This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
It hasn't failed yet, the recall is for the fuel pump relay. We got a notice and have been trying to get the dealer to fix it since December with no success. The notice says it can fail and cause an accident... if the dealer is in no hurry to fix it, who is responsible if it fails, causing an accident that kills my family?
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Bob mariano Chrysler Jeep Dodge Ram (146 manchester St, concord, nh 03301, (603) 556-8616) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 15 mph, the vehicle stalled without warning. The contact steered the vehicle to the shoulder of the roadway. The contact waited for several minutes before starting the vehicle and the vehicle resumed normal operations. River oaks Chrysler Jeep Dodge Ram (4807 kirby dr, houston, tx 77098, (888)284-5254) was contacted and confirmed that parts were not yet available. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact to leave the vehicle at the dealer until the parts became available. The failure mileage was approximately 80,985. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system), 19V813000 (electrical system), 17V572000 (service brakes, service brakes, hydraulic) and 17V435000 (electrical system). The contact informed the dealer bert ogden Chrysler Dodge Jeep Ram (8421 w expy 83, frontage rd, harlingen, tx 78552) of the recall notifications and was told by the dealer that the parts needed to be ordered however, the dealer never called the contact back to schedule a recall repair appointment. The contact stated that the vehicle would not start randomly but was unsure if the failure was related to the recalls. The manufacturer was not informed of the failure. The failure mileage was 70,000. Parts distribution disconnect.
Had a recall V62 performed on Feb 1, 2021. Prior to that date for the last 14 months, I had zero problems. Now auto shuts off when placed in gear and on one occasion started remotely and the engine would not come on normal mode to drive. After a few tries vehicle started and was able to drive.
- Marstons Mills, MA, USA
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THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED NUCAR AUTOMALL OF TILTON (40 E MAIN ST, TILTON, NH 03276, (603)286-3141) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS NOT DRIVEN FOR APPROXIMATELY 6-7 MONTHS, THE CHECK 4-WHEEL DRIVE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED INTERMITTENTLY. THE CONTACT REPLACED THE BATTERY AS DIRECTED ONLINE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE TRACTION CONTROL BECAME INOPERABLE AND THE VEHICLE STARTED TO FISHTAIL. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE CONTACT CONTACTED THE SAME DEALER AND PROVIDED THE DEALER WITH DIAGNOSTIC CODE (C2221-00 (FAILURE ELECTRONIC LIMITED SLIP DIFFERENTIAL (ELSD) MODULE DTCS AND OR THE DRIVE TRAIN CONTROL MODULE (DTCM) FROM A DIAGNOSTIC TOOL. THE DEALER REQUESTED THAT THE CONTACT TAKE THE VEHICLE IN TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. PARTS DISTRIBUTION DISCONNECT. Consumer stated service 4WD & tracking control lights would go on and off. While driving in the snow 4WD and traction were lost which caused the vehicle to spin out of control.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while attempting to start-up the vehicle, the engine had a hard time turning over. The contact related the failure to NHTSA campaign number: 19V813000 (electrical system). The contact stated no warning light was illuminated. The vehicle was taken to darcars marlow heights (5060 auth way, camp springs, md 20746) but was not diagnosed. The dealer stated that the remedy was available however, there was no part at the dealer to repair the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,700.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Naples Dodge Chrysler Jeep Ram (6381 airport-pulling rd, naples, fl 34109) and the manufacturer were made aware of the issue. The contact was informed by the dealer that they only received one repair part every fourteen days. The contact stated that the failure listed in the recall was experienced. The failure mileage was 64,563. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called island auto group (1580 hylan blvd, staten island, NY 10305, (718)979-0934 where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 55,000. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 15 mph and approaching an intersection or stop sign, the vehicle hesitated to accelerate without warning with the accelerator pedal depressed. The vehicle was not diagnosed nor repaired. Safford Chrysler Dodge Jeep Ram of salisbury (1915 N salisbury blvd salisbury, md 21801, (888) 867-9096) and the manufacturer were notified of the failure. The failure mileage was approximately 189,000. