While I was driving down the road the car completely shut down. All power shut off on car. Car could not be put in nuetral to move off road. Car would not restart. Tow company and Chrysler dealership said it was an alternator problem.

- Ashton, MD, USA

Fca and NHTSA have issued a recall notice that explains that the alternator may fail, resulting in stalling or possibly fire. It has been said that replacement of the alternator is necessary in affected vehicles. This won't take place until 2018 because of parts availability. This is totally unacceptable. The tens, or possibly hundreds of thousands of these vehicles will pose an enormous safety risk for occupants of these vehicles, and other vehicles sharing the road with them. This recall repair needs to be expedited in a much more timely manner. Fca needs to be made aware of the risks their customers are being exposed to because of the delay in making this repair. I received notice from fca on 7-14-2017, and NHTSA on 10-3-2017.

- Erie, PA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer nielsen Dodge Chrysler Jeep Ram located at 175 NJ-10, East hanover, NJ 07936; (973) 884-2100 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-992-1997 and was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- East Orange, NJ, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard Jeep (located at 5075 East pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

- Boulder, CO, USA

I purchased my used 2014 Jeep Grand Cherokee from jt's Chrysler & Jeep in lexington, SC on May 27th, 2017. Sometime a few weeks later in June, we started having issues with our radio and touch screen panel. It did an automatic update by itself (screen said to keep vehicle running for 15 mins to complete) and now it will not save any presets that we try and save to it. The volume to the radio works fine some days, other days, we cannot get the volume to work on the radio at all...or worse, sometimes it will let us turn the volume up some and then we cannot get it to turn back down (causing issues when I need to hear things outside of the vehicle) until we power the ignition down. It has affected the navigation and speakers to some degree already and we have taken it back to the dealership twice to have it looked at with no resolution. They have told us they tried a "flash update" but it still has not helped. We constantly get an error message stating "vehicle phone needs service". I did some research after our last service appointment and realized there was a recall on the radio's for this model and year Jeep for the same issues we are having but, I do not see our VIN # listed in the recall. I am looking for someone to shed some light if possible on how we can go about getting this resolved. Thank you!

- Gaston, SC, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 30 mph, the vehicle decelerated rapidly and there was a high pitched noise coming from the engine. The contact noticed a burning odor inside the vehicle. In addition, the battery voltage warning indicator illuminated without warning as the vehicle continued to decelerate. The contact exited the vehicle and contacted aaa roadside assistance, but the battery could not be tested because it was located under the front passenger seat. An unknown Jeep dealer in hattiesburg, Mississippi was made aware of the failure and stated that there was no recall on the vehicle. The manufacturer stated that the failure was being investigated and that NHTSA campaign number: 17V435000 (electrical system) may expand to include the contact's VIN. The failure mileage was approximately 60,400.

- Hattiesburg, MS, USA

Alternator suddenly went out causing the car to become to stop running in an intersection. Very dangerous.

- Draper, UT, USA

Sudden alternator fail. Burned up and caught fire.... burned belts around it as well. Saw a bettery fail then hood started smoking while driving. Vehicle is only three years old!!! saw recalls on this for the 2014 Grand Cherokee but not sure why my VIN does apply?? having same exact problem as the rest of them that were recalled. Huge safety concern for the driver as it's burning up under the hood. Still low miles on three-year-old vehicle, this should not be happening. Need a recall on this model as well -- please help!!

- Lincoln, NE, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving, he heard an abnormal noise coming from the vehicle. The contact then noticed smoke coming from the hood of the vehicle. Upon inspection, the contact stated that he noticed that smoke came from the engine but noticed a wiring odor. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the alternator needed to be replaced. The dealer was not contacted. The vehicle was repaired. The contact referenced NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure and stated that the VIN was not covered under the recall. The failure mileage was 84,000. Updated 12/13/2017

- Westborough, MA, USA

There have been more recalls than I can count, but recently I was driving it and the alternator (which was recalled) when out in the middle of driving and I had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or A/C. this car is a lemon!

