CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
53,350 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle recall repair (tipm fuel pump relay) was completed on Sep 03, 2015 and again followed up on Sep 14, 2015. No start conditions continue to occur multiple times per week. Must cycle through ignition/accessory/run/off multiple times before starting on occasion. This condition may happen 1, 2, or 3 times in succession before engine will start. Other times there is no occurrence for many days.
Vehicle will stall during use when foot is removed from gas pedal. While driving at full speed for the road and needing to take foot off gas pedal, the Jeep's engine will shut off and I receive no light indicating that this has happened. It isn't until I attempt to turn the wheel or stop the Jeep that I realize I have no power. Typically happens when deaccelerating down an exit ramp or when turning through a traffic light. Very dangerous to not be able to turn steering wheel and even more dangerous when I have someone immediately behind me that doesn't realize my car has stalled and is still moving as if I'm moving. I noticed this happening prior to recall notice15V-115 and had the recall work completed on 8-17-15. However, the vehicle continues to have the same issue and the dealership cannot duplicate the issue and the Jeep's computer is not showing that there have been any engine stalls. Specifically, this happens when vehicle is in motion immediately after taking foot off of the gas pedal. It has happened on highway exit ramps, at traffic lights on main roadways, and while turning through a light on a city street. 100% related to going above 35 mph and removing foot off of the gas.
Sudden stall out while driving at 45 mph (on telegraph road, redford, mi area- city street). This has occurred once after the recall was performed on the vehicle.
On multiple occasions I was unable to start the Jeep and on multiple occasions the engine shutoff while driving at highway speeds due to a faulty fuel pump relay inside the tipm module processor
- Hornell, NY, USA
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Vehicle engine shut off during right turn in busy intersection without any warnings. Unable to turn or control vehicle. Also the brake on lights come on in the consul during normal operation. Based on other Jeep model recalls, I believe the problem may be related to the tipm-7 module. The vehicle is a Grand Cherokee overlander 4WD. Vehicle was able to be restarted and has not had another failure, however, this is an unsafe driving situation when the vehicle's engine dies while in motion in any road condition. Maybe related to recalls P54.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 5 mph and coming to a stop sign, the vehicle stalled. The vehicle was able to restart. The failure occurred multiple occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 47,000. Updated 1/21/16
Safety recall for the fuel pump relay needs to be replaced. I have had the recall for 8 months.every time I call they don't have the part. The vehicle now has a warning lite appearing.the fuel relay has also prevented the vehicle fro shutting off 2 different times.. I know this is a safety hazard. I need this fixed immediatly
We notified shelor Jeep about the December 2014 recall P60 /NHTSA 14V-634 promptly, but they continue to say the parts are unavailable. We notified them about the April 2015 recall R09 /NHTSA 15V-115, and they said the parts are also not available. Both recall notices state the vehicle is dangerous --- vehicle shutdown or underhood electrical fire for the first recall and a crash for the second recall. Jeep is not providing repair parts in anywhere near a timely manner! this vehicle is dangerous and must be repaired!
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
As I was driving to work in the morning, my vehicle stalled completely and I had to put my hazards on in the middle of the left side lane. Luckily, there was no traffic behind me and I was able to remove the key, re-insert the key and the vehicle started up again. I wasn't going fast and there wasn't traffic to cause an accident but this has made me fear overtime I step foot into my vehicle. I'm a working mother and I need my vehicle to Transport my family. I bought the Jeep from vacaville Dodge about a year ago and they failed to mention anything wrong with the vehicle. One month after owning it, I started to receive recall notices. I did take it in as soon as I got 3 in a row. The dealership told me they could fix two issues but one would have to wait until they have the right parts. This took two months before I could get it fixed. Now, I have received an additional 3 recall notices and the dealership is telling me they will add me to a waitlist. The dealership has confirmed that they won't have all the necessary parts/time to fix the recalls for another couple months. My family's lives are in danger so I have chosen to use public transportation which is a huge inconvenience. I bought this vehicle because I've always trusted the Dodge, Chrysler, and Jeep company. I'm making payments on a vehicle that I can't even use because of all these recalls.
