This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Grand Cherokee. The contact had not experienced any failures with the vehicle until it was servivced per NHTSA campaign number: 15V115000 (electrical system). Shortly after the dealer (homer skelton Chrysler Dodge Jeep Ram, 7661 us-51, millington, tn 38053, (901) 872-0195) serviced the recall, the vehicle was taken back to the dealer because of electrical shorting. The dealer initially diagnosed that the failure was related to the electrical system recall repair. The dealer later stated that the failure was not related to the recall and that the vehicle would need to be diagnosed to determine the cause of the failure. The dealer soldered the wires, but it failed to provide a permanent remedy. The dealer stated that the wires had frayed and the tipm may need to be replaced. The contact felt that the remedy from the recall caused the failures. The manufacturer was notified of the failures and recommended that the dealer repair the vehicle. The failure mileage was not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting), 17V435000 (electrical system), and 17V572000 (service brakes, service brakes, hydraulic). While driving approximately 15 mph, the alternator indicator illuminated and the vehicle lost power and shut down. The vehicle was towed to mall of Georgia Chrysler, Dodge, Jeep (4345 buford dr, buford, ga 30518, 770-945-0839) where the dealer provided options to repair the failure with an aftermarket part or wait for two weeks for full recall repairs. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000. Parts distribution disconnect.
Intermittently, vehicle will take a long time to start using the push-to-start button. Sometimes the engine will stall seconds after the long start happens, after enough time to go into drive/reverse from being stationary. This has been dangerous as the vehicle is moving (pulling into traffic from parking spot, city street) when the engine stalls. At that time the only way to restart is to re-cycle the push-to-start button through the off/accessory/on. Typically after the stall the vehicle will start right up. Vehicle has had the tipm recall (#15V-115) performed.
The contact owns a 2013 Jeep Grand Cherokee. While leaving the driveway, the vehicle hesitated as the accelerator pedal was depressed, but the vehicle stalled. There were no warning indicators illuminated. The contact was able to restart the vehicle and drove approximately half a mile from her residence before the vehicle stalled again. The contact had the vehicle towed to a tow lot and called john elway's claremont Chrysler Dodge Jeep Ram at (909) 667-2586 (620 auto center dr., claremont, ca 91711). The contact was informed that an appointment could not be scheduled for at least another month for diagnostic testing and repairs. The contact referenced NHTSA campaign number: 15V115000 (electrical system) as a possible cause of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 47,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle shut off without warning. The contact was unable to drive the vehicle due to the failure. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system), but the contact did not receive a notification. The dealer (westbury Jeep Chrysler Dodge Ram, 100 jericho turnpike, jericho, NY 11753, (516) 336-4784) stated that the part was not available and was on a national backorder. The dealer did not provide a loaner vehicle; therefore, the contact had no vehicle to drive. The manufacturer was notified of the failure. The VIN was also included in NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). The vehicle was at the dealer to be serviced for the recalls and the failure. The approximate failure mileage was 54,000. Parts distribution disconnect.
- Valley Stream, NY, USA
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The contact owns a 2013 Jeep Grand Cherokee. On two separate occasions, while driving, the vehicle stalled and lost power. There were no warning indicators illuminated. The vehicle was taken to royal gate Dodge Chrysler Jeep Ram (15502 manchester rd, ellisville, mo 63011, (636) 394-3400) where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The contact was notified of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The failure recurred. The vehicle was not repaired. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact was provided a case number. The failure mileage was 42,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000(electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called nemer Dodge Chrysler Jeep Ram (728 quaker rd, queensbury, NY 12804) and was informed that the part to do the repair was unavailable. The manufacturer was not made aware of the issue. The VIN was not available. The contact had not experienced a failure.
Dash board lights, instrument panel, radio, etc, flickered then went dead. Battery was dead and had to replaced. Towed car to mechanic; battery was dead, alternater was toast, and on board computer had to be replaced. Total cost to replace battery, alternator, computer and computer reprogramming was $1,700. I was in process of parking the car when this happened. Was without the car for a week while being repaired.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that an unknown warning indicator illuminated on the instrument panel while driving 15 mph. The contact drove the vehicle to lithia Chrysler Jeep of reno (3223 mill St, reno, nv 89502) and was informed that the alternator was the cause of the failure. The contact stated that the failure was repaired.. the manufacturer was not notified of the failure. The approximate failure mileage was 34,000.
Monday 5, June 2107 coming off highway 695 my Jeep started shutting down, I pulled off to the side of the road my Jeep shut everything off. I had my Jeep towed to the local Jeep service shop. Next morning tate Jeep told me that it would about two weeks, and about $2,500 to repair my Jeep. I called a mechanic that I know, I told him what tate told me he had my Jeep towed to him. He used the diagnostics tool to diagnose my Jeep the mechanic told me that I needed to replace alternator, battery, starter, ECM it would take him about a week to compete all the needed work and about $1,100 estimate. I paid $1,800 and had to use 16 hours of vacation time from my job. Tuesday, November 14, 2017. While talking with my mechanic and he said the battery keeps draining. Later I started searching for you-tube clips, and then auto recalls popped-up. Omg I entered my VIN number and my Jeep has 5 recalls! really five. As instructed I call the local Jeep retailer and explain all of my issues that my Jeep has been having and the NHTSA recalls. The service manager recommends for me to have my Jeep towed to them but they couldn't look at it until next Monday, November 20, 2017. So on that note I asked if they offer car rental? no they don't that's crazy the recalls are from your manufacturer.
