CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
28,415 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My sunroof spontaneously and without cause exploded while driving at 65mph. On the interstate. There was no warning and there were no hazards anywhere around. Outside temperature was around 92 degrees and overcast but not raining. Cause is unknown.
I purchased my used 2014 Jeep Grand Cherokee from jt's Chrysler & Jeep in lexington, SC on May 27th, 2017. Sometime a few weeks later in June, we started having issues with our radio and touch screen panel. It did an automatic update by itself (screen said to keep vehicle running for 15 mins to complete) and now it will not save any presets that we try and save to it. The volume to the radio works fine some days, other days, we cannot get the volume to work on the radio at all...or worse, sometimes it will let us turn the volume up some and then we cannot get it to turn back down (causing issues when I need to hear things outside of the vehicle) until we power the ignition down. It has affected the navigation and speakers to some degree already and we have taken it back to the dealership twice to have it looked at with no resolution. They have told us they tried a "flash update" but it still has not helped. We constantly get an error message stating "vehicle phone needs service". I did some research after our last service appointment and realized there was a recall on the radio's for this model and year Jeep for the same issues we are having but, I do not see our VIN # listed in the recall. I am looking for someone to shed some light if possible on how we can go about getting this resolved. Thank you!
Leather dash coming unglued with the adhesive Jeep used to adhere the leather dash to the plastic underneath causing visibility issues along with a safety issues that can block defrost vent along with airbag interference.
When I tried to shut the engine off, the ignition button fell into the dashboard. I was able to reach into the dashboard and press the button switch to start and stop the engine. The dealer claimed it was the owners' fault because "the button was pushed too hard" and a replacement holding ring (not covered under the extended warranty) ended up costing $250 plus tax.
- Shirley, NY, USA
Search CarComplaints.com for these popular complaint phrases...
There have been more recalls than I can count, but recently I was driving it and the alternator (which was recalled) when out in the middle of driving and I had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or A/C. this car is a lemon!
The air conditioning went out on my 2014 Jeep Grand Cherokee. Apparently this is a common problem with these vehicles. The dealer's service writer immediately told me that 85% of the time when the A/C goes out in this vehicle it's the evaporator inside the car behind the dash. Upon further examination by the repair technician that's what needed to be replaced. I asked if they replace the evaporator with the same part and he said no, they now use a different sku replacement evaporator. Obviously, Jeep is aware of this problem and has made changes to fix it. However, in my case Jeep won't pay for the replacement saying my vehicle with 45,000 miles is past the warranty period. It's my position that Jeep used a defective evaporator in the first place and it's only my bad luck that it did not start leaking freon sooner. Apparently the evaporator is not *that* expensive but it is located in a difficult location to get to, behind the dashboard, and that makes it an expensive repair ($1,680). I believe Jeep/Chrysler should pay for this repair at a minimum, and failing that, a recall should be put into effect.
Passenger side front active headrest deployed on it's own, (no collision, or impact) while at a complete stop at a traffic light, sounded like a gun shot, adult passenger is suffering with whiplash, and terrified to ride in my Jeep again.
Chrome metal interior trim is peeling off. This is happening on driver's door handle and cup holder area. As a result, the edges are razor sharp and have cut my hands on two different occasions causing lacerations.
My sunroof exploded today. I was driving at 50 mph, external temp. Is 30 degrees and sunny. There were no cars around me to throw a rock. There was nothing overhead. I was driving on route 137 in Maine, a well paved road in a fairly rural area. I had the shade closed, as I always do. I heard and explosive noise directly overhead. There was immediate loud wind noise above my head. I pulled over and opened the sunshade. The sunroof was shattered and the entire central portion was gone. All of the shattered glass around the edges was convex, bowed outward away from the car.
While driving on a city street and approaching a busy intersection, my windshield wipers started in motion and the lights on the dashboard lit up for a brief second, to include the battery light. The stop light was red and I fully stopped. When the light turned green, I stepped on the gas to accelerate to make a left turn into the intersection when my vehicle moved mere inches before it completely shutdown. This all happened within a minute with no warning. Two trucks attempted to jump my Jeep, but all that happened was the jumper cables started to smoke and heat to the point they were untouchable. I had to have my Jeep towed to a near by Chrysler dealership where the alternator and battery failed and had to be replaced. There is a similar recall for 2014 Jeep Grand Cherokee dealing with the alternator, but I was told that my Jeep was manufactured with a 180amp and not the 160amp listed in the recall.