- Helotes, TX, USA

The contact owns a 2014 Jeep Grand Cherokee. Without warning, the contact noticed smoke rising from under the hood. The vehicle was taken to a dealer (phillips Chrysler Jeep Dodge Ram, 3440 S pine ave, ocala, fl 34471, (352) 732-7577) where it was diagnosed that the alternator assembly needed to be replaced. The alternator was replaced and the dealer indicated that the vehicle was excluded from NHTSA campaign number: 14V634000 (electrical system) due to the amp being 180 and not 160. It was unknown if the vehicle was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was notified of the failure and provided no solution other than having the dealer replace the part. The failure mileage was not available....updated 10/23/17

- Ocala, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 25-30 mph, the vehicle stalled. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was taken to normandin Chrysler Jeep Dodge (located at 900 capitol expressway auto mall, san jose, ca 95136, tel: 408-266-9500) where it was diagnosed that the eco-mode feature, which was defaulted on, caused the vehicle not to be responsive. If the eco-mode was turned off, the vehicle operated as intended. The contact was informed of a software update to remedy the issue but, on this specific vehicle, the software was incompatible. The dealer provided case number: S-1508000166. The manufacturer was contacted and made aware of the failure. The approximate failure mileage was 40,000.

- Sunnyvale, CA, USA

Had rapid failure of alternator very similar to what is mentioned in NHTSA 14V-634. Based on the fact that mileage seems to be low for an alternator failure (44K) and same engine had similar issues, I question why my Jeep isn't covered in the recall or if the recall should/needs to be expanded. We were parked with the engine running. When I shifted the car in reverse, the low voltage light came on, the alternator quit working and ended up destroying the drive belt. There was smoke coming from the alternator and I was concerned of possible fire.

- Chesterfield, MO, USA

My vehicle's alternator suddenly started making a high pitch whistling noise, the radio and other electronics were not working in the vehicle, so I stopped. A white smoke started to pour out of the front grill and the smoke smelled like plastic/wires burning. I opened the hood and noticed the smoke was coming from the area where the alternator was. After the smoke stopped, I attempted to turn the vehicle on and nothing would work. I had the vehicle towed to the dealership. The dealership stated my battery was burnt up, the alternator was dead and they had to replace the usable link because that also burnt up. They also said they placed a battery in the vehicle to figure out what was wrong and their battery burnt up as well. They said they have never seen anything like it before. The vehicle only has 64,000 miles on it.

- Waterford, MI, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 35 mph, the vehicle stalled and the ABS, check engine, and battery indicators illuminated. The vehicle was towed to dallas Dodge Chrysler Jeep Ram (11550 lyndon B johnson fwy, dallas, tx 75238) where it was diagnosed that the alternator failed and burned the wire that went to the battery, which also caused the battery to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.

- Mesquite, TX, USA

Sudden failure of the alternator causing the vehicle to stall while driving. Very dangerous and luckily I was not on a highway.

- Glen Allen, VA, USA

Alternator seized on the car after only 33,000 approx. The vehicle is just outside of the 36 month warranty. Jeep will not fix and says it does not fall under recall P60/ NHTSA 14 -634 even though the issues described in the recall are exactly what happened to my vehicle. I called the Jeep dealership and fca and neither are willing to work with me or do anything to resolve the problem. I'm told per my VIN number that my vehicle does not have the faulty alternator yet it has the exact problems of the recalled one from the same year. Issue description- I was driving from nashville tn to naperville il and approximately 3 hours from naperville I stopped for gas and a break and upon starting the car the battery light came on. I continued to drive to naperville il and upon exiting the highway the car started losing power. It sounded like a vacuum cleaner and not like a normal engine. I keep driving and pulled into a parking lot. As I pulled in I lost all electrical components, including the brakes. The car would not start. Upon taking it to my mechanic, then to a Jeep dealership it was determined the alternator seized and damaged the battery and belt. They refuse to correct it and I'm now paying $680 for repairs.

- Naperville, IL, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle and drive away. The contact stated that the vehicle also stalled on another occasion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 33,300.

- Jenkintown, PA, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 20 mph, the "battery voltage low" indicator illuminated. The vehicle was pulled into a parking lot and the driver noticed smoke from the hood. The driver opened the hood and noticed that the alternator was on fire. The driver extinguished the fire. A fire report was not filed and there were no injuries. The dealer and manufacturer stated that there was no recall. The failure mileage was approximately 55,000.

- Farmington, NM, USA

On Feb 10th 2017 while driving to work the car lost its power in the middle of the highway, ABS failed, power steering failed, and every indicator on the dash board lit up. When the car finally stopped, car shut down while it was in gear. After further inspection at the Jeep dealership, it was determined that alternator was at fault and caused the car to stall and electronics to fail. Costing $1,600 in repairs

- Appleton, WI, USA