This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Push start failed to turn on and off. Car stalled when going from remote start to start. Windshield wipers would not turn off even with car off and key removed from vehicle. Display of mph and menu disappeared.
While driving to work one night my Jeep started making a whining sound. I thought it was the heater since it was 12 degrees outside that night. I leave for work, get about 6 miles down the road and my Jeep starts failing. Warning lights, battery, traction control, wipers slowly go across the windshield, lights dimming. I got to a safe spot to pull over but in the process of stopping my vehicle lost all functionaloty (no breaks, power steering, lights, all electronics gone) and couldnt stop. It finally stops and I'm left with a completely dead vehicle. 12am in freezing weather while 5 months pregnant. When my boyfriend arrived to get me, he noticed a strong burning smell coming from under the hood. At this time the vehicle had sat barely out of the road in the dead of night with no hazards possible to allow other drivers to see me. We find out that there is an alternator recall on my Jeep and take it into the dealership as soon as scheduling allowed. Before alternator blew my Jeep had zero issues. They had my vehicle for 4 days and called to say my Jeep was fixed (no loaner car offered). I go up the next day, they replaced the PCM and alternator, they say nothing else. I go to start my Jeep and it cranks for about 30 seconds and starts. Never happened before. I go back inside to the dealer who has said nothing the last 2 days about my vehicle not running properly and they tell me it is my crank shaft position sensor and was not covered under the recall. And they said they couldnt promise the car would make it home and it was my problem. Unhappy with results we call Chrysler and they tell the dealership to fix that. It does not fix the problem. The problems continue and Chrysler is no longer willing to fix obvious damage from their alternator failure frying the electrical system. The dealership also told me to file a "fake" fire claim on my insurance. Still unresolved.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle occasionally failed to start and all the indicators on the instrument panel illuminated. The contact also mentioned that the engine made revving noises, but the vehicle would not engage. The vehicle was taken to salerno duane Chrysler Dodge Jeep Ram of summit (267 broad St, summit, NJ 07901, (908) 277-6700) where the battery was changed, but the failure recurred. The manufacturer was not notified. The failure mileage was approximately 47,600.
- Irvington, NJ, USA
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The Jeep has been locking on its own when in park, while still running or turned off with the keys still inside the vehicle. When I park, turn off the car, get out of the driver seat, close the driver door, it locked before I could open the rear door to get my two kids out!!!
Etant absent pendant plusieurs mois et laissant ainsi mon vhicule immobilis, J'ai souvent des problmes de batterie mon retour, pour remdier cela J'ai achet dbut juillet 1 appareil de maintenance de batterie spcialement prvu pour ce genre de situation;je suis parti de chez moi le dimanche 8 juillet et J'ai pos L'appareil en fin de matine sur la voiture stationne dans le garage. Mon beau-frre a verifi plusieurs fois L'tat de L'appareil genius sur la Jeep, jusqu'au mercredi 11 juillet dans L'aprs-midi, aucun signe de D'anomalie constat lors de ces visites. Il N'est pas retourn jusqu'au 17 juillet dans L'aprs-midi, moment O il a dcouvert la voiture compltement brule sur la partie avant moteur, capot jusqu'au pare-brise, mais tout tait dj froid.
Below is the read out for a recall that is on a few other Grand Cherokee's. my vehicle stalled the other day when my wife was driving and the engine completely shut off and had to be restarted. The problem: The alternator may suddenly fail, causing the vehicle to stall without warning and increasing the risk of a crash. The alternator also may short circuit, increasing the risk of a fire.
Key remote with remote start. Has issues with locating the remote key lock and unlock/remote start. Refuses to start (push button) because it cannot locate key. Fresh batteries and it will lock and unlock doors (while sitting in drivers seat) and it still can not locate the key in order to start. It has even flashed the "no key" warning while driving. I have had to pull over and start and stop the vehicle due to the fear of this vehicle shutting down while driving down the road. It does eventually locate the key and resume normal operation. This is happening every couple of days.
The contact owns a 2013 Jeep Grand Cherokee. While driving 20 mph, the check engine warning indicator illuminated. Also, while turning into a parking lot, the vehicle stalled and failed to restart. The contact noticed light smoke coming from the engine compartment. The vehicle was towed to cabrera auto (carr #2km 82.2 salida expreso hatillo, pr 2, 006,14, pr, (787) 333-8410), but was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle experienced failures after it was repaired per NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic), 15V879000 (electrical system, interior lighting), and 15V115000 (electrical system). The dealer (stevens creek Chrysler Jeep Dodge Ram, 4100 stevens creek blvd, san jose, ca 95129, (408) 248-1800) performed the recall repairs. The contact felt that manufacturer campaign number: T-36 and NHTSA campaign number: 17V435000 (electrical system) regarding the alternator assembly failed to provide a permanent solution. The contact heard a ticking noise and a fire occurred within months of the dealer's recall repairs. While pulling into a parking area, there was a strong burning odor and smoke appeared under the hood. The contact parked and exited the vehicle. Upon inspecting under the hood, the contact noticed flames near the alternator assembly. The fire extinguished on its own. Afterwards, the vehicle was unable to be locked electronically, start up, and be driven. The vehicle was towed to huntington Jeep Chrysler Dodge Ram (1220 E jericho turnpike, huntington, NY 11743, (631) 673-0270), but they did not inspect the vehicle to determine if the failures were related to any of the recall campaigns. The vehicle was still at the dealer. The manufacturer was notified of the failures. The vehicle was not repaired. The failure mileage was not available.
