mt garage, in the afternoon to go to work and noticed that the driver side head restraint had deployed, I do not know why, when I had came from work the previous night and got out the Jeep it was fine. I looked in the owners manual and it described how to reset it. This did not work, I called the dealer (dayton andrews of saint petersburg, fl.) and they said that it was a know problem and is not covered under the warranty. They want over $800 to replace it,

- Saint Petersburg, FL, USA

Yesterday out of nowhere my passenger headrest deployed, I wasn't in an accident I was just parked and the headrest just popped out of place. I call the dealer and they told me is over $600 of repair. I don't understand why I should pay the repair when it is a vehicle malfunction.

- Aibonito, PR, USA

While driving, the drivers side head rest was activated causing the active head restrain to be deployed.

- Brick, NJ, USA

On 9/6/19 while traveling at a low rate of speed on a four lane road the driver's side headrest "exploded" propelling the front half of the headrest violently forward. This caused a hard hit to the back of my head that left me stunned. I was unsure of what happened until I was stopped at a light and could see that it had split forcing the front half into my head. If I had been traveling at a higher rate of speed or merging onto the nearby interstate that was my destination, this impact likely would have caused me to have an accident. The hit was so forceful that I am concerned it may have done some damage to my neck, so I may have to seek medical care. Once I got home I did a google search and found many reports and lawsuits regarding this defect in the active head restraint headrest on Chrysler/ Jeep products. I am the original owner of this vehicle and it has never been in an accident. Surely this issue merits a recall.

- Fountain Inn, SC, USA

To whom this may concern, on February 23, 2018 I was driving on I-4 in orlando, fl when a passenger-seat bracket inside the headrest gave way. My wife was the passenger who actually stayed home from work the following day having neck pain. Neck pain diminished and she went back to work the next day. Sometime shortly after, I dropped off my car (2014 Jeep Grand Cherokee summit) at the fields automotive for a headrest replacement. The dealership told me I had to reschedule as they had to order a new headrest. I went back to pick up my Jeep and of course reschedule a time for replacement. When I dropped off my Jeep again, I get a phone call stating that the headrest was not covered under warranty and the cost was well over $700 (parts and labor) which I declined and went back again to pick up. A few weeks later I decided to order the headrest from factory oem parts in tampa, Florida and had it shipped to my residence. Received new head rest, installed and wired in seconds. Headrest cost $443.87 including shipping. Invoice is attached. Very upset with the time I spent on resolving this and the markup the dealerships are charging for the replacement. I investigated the damaged headrest and related the fault from a broken plastic clip. I still have the damaged headrest.

- Eustis, FL, USA

The drivers side active headrest deployed without a collision. I was driving in a parking lot and heard a lot sound and was hit in the back of head by an unknown object at the time. After stopping and composing myself and checking myself out as I thought I may have been shot. I realized the headrest had deployed. Contactes two dealerships in my area and both said they had never heard of this happening and it was not a recall and not covered under warranty

- Cordova, TN, USA

While vehicle was stationary, parked in driveway, passenger seat active headrest failed into an open position. As stated by others, and verified by dealer, plastic retaining clips failed and caused an unnecessary release. This is a severe safety issue that needs to be addressed. The drivers side head rest could fail at any moment, potentially causing an accident that results in serious injury or death.

- Mount Airy, MD, USA

I would like to address this issue to Jeep about my passenger headrest deploying without any cause while my car was in park for more than 6 hours... after reading more than several threads and concerns from other Jeep owners and it also happening to them and the outrageous cost to repair a single headrest including labor is beyond me. I feel cheated out. This repair is almost a $800 repair... why has Jeep not made this very repetitive issue a recall? I feel Jeep should be responsible for the diag and also the repair for my Jeep. I know I am not the only one that has had this issue and has felt the same. I am asking for someone to handle this in a fair manner. Being a single parent and not being able to fork money like I am a bank has made this tremendously frustrating.

- Albuquerque, NM, USA

Airbag in headrest deployed while driving on a city street.

- Spring Hill, TN, USA

The active headrest deployed while pulling out of a parking garage for no reason.

- Phoenix, AZ, USA

Active headrest collision system randomly deployed while I was driving. Appears to have some kind of retaining mechanism failure as I cannot clip it back in. Many others appear to have had this issue as reported across internet forums and still no recall.

- Enterprise, AL, USA

Airbag light came on at 106,000 mi. Was told it was an issues with the wiring in the head restraint. Would need to have head rest replaced for $700. I don't believe there is any reason this should have failed as the car has never been in an accident

- Arlington Heights, IL, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 10 to 15 mph, the driver's headrest air bag abruptly deployed. There were no injuries. The vehicle was taken to romano Chrysler Jeep (215 w genesee street, fayatteville, NY 13066, 315-637-3101) where it was diagnosed that the driver's headrest air bag needed to be reset. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The VIN was not available. The approximate failure mileage was 58,000.

- Fayettville, NY, USA

The headrest of the drivers seat deployed while I was driving. I was driving on a highway with cruise control and and the vehicle was at a steady speed with no sudden jolts or stops. I heard a very loud pop and the headrest hit me in the back of the head. The incident startled me and caused me to hit my breaks.

- Seagraves, TX, USA