I was notified by fca in April 2015 of the R09 / NHTSA 14V-115 recall. I received no notice regarding replacement or repair. On 8/5/2015 I contacted the dealership and was advised that parts had just arrived. The vehicle is scheduled for repair on 8/10/2015. I believe that this issue, in conjunction with other safety issues involving wiring and brakes, establishes a major safety concern with this vehicle. I believe fca should offer buy backs or significant trade incentives for this vehicle.
Received recall notice (R09/nhsta 15V-115) 4/15/15. To date, 8/3/15, have not been notified of availablility of replacement parts. Prior defects with this vehicle include: Replacement of right cylinder head just 8 months after purchase; followed by 3 safety recalls for alternator (nhsta 14-V-634) which took 6 months to get replaced due to lack of parts availability; brake booster (nhsta 14V-154) and sun visor wiring (nhsta 14V-391). I believe a refund/buy back is warranted due to the safety hazards this vehicle has presented and excessive delays in getting necessary repairs.
I have received the #R09 15V-115 fuel pump relay notice and contacted dealer, parts still unavailable. Exceeds a reasonable amount for time for repair. The dealer stated that parts needed were not available. The manufacturer had not yet determined a solution for the issue. The manufacturer was not made aware of the delay. The vehicle was not repaired. Vehicle on multiple occasions fails to start.
Interim recall notice sent out about 2 months ago in re to fuel pump relay. Called dealer today & still no parts available & they have no further info. Called the recall assistance number on the interim notice & get a recording that says call back & then disconnects. This is crazy as notice says the problem could cause a crash"?"
I received approximately 4 months ago an important safety recall for a problem with the fuel pump relay, the code was R09 / NHTSA 14V-115, but the recall notice indicated the repair part was not then available and a follow-up notice would be sent when it was. I have never received a follow-up notice saying the part is available, and every time I call the dealer they say they don't have the part and I should call back. The recall notice says the problem with the fuel pump relay "could cause the engine to stall while driving and cause a crash without warning." I don't know if it safe for me to drive this car or let my wife or kids drive it. I want it to be fixed immediately or to discuss other options. I cannot get through to the fca recall assistance center, the phone is always busy.
The contact owns a 2012 Jeep Grand Cherokee. While driving at 40 mph, the vehicle attempted to stall. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the fuel pump needed for the recall repair was not available. The manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The failure mileage was 27,500.
While driving the vehicle just quit. After some time it started again. This has happened 3 times but fortunately all a low speeds. Called the dealer service dept. And they said they have had no problem with these vehicles and if they were not able to recreate the problem there was nothing they could do. After checking possible recalls on line and finding one that appeared to be a possible cause I called the dealer again. They then admitted there was a possible problem and scheduled an appointment.. when I picked the vehicle up they said they couldn't fix it because there was no fix available yet. I asked them if they expected me to drive a vehicle that was unsafe to drive and they repeated there was no fix for the vehicle so please take my vehicle and leave. I have not been able to drive the vehicle for fear it would quit at a higher speed and cause a serious accident. This vehicle is our main transportation but still cannot be fixed. Please let me know how to resolve this problem so I can again have transportation. Thank you.
I received a recall notice back in April about the fuel pump relay in my car needing replaced, as it can possibly cause a crash. I haven't heard from anyone since, and we are now about to go into July. This is unacceptable and makes me really nervous to drive the car. Please advise...updated 08/06/15 updated 9/29/2015
On May 19, 2015 contacted dealer about (tipm) safety recall R09/nthsa14V-115. Service manager stated to me that they could not fix (tipm) present time because they did not have part. Service department stated to me they did not know when part would be available. Gave service department my cell phone number and asked to be contacted (asap) about recall part (tipm). I think Chrysler should be made by our government to buy back my 2012 Jeep. This is the (4th) safety recall I have had on this Jeep. Dealer has not fixed recalls in a timely manner. I will never purchase a Chrysler product again, I am sick and tired of unsafe junk coming out of Fiat/Chrysler. All consumers should be made aware of unsafe junk being put in Chrysler vehicles. We in America deserve better respect from all automakers. I think my next vehicle will come out of russia!!!!! maybe they will understand how to produce a safe vehicle.
A D V E R T I S E M E N T S
- Spring Grove, IL, USA