This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Auto mechanic says that the 5th cyllinder in this Jeep Grand Cherokee hemi engine is prone to fail. Probably manufacturer defect. The fifth cylinder misfire caused cylinder to deteriorate and leak metal into engine causing failure. The car stalled while driving on a busy road in jacksonville Florida..
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle failed to start when attempting to drive. Also, the epc warning indicator illuminated and the electronic throttle failed. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The VIN was included in NHTSA campaign number: 19V813000 (electrical system). The manufacturer was not made aware of the failures. The failure mileage was 72,000. (recall related incident)
Every morning when I start my vehicle to go to work. I need to crank it over and over again until at some point it starts. I went for service for recalls in my vehicle in September 2019. I was told the part was not available for the fuel pump relay recall, R09. Even though the appointment was set with the parts in stock. I never received a call back and now I am experiencing this inconvenience everyday. (recall related incident)
Tried to start my Jeep it wouldn't start. I used the push button. I waited a few hrs and tried again. Same issue. Tried my remote start. Started up. Next day used the push start, started up no problem, on the highway (95) the truck was hesitating when going up an incline. Next day push start won't work, the engine would turn over as usual but wouldn't start. Remote start and it started up. Son took it and put it on the diagnosis machine and said there weren't any codes. Researching a hard starting problem I've read tons of posts very similar to what I have experienced. I called the dealer to make an appointment. Asked could it possibly be the same issue that my truck was re called on already. He said might be R09 fuel relay recall, timp problem, (recall was a temporary solution to install a fuel pump harness bypass so that the fuel pump turns off) but that if it is, the dealer said they already replaced that and will not do again unless it is pd for, after they put the Jeep on their diagnosis machine at $175 per hr. So after they completed the 9th recall I pick up my Jeep with hopes that I could do more research. I also called Jeep. The lady was very nice but they will do nothing except add my complaint to their system. I found out that many people had the same problem as I do! Jeep/Chrysler have put faulty timp in these cars and do not want to put a recall out on them. Many cars with my model have had the same complaints. The faulty timp has the fuel pump running constantly which drains the battery it runs when the car is off. Now if I 'try' to start the vehicle it smells like something is burning. After researching this problem I found the issue to be a timp problem and now am aware that I am not alone. There are hundreds if not more Jeep owners that are having the same issue.
I pulled out of my driveway, turned the corner and my Jeep completely shut down as I was driving. The message that came up told me to service my 4 wheel drive and every light on my dash lit up like a christmas tree. It would not start or do anything. Had to have it towed back to my house and am now having to tow it to a dealer.
- Constantia, NY, USA
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The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the engine made a ticking sound when the vehicle was started and while driving. The contact took the vehicle to several different independent mechanics and they all stated that the engine was going to fail if it was not repaired. In order to diagnose the failure, the engine would have to be taken apart at a high cost. Benson Chrysler Dodge Jeep Ram (400 w wade hampton blvd, greer, SC 29650, (864) 877-0161) was contacted and stated that they could not assist. The dealer offered a trade in with the contact having a negative equity balance on the vehicle. The manufacturer filed a complaint from the contact and referred her to NHTSA. The failure mileage was 93,000.
The contact owns a 2013 Jeep Grand Cherokee. While driving 65 mph, the vehicle stalled and all the warning indicators illuminated on the instrument panel. The contact veered to the shoulder of the road. When the vehicle was turned off and restarted, it resumed normal operation. The contact then drove to northgate Chrysler Dodge Jeep Ram (8536 colerain ave, cincinnati, oh 45251, (661) 395-3005) where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The contact was referred to NHTSA to file a complaint. The failure mileage was approximately 120,000.
The damages directly caused by the alternator recall directly related to my 2013 Jeep Grand Cherokee are being declined to be covered by dealership in a vacaville California. They are wanting to charge me $1000 for damages to my vehicle that were caused by alternator issue.
Check engine light would come on intermittently the last 5 months. Took to the dealership and auto zone for a code reader a few times and they were unable to pinpoint the exact problem because the engine light would disappear or multiple codes would appear. The vehicle would at times seem to lose power especially going up hill whether it was on a city street or highway. I finally was able to get a true diagnostic test done on 6/15/19 when the engine light was still showing on my dashboard. They code reader gave P0128 so I ended up having to get my thermostat gauge replaced and total repairs with diagnostic were $309.15. I found it frustrating and unsafe that for 5 months the engine light would intermittently appear. After a trip out of town and drove a total of close to 1200 miles, the light stayed on. At this point, it is when I decided to take it in to the dealership before the engine light disappeared. I also noticed that the seatbelt warning light would not always alert if a passenger did not have theirs on. I tried to go back and select the seatbelt problem selection, but it would not allow me to.
