This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I don't know if the headrest is part of the airbag deployment system or it's own entity. It is available for inspection. I was pulling into my driveway when the front passenger headrest exploded/deployed. I had just dropped my sister, who had been sitting there, and would have been injured by the force. I took my car to the dealership and was told that the 'involuntary deployment' was a known problem to Jeep and they had extended the warranty for the problem but it had expired in June 2023 so it would cost me $900 to fix. I contacted Jeep and was told they could not extend an extended warranty so repair was on me. There were no warning lamps or messages. This happened on 12/22.
The battery failed in my vehicle after receiving recall repairs at the service department. The dealership stated that the malfunction happened after first installing a new alternator which was a bad part and shut the vehicle pcm down and they had to replace those components but won-??t give me a new battery after stating that it was there mistake but battery-??s aren-??t cover under warranty components if damaged while repairing other components inside the vehicle. I have contacted the manufacturer and filled out a report for the components and complaints I have experienced with my vehicle in this service dealership. I need help and I have the documents showing that nothing was wrong with any component of my electrical system prior to them supposedly repairing the manufacture safety recalls.
The dashboard is covered with leather and the glue that holds it in place has failed. The leather is starting to flap up when the defroster and the air conditioner goes on. It is lifting up and obstructing my view of the road while driving. This should not happen in a car. It must be a design flaw using cheap glue and not having clips to hold the leather in place
- Manhasset , NY, USA
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Vehicle sent for recall repair and service on June 12, 2023 at Northland Chrysler Dodge Jeep Ram, 14100 West Eight Mile Rd, Oak Park, MI 48237. Vehicle serviced date release on June 19, 2023. Vehicle was serviced by Nathan Marghalle Lic# M271087 and service advisor 1479 Trevor Szymanski. The service department stated that the vehicle substained a gross malfunction because of bad alternator and bad pcm in the vehicle. Service department advisor parts were repaired and fixed. The vehicle was driven home and parked next day the vehicle wouldn't start and no power to vehicle having presented same issues that was deemed repaired and fixed but isn't functioning at all. Called service dealership and no solution was given at the time of contract, then called Jeep customer service number spoke with representative about the same issues with the vehicle after service. Was advised that I would receive a solution and follow up call and no call or solution. I am without a vehicle and am still paying a note and the vehicle is undrivable.
My driver's-side headrest/"airbag" deployed without a collision. I was wiping down my drivers seat after getting the seat dirty and when I wiped over the headrest it popped against my hand and I heard a tinkling noise of something bouncing around inside my vehicle. Further inspection showed that my headrest had popped out like it had deployed in a crash, etc. I was parked in my driveway and was not pushing hard on the headrest. I looked inside the headrest, and also googled this incident, and there are plastic clips inside the headrest that hold it in place. Those plastic clips wore out and broke off, causing the headrest restraint to deploy. I googled this situation and discovered that other people experienced this same thing as well - I got lucky because I wasn't driving when it happened!! But also, after further research, I found out that this is a thing that is happening and nobody is doing a recall about it. It will cost $600+ to get a new headrest inserted BUT there's no guarantee that my next one won't do the same exact thing! I haven't spent the money to get it fixed yet, because of that, but I have to have my seat and lumbar support adjusted ridiculously so that I can ride comfortably without my neck sticking out like a turtle.
My vehicle has been recalled based on the incident on file since 2019 but every time I go to Jeep dealership Wilmington Delaware they always say there are no part for the recall. We are now in 2022 and I-??m still driving the car with this dangerous recall
A letter was sent during Covid lockdown that my Jeep may have an issue with the dash and wrinkling of material. I called when I felt safe to come in and Southpoint Dealership in Tulsa, OK told me that it was only offered for a short period of time and that this could no longer be addressed. It is distracting to have the bunching of leather in my view while driving. Apparently other vehicles are having similar issues. Why was this only allowed to be addressed during Covid Lockdown? I did take it to the dealership, and they took images of the material bunching on the dash. Nothing was done for it. Currently my car is at Southpoint (last two weeks for one recall). I can take images when I get it back if you would like.
There is a big hole on top of the back wheel passenger side, like you can see inside my car, one of your worker crushed into my car while it was parked
On July 15, 2021, I was driving my vehicle 2013 Jeep Grand Cherokee in my town. My daughter was sitting in the front seat of the vehicle. As I was driving, the passenger headrest deployed unexpectedly for no reason. I heard a loud pop and then my daughter scream as the headrest hit her in the back of the head. She was not injured. I have no idea why this occurred. I went home and researched this online and discovered several articles in which similar incidents have occurred with other people in similar vehicles. I contacted the dealership to see if they were any recalls for this particular issue and I was told no. Also, the representative from the dealership told me they had talked with a supervisor and did not know what I was talking about.
The active head restraint on the driver side deployed while stopped. There was no rear end collision. It hit me in the back of the head and startled me, glad I was stopped. There seams to be a defect in the plastic parts in the head rest where the metal bar in there is installed. This certainly could have caused an accident if I was in motion on they highway and was distracted by this sudden deployment.
Both the front driver and front passenger headrests have deployed in the past 1 year; however, the vehicle was not involved in an accident or collision to cause such deployment. The vehicle was parked when each headrest deployed. This is clearly a defect of the vehicle. The Jeep dealership estimated the cost to repair at approximately $800 per headrest, which I will not pay, because this is not an issue caused by me. It is a vehicle defect, and needs to be recalled immediately as evidenced by the many news articles online related to this topic. It is very dangerous and could cause serious harm to someone.
My Jeep has died on me as I'm traveling on the highway at rates of speed between 60-75 mph. I have been able to coast to side of road fortunately so far. This has happened numerous times in the last 6 months. It will usually start back up in about 15 mins. A few times it took longer. There is no warning, it just loses power and will not accelerate. This has happened with and without cruise control in use.
Head rest ES very dangerous it opened it self it's made with cheap materials also I checked in google and too many cars they're having the same problem it should be a recall. Very dangerous
Front passenger headrest active restraint deployed randomly while driving under normal conditions. Didn't get in a collision or stop hard. Driving on a two-lane county road at around 50 mph.
I was in traffic going about 25-30 mph when I lightly touched my gas pedal and my car wouldn't accelerate at all. Since I was going too slow I wasn't able to get to the left lane and the shoulder on the right lane was narrow so I sat half in the right lane half on the shoulder with a dead car for about five minutes before I could get it to turn back on. I was on a highway 495N in Maryland during rush hour.
My transfer case needs to be replaced, it jerks when I break and hit my gas, I can barley turn my vehicle without the whole car shaking. The dealership told me it would cost $4K to fix, the part is back ordered, there's 4 cars before me getting the same problem fixed. There's over 150K people who have complained about the same thing. They told me if I drive my car it would cause it to shut down and then it wouldn't be fixable. But Jeep refuses to fix the problem when they know this is their fault. On top of that, my fuel relay is recalled with no solution and my Jeep could turn off on me at any moment. They told the transfer case is not recalled because not enough people have complained about it. They are aware of the issue and refuse to fix it.
A D V E R T I S E M E N T S
- Howard City, MI, USA