My Jeep was recalled for alternator diode thermal fatigue. I received notice in July 2017. As of November 15th 2017 parts still not available ( 5 months ). unacceptable as car could stall at anytime due to this failure. Fca needs to affect repairs now! recall #T36
Driving home from work on Friday evening of labor day weekend (9/1/2017) the check engine light in my vehicle went on. I took my car to a good year dealership in town. They told me my alternator was going out and needed to be replaced. They were not aware of any recalls on that vehicle at that time although, I do think one existed. When I contacted Jeep about this the following week they indicated a recall was in place and I needed to submit a form for reimbursment. I have checked with Jeep several times and they indicated that they have the necessary paperwork but will not be issueing refund checks until 2018. This is five months after I have incurred the expense and submitted a request for reimbursement.
The tipm failed on the vehicle while driving down the road bringing the vehicle to a sudden stop. All functions in the car were halted. This resulted in stranding my teenage daughter in the middle of a busy road in a very dangerous situation. After being towed to the dealership they informed me that it would cost me $1349.36 to replace the faulty tipm. Numerous research into this problem reveals many similar problems with the tipm from Jeep which could likely to result in serious safety related problems not to mention very costly repairs. This problem should be addressed further.
Hi on September 8, 2017, while driving my bus quietly, I feel a strange noise in my bus Jeep, suddenly warmed up, they turned all the lights on the panel and went out, we called the service of crane, to take it to the dealer triangle in mayaguez, P.R. when I go to the dealer, they notify me that my Jeep has an alternator recall (which I never received a notification, since the dealer has my wrong address in his record). The dealer notifies me that they do not have the piece in the warehouse and that they have to order in Florida and that it will take maybe two weeks. My husband, Mr. Hector caban seeing that this situation was going to become a little difficult decided to rent a a car at allied car. We paid $656.70 in car rental. The dealer promised to give me a car and at this moment October 26, 2017 nothing happens. Currently, I am resident of puerto rico and in this process hurracaine maria arrives in puerto rico on September 20, 2017. Actually the dealer inform to me that they have no lights no system and they cannot fix my bus promptly. Actually they inform to me that my alternator are in the docks in san juan, pr and these trucks are confiscated by fema, since the priority is to take the trucks with food and water to distribute to the victims of hurracaine maria. I need to resolve this situation, and the dealer has taken too long to resolve this, they are very negligent and not at all empathic with this. This recall was in June, why I was never warned, this situation could have been avoided if I had been contacted via cell phone or email. This situation would not have come so far, if they had been efficient. In the midst of this catastrophe I find my hands tied, frustrated and I do not know what to do. The triangle dealer in mayaguez and his manager Mr. Ismael medina has made no effort to resolve this issue, his customer service is terrible.
The contact owns a 2013 Jeep Grand Cherokee. While pulling into the driveway at 5 mph, the contact observed smoke coming from the engine and heard an abnormal winding sound without warning. The contact stopped the vehicle, opened the hood, and observed that the alternator was red (glowing). The contact poured water over the alternator to prevent a fire. The local dealer (my Chrysler Dodge Jeep Ram Fiat, 4650 E pickard rd, mt pleasant, mi, 48858) was contacted at 989-773-6343. The vehicle was towed to the local dealer where it was confirmed that the alternator failed and needed to be replaced. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system) for the alternator replacement, but the part was unavailable. The dealer stated that they could replace the alternator with another alternator for a fee. Once the recall alternator was available, the dealer could replace it with the correct alternator from the manufacturer. The manufacturer was made aware of the failure and provided case number: 32614886. The manufacturer confirmed that the parts were unavailable and there would be a fee for the non-recalled part. No additional assistance was offered. The failure mileage was 150,000.
Tipm failure. Car will not turn over. Fortunately, I haven't discovered what else is failing in the power module, but does someone have to get seriously hurt or killed to get this recalled?
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (napleton ellwood city Chrysler Dodge Jeep Ram, 1000 lawrence ave, ellwood city, pa 16117) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-853-1403 and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The alternator failed to charge and eventually smoked and almost caught on fire. This was during driving. No warning prior to this event. Had to replace alternator via personal mechanic.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called napleton ellwood city Chrysler Dodge Jeep Ram (1000 lawrence ave, ellwood city, pa 16117 (724) 302-0460) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and confirmed that parts were to become available in January of 2018. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect)....updated 11/21/17 updated 7/20/18
I smelled something burning while idling at a stop, and then the alternator began making a whining noise after vehicle began moving and vehicle began throwing codes (check park assist). After shutting car off it wouldn't start again. Replaced alternator, battery, ground straps and car would then start but continued givng off codes and wouldn't run right. (wipers coming on by themselves, etc.) had to have the car towed to the dealer, who replaced the computer but charged me $600 and denied it was related to the alternator. Recall notice then received for alternator, but I'm now out $1,244.21 for alternator, battery, ground straps, tow and computer. Parts not available by Jeep to fix the problem for this recall. Have submitted receipts to Jeep but don't know what will be covered since dealership refused to fix computer as a related expense to the alternator.
A D V E R T I S E M E N T S
- Bartlett, TN, USA