Vehicle was in park and when I started my vehicle up I looked to my right and noticed the active headrest on just the front passenger side failed and had ejected on it's own without being in a collision. I brought my vehicle to the helfman Dodge Chrysler Jeep Ram dealership 7720 katy fwy, houston, tx 77024. I am being charged for the replacement of an entirely new headrest when mine failed by design.
On several occasions since I bought my Jeep new a little over 3 years ago, I thought my Jeep was in park and went to get out and it was actually in reverse. Thankfully, I have always had only 1 foot out and now check to make sure it is in park even though I push the electronic shifter all the way forward. I received a recall notice, but the local dealer claims to not have the parts to fix.
My Jeep was serviced twice for the recent shifter problem that Chrysler identifies as driver inattention or confusion. The software patch that is intended to "auto park" the vehicle, has failed on two occasions. The engine is started, I apply the brake and place the shifter into reverse or a forward gear. I the desired gear is illuminated and I ease of the brake, however, when apply gas the engine simply races as if the transmission is still in park or neutral. Jeeps attempt to fix a problem has now led to another problem. This vehicle is unreliable and a death machine. I have no confidence in it's operation and I can't in good conscience sell this vehicle to anyone. Jeep corporate should be in jail.
Vehicle was in a very slow speed left turn with traffic from a major road to secondary road. The vehicle steering failed and could not be turn which resulted in a one vehicle crash into a concrete post.
SRS-head rest system. Car was in park stationary and in drive way at my home and front passenger got into the front passenger seat and SRS on head rest went off for no apparent reason. It should only go off when there is a rear end collision. This could not be reset and there is only 39,000 miles on car. Had to replace at my own expense. This could have caused a serious accident.
2014 Jeep Grand Cherokee was in park, I shifted it into drive, the vehicle moved about 1 foot, and jerked itself back into park. I tried every other gear and the same thing happened. After about 15 minutes I tried it again and it worked fine. When the tow company came to pick it up, it started jerking itself back into the park position again, from every gear according to the tow company, a flat bed trailer was used to take it to the dealership because a regular tow truck could not move it. Dealership has indicated to me that they have found nothing wrong with it (July 6, 2016), for me to go pick it up. I did notify the manufacturer, and I await a response. All of this occurred after the S27 update was performed on the vehicle. Very dangerous situation even more so than the problems that they tried to fix. Mileage 32333. The vehicle was stationary in a flat leveled parking lot.
On 11/4/14 after parking my new Jeep Grand Cherokee at grocery store parking lot, on a completely level surface, after placing vehicle in park, exiting and walking toward store entrance I saw my car coming at me out of corner of my eye. The car had "popped" out of park and into neutral, and was rolling backwards toward me. I was waiting for another vehicle to pass by in the parking lot on my way into the store when this occurred. My Jeep kept rolling slowly backwards towards me. It collided into a car passing through the parking lot. The other car had 3 children in car seats in the back seat. Luckily no one was injured, but I was mortified at the looks on those children's faces, they were very scared! I have been driving many years & this was not driver error. My husband and I tried numerous times to recreate the scenario without success. The warning alarm signal would come on if the car were not in park and you tried to exit it, so I know that it had been completely in park and had "popped out" after I exited. I immediately took the car to the dealer at valencia, California superstores Chrysler Jeep and told them of the incident. They checked the car and said there was nothing wrong with it. They had it for several days and were unable to determine the problem with it popping out of gear and Chrysler corporate said they hadn't had complaints. They told me there was nothing wrong with it and to pick it up. It is a defective death trap and I did not feel safe driving it after this incident. In researching the internet to see if this had happened to anyone else I came across a blog from 10/31/13 where the same vehicle model/year had popped out of park into reverse which was also reported to Chrysler, yet they continued to sell these cars to the public. Something needs to be done about this. They are unsafe and lives are at risk with them on the roadways.
A D V E R T I S E M E N T S
- Payson, AZ, USA