The air bag for the drivers headrest deployed without impact. The vehicle was stationary, parked in my driveway. I researched this issue and it appears there is an open investigation for similar incidents.

- Roseville, CA, USA

Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"

- Ormond Beach, FL, USA

The passenger headrest deployed while I was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. Now I'm nervous that the driver aide will do the same.

- Surprise, AZ, USA

Our Jeep is having a issue with the airbag in the glovebox. It keeps acting like it is trying to blow up every time we get in and sometimes when we are driving awhile. I thought you had a recall on the airbags and now I don't see it on this vehicle.

- Weeki Wachee, FL, USA

River's side headrest deployed while vehicle was parked in the driveway. Designed to release upon collision. Unable to reset the headrest as the plastic clips are broken, dealership informed me this was not covered by the warranty. Clips holding headrest in place are plastic and degrade over time due to the heat. When they fail the headrest deploys.

- Houston, TX, USA

On 7.25.20 my husband and I were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, I'm surprised the [xxx] thing even starts and runs. Now I feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous, I paid alot of money for this Jeep and have had numerous major issues that are expensive to fix. Consumer stated husband sustained neck/shoulder pain for a few days but is fine now. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Colton, SD, USA

The driver headrest deployed while car was in park.

- Bunkie, LA, USA

Drivers side headrest safety feature deployed while vehicle was stationary and unoccupied.

- Gilbert, AZ, USA

The passenger side headrest deployed without cause. I was stopped at a stop sign on a city street and it just deployed. There were no other cars around and thankfully, no one occupied the seat.

- The Woodlands, TX, USA

The headrest active restraint on my Jeep driver side seat deployed for no reason. The clips that hold it in place broke off. The vehicle was running parked in a parking lot with no one sitting in the drivers side seat.

- Denver, CO, USA

Headrest malfunctioned while driving. I was hit in the back of the head and heard a loud "popping" noise. Almost wrecked my car while driving, and there were children on board. The headrest deployed as if there was an accident, but there was no accident. It was very dangerous.

- Dana Point, CA, USA

We were driving home after a long shift at the hospital, and suddenly while we're driving down the highway going 70, the passenger side headrest just pops, caused us to swerve out of surprise. We took it into a dealership, and after working on it for a few minutes they said that a part had broken out of it which caused it to activate. Then they wanted to charge us for the part and labor when it's obviously a defect if the part just broke out of nowhere. I contacted Jeep customer service, and they said since I took it to the dealership first and they possibly broke it, there's nothing they could do. So pretty much they want us to pay for a safety defect in their products.

- Dallas, TX, USA

The airbag in the passenger side headrest deployed while the vehicle was parked in my driveway.

- Huntersville, NC, USA

The passenger seat headrest deployed during the night. No one was sitting in the seat at the time.

- Oklahoma City, OK, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 70 mph, the headrest air bag deployed without impact or collision. There was no warning. The contact regained control of the vehicle. The vehicle was pulled over to the side of the roadway. The headrest failed to reconnect. Elkgrove Ford (9645 auto center dr, elk grove, ca 95757, (916) 249-1630) was contacted and informed of the failure. The contact was referred to lasher auto group (8585 laguna grove dr, elk grove, ca 95757, (916) 392-1400). The contact reached out lasher auto group and was informed to have the vehicle taken in to the dealer to be diagnosed which was still pending. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 124,750.

- Auburn, CA, USA

Service airbag system warning light came on indicating possible problem. Online search reveals there was a recall for 2014 to 2015 models, but my VIN is showing no open recall.

- Lambertville, NJ, USA

While vehicle was parked (fortunately) the passenger seat active head restraint headrest) released breaking the plastic pins holding it together.

- Tucson, AZ, USA

Park at my garage I heard a noise. I open the door to ind out passangersaid head rest pop open

- Bayamon, PR, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon entering the vehicle, the contact became aware that the passenger's side frontal headrest air bag deployed independently. The vehicle was taken to mcgrath Chrysler Jeep Dodge Ram,4610 center point rd ne, cedar rapids, ia 52402, but not diagnosed. The technician stated that the headrest operated as needed and a defect was not found. The manufacturer was not notified of the failure. The failure mileage was 113,000.

- Cedar Rapids, IA, USA

The driver headrest airbag randomly deployed without incident. The vehicle was stationary. Brought to dealership and was informed this was not covered under 100K warranty. Felt this was concerning as potential other headrest airbag may deploy. Additionally asked about the leather pulling up off the dashboard but informed this also was not covered.

- Orlando, FL, USA