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 55 mph, several unknown warning lights illuminated and the vehicle stalled in the middle of the roadway. The contact stated that a bystander provided a jump start to move the vehicle to the side of the roadway. The vehicle was not drivable. The vehicle was towed to an independent mechanic and the contact was informed that the alternator, battery and computer needed to be replaced. The contact called several local dealers and made them aware of the failure. The vehicle had not been repaired as of yet. Upon investigation, the contact associated the failure with NHTSA campaign number: 17V435000 (electrical system) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 100,400.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Monrovia Chrysler Dodge Jeep Ram (1305 mountain avenue, monrovia, ca 91016, (626)317-6106) and glendora Chrysler Jeep Ram (931 South lone hill avenue, glendora, ca 91740, (909)480-4070) were contacted and confirmed that parts were not yet available for the recall repair. The contact was not informed if the manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My 2013 Jeep Grand Cherokee caught fire due to a faulty vanity visor mirror wiring that has a recall and was repaired per recall prior to the fire. I was able to put out the fire with a fire extinguisher. My car has had the recall performed and was in to two different dealerships this year for recall service. Had I not been in a parking structure, I wouldn't have had access to a fire extinguisher and the car certainly would have burnt to the ground. I was entering a parking structure at the time of incident (driving). Recall number:15V-879
My 2013 Jeep Grand Cherokee started making a ticking noise the second time the default water pump was replaced 4 years ago in recall warranty and has made an audible ticking noise since then. Despite multiple complaints to two dealerships, in anniston, al and foley, al, I have been told the ticking was normal for the hemi 5.7L engine. Three weeks ago, I took a Jeep for a routine oil change and the technician wrote on my multi-point inspection paperwork 'noticed an audible ticking'. this technician has told me twice previously that this was normal and failed to mention to me personally while in the dealership. I only noticed he wrote it on my paperwork after I had left. I called and requested to speak with the technique concerning the ticking and I was told I would receive a call back and to this moment have never received a call. After researching online, I see this is a very common issue with the hemi 5.7L engine however, Chrysler has failed to issue a recall to correct the default engines. The ticking speeds up when accelerating the vehicle. The vehicle has stalled two in the last two days. Once, in the driveway after the vehicle had be started and running for approximately three minutes. The second time, while driving down a busy highway and slowing for a car to turn ahead of me. I luckily was able to veer off the road to prevent an accident. Following this, my fcw turned off without warning and will not allow me to turn back on. Currently, my vehicle has an open recall to, again, replace the faulty fuel pump relay switch which has already been replaced three prior times, once by the Jeep dealership and twice by a private technician. This recall was issued a year ago and still does not have a remedy per the dealership. I travel frequently, at times 300 miles per day.my child travels with me and I fear the vehicle will fail while driving on a highway or interstate.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving 15 mph, the vehicle failed to drive properly. There was no warning light illuminated. The vehicle was taken to airpark Dodge Chrysler Jeep (7801 E frank lloyd wright blvd, scottsdale, AZ 85260) to be diagnosed however, the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the same dealer and the contact was informed that the part was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 75,215. VIN tool confirms parts not available. (recall related incident)
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer mall of Georgia Chrysler located at 4345 buford dr, buford, ga 30518, was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle experienced the failure listed in the recall and failed to immediately start-up. The approximate failure mileage was 80,000. The manufacturer was notified of the failure. VIN tool confirms parts not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled with the battery warning light illuminated. The vehicle also failed to start-up without warning, after several attempts. The contact discovered online that the VIN was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. Mancari's Chrysler Dodge Jeep Ram (4630 95th St, oak lawn, il 60453) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 138,000. VIN tool confirms parts not available. (recall related incident)
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact contacted river front Chrysler Dodge Jeep Ram (200 hansen blvd, North Aurora, il 60542; (630) 907-1700) where it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Gillette, WY, USA