Vehicle will randomly not start. When attempting to start it will click like it is trying to turn over and does this multiple times, but will not start. This happens with using push button or key to start. This has happened 6 times in the past month.. once after starting the car with no issue and pulling out of driveway vehicle just died and would not restart. Since this has started while vehicle is going over 40 mph it has a whining sound coming from the front end. Vehicle was brought in to dealer who states that the battery, starter and alternator appear fine
Recently, car started giving me a hard time to start. When it finally turns on it would sputter and turn off after a few seconds. Some lights flicker at times. Battery is fine. The ignition is sparking but doesn't turn the car on. Sometimes car turns on with no problem and I drive it for hours and sometimes it doesn't start at all or starts and turns off right away or after 10 seconds.
Please reference my previous complaint 11114071 and 11114079 for exact dates of failure for July 2018. The primary and secondary fuel pumps were both replaced and the Jeep was returned to me on 8/4/18. I drove it on 8/5/18 once and then twice in the morning on 8/6/18. It sat in the parking lot at my work from 8:30 to 12:30 pm on 08/6/18. At 12:30 pm, the exact same symptoms of starting failure were happening. It started with turnover then immediately died. Then turned on after a 2nd attempt. Then at the restaurant I went to at approximately 12: 55 pm, the Jeep completely failed to start. I have video recording of the failure and can produce that for reference. The vehicle is not starting and staying on consistently. The start results in immediately dying and then after a couple attempts like that, it eventually it just cranks and cranks until you shut off the vehicle. It's being towed a second time to the dealer service department. Additionally, a dome light in the front of the vehicle wouldn't shut off since it was returned to me on 8/4/18. It was never a problem before 8/4/18. This is a tipm problem and it needs to be recalled. The 3rd picture I've uploaded is a screen shot from the video I have of the vehicle not starting but cranking and cranking. The other two are captioned. I have this video and can send it.
Purchased this vehicle used for my 17 year old son approximately 4 months ago. On 7/20/18 the vehicle died as he was driving down the road. After testing the battery, we paid to replace it, but the new battery was only getting about 11V with the car running. Therefore, we paid for a new alternator and have discovered the issue still continues. After researching, we discovered the recall from July 2017, many months prior to our purchasing the vehicle. I have called landers Chrysler Jeep Dodge in benton, ar to schedule the service for the recall. The first appointment available is August 23rd. This is unacceptable. First, we are fortunate that our son wasn't hurt when the vehicle died while driving down the road. Secondly, we have spent approximately $650 for replacement parts and still can't drive the vehicle. Lastly, having to wait almost a month for the dealership to repair the recall issue is ridiculous. It is unreasonable to think someone can do without a vehicle for a month, especially when the issue is no fault of ours.
The contact owns a 2013 Jeep Grand Cherokee. While driving 55 to 60 mph, the vehicle stalled without warning. The driver was able to coast onto the road shoulder. After a few minutes, the driver restarted the engine and drove the vehicle home. The vehicle was taken to central Florida Chrysler Jeep Dodge (8675 commodity circle, orlando, Florida 32819, (407)-351-9940) where it was diagnosed that the ignition win module was faulty and needed to be replaced. The win module was not replaced. The dealer stated that the vehicle was not included in NHTSA campaign number: 14V373000 (electrical system, air bags). The manufacturer was not notified. The approximate failure mileage was 100,000.
NHTSA recall number: 15V-879 recall date: January 12, 2016 manufacturer recall number: R71 dropped my vehicle off to the manufacture dealer in columbia, SC a few months ago to do the three recalls on the vehicle. They informed me they did not have the parts to do the last recall for the sun visor. It has been 3 months since they did the recalls and order parts from the supplier for the last recall and still nothing has been done for that recall. The dealer said the parts are on back-order from the supplier and no update for restock from supplier. The recall states that the vehicle could have an electrical fire from the recall and this worries myself and my wife. I just feel that it is a little ridiculous that it is taking this long for parts.
I have called Jeep dealership 3 times to get these two safety recalls fixed. Each time they say one of the recall parts is not available and wait until we can do both at same time
A D V E R T I S E M E N T S
- Wilmington, OH, USA