This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving my Jeep Grand Cherokee on the street, turning the corner at an intersection, the engine lost all power, turned off, and I lost control of the power steering and vehicle in general. I almost hit a pedestrian that was walking on the sidewalk. This was a city street, the vehicle was in motion, and I was turning left. I have called the Jeep dealership repeatedly telling them about this symptom of my vehicle. I also have a problem with the vehicle not starting when try to turn it on, the engine will turn over repeatedly but not fire up. After several attempts, it sometimes will start. It is an intermittent issue. Other times I need to call a tow truck. I feel this is directly related to recall R09, even though this recall was performed on my vehicle, these are the same symptoms described, so I think the problem is back even after the recall. It is a safety issue and needs to be addressed by Chrysler/Jeep. I have contacted the dealership at river oaks Jeep/Chrysler on 4807 kirby drive in houston tx, 77098, and paid for a diagnostic. They initially were not able to identify the problem. After a couple days they said the fuel pump was not holding pressure and would cost $2000 to replace. I can not afford that right now, and I declined repairs. I called the headquarters for Chrysler/Jeep dealership and asked for them to pay for the repairs as this is a safety issue and a malfunctioning part related to a recall, and they refused. This is documented under case #34923344. I feel Chrysler Jeep should either replace my fuel pump relay again, even after it was already done once under recall R09, or they should pay to replace the entire fuel pump, as they are not able to diagnose the source of the problem with 100% certainty. This is a safety issue related to the engineering of their vehicles.
2013 Jeep Grand Cherokee hemi engine suffered from a faulty tappet roller on the mds lifter. Part failed at 89000 miles causing engine issue and the need for replacement. This appears to be a common problem with this engine going back to 2011. Jeep did nothing to rectify this problem.
The vehicle continues to die within seconds when the start engine button is initially pushed. Frequently have to to push engine start button again w/O pressing brake to turn power completely off, then push engine start button again w/brake to obtain full power of vehicle. This problem has been reported to Jeep on several occasions and has occurred for a couple of years. I have completed all recalls on file hoping this problem would be addressed. However, it appears to be worsening this summer, where almost daily I have to attempt to restart my car to gain full power.
Intermittently, vehicle will take a long time to start using the push-to-start button. Sometimes the engine will stall seconds after the long start happens, after enough time to go into drive/reverse from being stationary. This has been dangerous as the vehicle is moving (pulling into traffic from parking spot, city street) when the engine stalls. At that time the only way to restart is to re-cycle the push-to-start button through the off/accessory/on. Typically after the stall the vehicle will start right up. Vehicle has had the tipm recall (#15V-115) performed.
The contact owns a 2013 Jeep Grand Cherokee. While leaving the driveway, the vehicle hesitated as the accelerator pedal was depressed, but the vehicle stalled. There were no warning indicators illuminated. The contact was able to restart the vehicle and drove approximately half a mile from her residence before the vehicle stalled again. The contact had the vehicle towed to a tow lot and called john elway's claremont Chrysler Dodge Jeep Ram at (909) 667-2586 (620 auto center dr., claremont, ca 91711). The contact was informed that an appointment could not be scheduled for at least another month for diagnostic testing and repairs. The contact referenced NHTSA campaign number: 15V115000 (electrical system) as a possible cause of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000.
- Clearmont, CA, USA
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The contact owns a 2013 Jeep Grand Cherokee. While starting the vehicle, it stalled and the check engine warning indicator illuminated. The vehicle was able to restart when the brake pedal was applied. The failure occurred numerous times. The vehicle was not repaired. The vehicle was not taken to a dealer. The manufacturer was made aware of the failure. The failure mileage was 65,000.
2013 Jeep Grand Cherokee with a 3.6 litre pentastar V6 engine and 56,500 miles did not produce heat from the vents and overheated.the vehicle was towed to seaview Jeep in ocean New Jersey.the first two times the vehicle was towed to the dealers service department it was returned to me and the service rep stated that the overheating issue could not be replicated. After researching the issue myself and the engine overheating a third time I asked the service manager if the engine could be having an issue with exhaust gases entering the cooling system and causing the engine to overheat and if this was checked in the previous troubleshooting of the vehicle. The manager replied that a block test was not done and to return the vehicle so the test could be performed. The vehicle was kept at the dealership after the second time it was towed there from 12/22/17 - 1/16/18 and returned to me after they claimed that they flushed and filled the cooling system and ran the vehicle for several days without it overheating or losing heat. The manager did admit that there was a water swooshing sound coming from behind the dash that was unusual and claimed there was air pockets that they removed when they bled the air from the system. After the vehicle was returned to me on 1/16/18 it was driven on 1/17/18 by my wife and the no heat/overheating issue returned again. The vehicle was towed to the dealership for the third time and the block test was performed.the service manager reported to me that the engine had a cracked left cylinder head and quoted me a $2600 repair cost. I called Chrysler Jeep customer care at 877-426-5337 to file a complaint and a reduced rate for repairs was negotiated down to $500 with a case #33267278. I don't beleive I should be liable due to the manufactures defective cylinder head. The cracked cylinder head has been reported on numerous 3.6 pentastar engines.
When driving the vehicle every single thing turned on. Windsheild wipers, every light on the dash board light up like a christmas tree, engine started to rev up, the dash board was going up and down with the speed. Everything was going and it was strange.
The contact owns a 2013 Jeep Grand Cherokee. While driving 60 mph, the engine stalled without warning. The vehicle was pulled over to a shoulder lane and the engine was able to restart after five minutes. The vehicle was taken to a local dealer (lithia bryan Chrysler Jeep Dodge, 301 N. earl rudder fwy, bryan, tx 77802) where it was diagnosed that the computer failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 49,000.
