CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
35 / 0
Average Mileage:
62,049 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle was stationary. Deployed/broken tabs with passenger active headrest on my 2014 Jeep Grand Cherokee. I did not have any accidents so I am confused on how it could have even deployed. I was in my vehicle and noticed the headrest was deployed. I am concerned because it is the same system with my airbags, I do not know if my airbags are faulty at this point. I called the dealorship and they said there were no recalls for this problem. Looking for a goodwill replacement of the headrest. If someone has information on what direction ican take please help.
The active head restraint deployed while parked in my driveway. This is the driver's side headrest. Now my wife is afraid to sit on the passenger's side fearing injury from a headrest deployment on that side.
Passenger side active head restraint (ahr) unexpectedly deployed overnight while vehicle was parked in driveway. There was no indication that their was a problem nor was the vehicle involved in any sort of accident or impact. Visual inspection indicates that the plastic retention clip portion of the ahr broke away from the metal pin mechanism causing the ahr to deploy.
The passenger headrest deployed while I was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. Now I'm nervous that the driver aide will do the same.
- Surprise, AZ, USA
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I was driving today August 25 when suddenly I hear like a explosion I thought a car hit me I felt a pain in my head. When I stopped the car I noticed that the headrest of my Jeep was open.
I went to my car one morning and sat in the front seat. While sitting in the seat the headrest made a loud piping sound and hit me in the back of the head. It through me forward and my face hit the steering wheel.
I was at fast-food drivethrough waiting to pay the attendant when I felt something hit my head from behind. It was the the deployed headrest that had struck me. I was able to drive home and will try to find out how to have the headrest reset properly. The vehicle was stationary with my foot on the brake when the headrest deployed.
Active headrest inadvertently deployed on August 21, 2020 on the front passenger seat while the car was in motion. My wife was driving down the highway at about 70mph, and I was sitting in the passenger seat, which was reclined slightly. I believe I had sat up for a minute and was laying back down in the seat when I head a loud noise and felt something hit the back of my head. It scared me more than anything and only hurt a little and for a short time. I did have a headache that night which is not normal for me, but no other injuries. I saw there is an open investigation into this problem, NHTSA action number PE19014. I want to get it fixed. What is the status of the investigation?
River's side headrest deployed while vehicle was parked in the driveway. Designed to release upon collision. Unable to reset the headrest as the plastic clips are broken, dealership informed me this was not covered by the warranty. Clips holding headrest in place are plastic and degrade over time due to the heat. When they fail the headrest deploys.
Was driving to a doctor's appointment one day 3 miles from my house. Thankfully there was not much traffic or cars around. I heard a pop and also something hitting my head. It scared me so pulled over to see what happened. My headrest had popped open. I'm glad I was not sitting all the way back on my chair since I'm 9 months pregnant I drive sitting a little forward. If I was going faster or sitting all the way back in my chair it could've caused a crash.
My wife and I were leaving our neighborhood driving at about 15mpr and all of a sudden we heard a loud bang and it felt like someone was in the seat behind me (I was driving) thrusting both feet on the back of my seat. We thought something was in the backseat that may have flown off the seat and struck me, it felt like a bowling ball but nothing was in the backseat. The only issue is we were slowly coming out of our driveway and turning onto our street and never applied the brakes until after we heard the loud bang. After we calmed down we inspected my seat and noticed the headrest was 'discharged ' and locked out in an upward extended position. We didn't know it could even do this. Fortunately my head was not on the headrest at the time and I wasn't driving fast on the road. This violent discharge could seriously injure or kill someone if it's not looked into. I beg you, please look into this!!
The active headrest (ahr) deployed while the car was parked and not in use. Additionally, the car has not been in any collisions. Reading online, there are countless examples of this same issue occurring.
I was driving and had just come to a stop when I was hit in the back of my head. My head went fuzzy and my neck hurt. I thought I had just been hit from behind. I looked and didn't see a car behind me. That is when I noticed that my headrest looked different it had sprung forward and hit me in the head. When I looked at the headrest it looked like something inside had broken.
Driver side headrest popped open while I was driving 65 mph unexpectedly. Injuring my neck. I was on rt 528 in orlando, fl. Consumer has yet to call dealer or manufacturer.
I was driving by myself, thankfully, and was slowing down to turn into a parking lot, when the passenger side head rest popped apart violently. I was traveling about 20 mph. When it exploded. Now the front of the head rest is separated from the back and just hangs there while I wait for the driver side headrest to slam into my head while driving.
A D V E R T I S E M E N T S
- Huntsville, AL, USA