I have been since 2017 (September) with a situation of a recall T36, the situation was resolved temporarily (see annexes included). I was then assigned to a consultant Mr. Lucas figueroa, work my case and clearly indicated through emails (I have all the evidence) that the alternator (by then 2017) was not available anywhere, triangle dealer del oeste was installed a piece that was not the recall while the piece was available. I must clarify that this situation occurred on September 8, 2017 and I was delivered my bus on November 9, 2017. You can refer to case #11039953 assigned by NHTSA. I am demanding to have the T36 recall part installed. It clearly indicates in the communications that it is a temporary remedy. And even more, I was told that when the part was available or manufactured them (an fca officer) would call me to let me know that I could pass to install the same. I never got the call. I need this case handled with the seriousness it deserves. Recall dealer T59 (which has already been done) I explain about the recall pending the T36 (alternator) and I am notified that the alternator is already installed.
The car is driving normal and suddently, the car sterling weel get hard, the brakes get hard without ant signs, the car shorts down in the middle of the hightway. This situation got ne keating manu tines for my life.
Engine light came on. P0520 default code re oil pressure sensor/switch. In researching this issue, it appears that despite numerous complaints by others for exact same issue, no recall by Jeep. My mechanic also noted this is a very common issue for Jeep. Jeep customers are having to pay out of pocket for this very expensive repair. Jeep needs to issue a recall and reimburse for this repair.
The contact owns a 2013 Jeep Grand Cherokee. While driving 70 mph, the contact activated the cruise control. When the contact depressed the brake pedal, the vehicle failed to stop and the cruise control would not deactivate. The contact pulled the vehicle over to the side of the road. There were no warning indicators illuminated. The contact called brian bemis Chrysler Dodge Jeep Ram (1825 dekalb ave, sycamore, il 60178, (815) 895-8105), but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000. Consumer called Fiat Chrysler and had the vehicler fixed.
June 2017 heardnoise loud ticking, lifters, cam shaft, and rocker arm (gone bad)internal failure.December 2018 same problem noise, loud ticking in motor.hear while not moving and hear while moving.
While driving my car in the city, I experienced a sudden engine shutdown, and entirely lost control over the car (steering, breaks etc.) the car was towed to Chrysler's certified garage, where the malfunction was identified as a failure of the fuel pump relay (the same relay which was already been replaced, as part of recall R09). The garage also re-confirmed that this relay has been replaced under the recall, in 2015. The meaning of this failure demonstrates that practically, replacing the unit under recall R09 has not solved the problem and the risk is still there! I have reported this incident to fca in europe, and was responded that this failure "could happen in 5 years old car" and therefore, there is no safety issue that requires them to warn other owners. However, I have found on-line lots of similar complaints, most of them in the us, indicating that the failure of the replaced fuel relay is common, and that fca do not take responsibility. See the link below: I would like to emphasize that R09 (NHTSA safety issued id #15V115 https://www.NHTSA.gov/recalls?nhtsaid=15V115#recalls360) refers to 5 years old cars, and the failure that I have experience with the same replaced fuel relay, had occurred only 3 years later, and therefore, fca response is irrational and wrong. Since the event I avoid driving this car with my family nor do I let my children drive it. I simply don't trust the car anymore. Please be advised that I live in israel and have an office in Florida. I had to enter my fl address as there is no possibility for an international address. My international phone number is: +972544888755
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle occasionally failed to start and all the indicators on the instrument panel illuminated. The contact also mentioned that the engine made revving noises, but the vehicle would not engage. The vehicle was taken to salerno duane Chrysler Dodge Jeep Ram of summit (267 broad St, summit, NJ 07901, (908) 277-6700) where the battery was changed, but the failure recurred. The manufacturer was not notified. The failure mileage was approximately 47,600.
Etant absent pendant plusieurs mois et laissant ainsi mon vhicule immobilis, J'ai souvent des problmes de batterie mon retour, pour remdier cela J'ai achet dbut juillet 1 appareil de maintenance de batterie spcialement prvu pour ce genre de situation;je suis parti de chez moi le dimanche 8 juillet et J'ai pos L'appareil en fin de matine sur la voiture stationne dans le garage. Mon beau-frre a verifi plusieurs fois L'tat de L'appareil genius sur la Jeep, jusqu'au mercredi 11 juillet dans L'aprs-midi, aucun signe de D'anomalie constat lors de ces visites. Il N'est pas retourn jusqu'au 17 juillet dans L'aprs-midi, moment O il a dcouvert la voiture compltement brule sur la partie avant moteur, capot jusqu'au pare-brise, mais tout tait dj froid.
The contact owns a 2013 Jeep Grand Cherokee. While driving 20 mph, the check engine warning indicator illuminated. Also, while turning into a parking lot, the vehicle stalled and failed to restart. The contact noticed light smoke coming from the engine compartment. The vehicle was towed to cabrera auto (carr #2km 82.2 salida expreso hatillo, pr 2, 006,14, pr, (787) 333-8410), but was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
A D V E R T I S E M E N T S
- Atlantic Beach, FL, USA