Multiple episodes of extended crank without start. Also several episodes of stalling without warning while driving - 1X in drive but another time on highway at night in traffic. All episodes have happened in 2017 staring August through 'now'. car has been to dealer service 4 X without resolution. Currently with dealer being operated with a "flight recorder" as they did experience problem but couldn't identify the mechanical source - they contacted "Chrysler" for advice. I'm lucky, I'm driving a loaner for 3 weeks now from my dealership.
NHTSA recall #17V-435. Alternator needs checked to make sure no failed diodes. I received a recall notice 6 months ago or so and I keep getting told there are no parts available. How is this possible considering per the recall, it could cause a fire?
Constant P06dd code. Code will show up daily after being cleared. Has been occurring on a regular basis for 2 months plus. Dealership has no help in fixing the issue.
The tipm failed on the vehicle while driving down the road bringing the vehicle to a sudden stop. All functions in the car were halted. This resulted in stranding my teenage daughter in the middle of a busy road in a very dangerous situation. After being towed to the dealership they informed me that it would cost me $1349.36 to replace the faulty tipm. Numerous research into this problem reveals many similar problems with the tipm from Jeep which could likely to result in serious safety related problems not to mention very costly repairs. This problem should be addressed further.
As the vehicle is parked, it does not matter for 5 minutes or 5 hours, when the start button is depressed the engine turns over, but does not start. When attempted a second time, it will turn over continusly for 20 seconds, and fail to start. The problem my persist for many attemps, or may rectify its self and start.
My car is currently at 76K miles. Since around 20K miles, my car has had issues with starting that happens intermittently, slow/no response from push button start, slow/no response with smart entry system when locking/unlocking doors. All of these issues are very intermittent. To go into more detail about the starting issue, the car would start completely, but then shortly after the RPM would drop to 0 and the electrical components would stay on. When trying to push the start button again, it would try to crank for 15 seconds. It's necessary to completely power off the car to properly start the car. Sometimes the issue presents itself immediately after. These issues happen with both key fobs even after switching to fresh batteries. I've taken it to Jeep dealership 4-5 times with no resolution. They have replaced the fuel pump relay twice for attempt to resolve starting issue. They were never able to duplicate or no codes would present themselves. I have strong suspicion of the tipm (totally integrated power module) failing, which is approximately $1200 to replace. Even though I have the extended warranty, Jeep will not replace until duplicated. I even left the car at Jeep for a week one of those visits. The issues happen almost every other day or on a very bad week, every day the car is used. Jeep customer service is very poor and I've been stuck with this issue for way too long. The starting issue even happened today, twice.
Check light continuously comes on even after being cleared and the Jeep technician told me that it faulty sensor. The oil pressure sensor which is a $30-40 but would cost over $550 to repair it. The technician even said this a problem that happens all the time. This is very concerning to me and my family because we have had already 5 serious recalls plus a software update. This vehicle isn't safe and consumers are forking the bill to pay for these poorly built Jeep vehicles. I also see more recalls are coming in the future and how is the NHTSA protecting us consumers from these car companies who make and build poor vehicles. This vehicle randomly vibrates violently and sometimes doesn't shift properly into gear.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at 20 mph, the vehicle started to smoke from the underneath the hood and the inside of the vehicle was quickly filled with smoke. The contact stated that there was no warning. The vehicle lost all power and shut down completely and was left at the intersection. The contact stated that the smoke subsided and the vehicle was towed by a tow truck to the contact's residence. The vehicle was later towed to a dealer where the vehicle failed to be inspected. The manufacturer was made aware of the failure and told the dealer not to touch the vehicle until a Jeep specialist investigated the failure. The contact stated that the vehicle was left at the dealer's but no one contacted him. The failure mileage was 80,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the temperature gauge lever on the instrument panel was high for the water pump. The warning light kept randomly illuminating. The dealer was notified of the failure, scheduled an appointment, and later stated that the part was on back order. There were 1,700 parts that were not received so the contact was placed on a waiting list. The contact was unable to determine when the part would be supplied to the dealer for months and when the vehicle would be repaired. The manufacturer was notified. The failure mileage was not available.
I am afraid to drive my vehicle. The first issue happened a few months ago, the car refused to start and had to be towed to the dealership to get fixed. There was an electrical fault, and could have happened at any point. Currently the vehicle has been at the dealership since November 10th. The vehicle hesitates before moving forward when I step on the gas, then something engages and it jumps forward. Sometimes it comes to a stop before it rapidly accelerates. The Jeep has been at atlantic Jeep for almost four weeks and the dealer has not been forthcoming in explaining what is going on. They can't seem to figure it out themselves and I am in fear of driving this car in the future if the same problems occur. There seems to be a big risk of having a crash with the issues described above. This happened on highways, streets, slow or fast didn't seem to have an affect. This has been a major issue, and is very scary for me as a driver.
The contact owns a 2013 Jeep Grand Cherokee. While driving at an unknown speed, the steering wheel seized without warning. The contact pulled over and discovered that the power steering belt was fractured. The vehicle was taken to the dealer where the power steering belt was replaced. On another occasion, while driving approximately 25 mph, the vehicle stalled and the check engine warning light illuminated. The vehicle was not diagnosed or repaired. After being serviced under NHTSA campaign number: 15V115000 (electrical system), the vehicle failed to start intermittently and the check engine warning light illuminated. The manufacturer was notified of the failure. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Houston, TX, USA