CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
53,350 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While Jeep is in drive motion, the engine goes off, causing the power steering to become very hard to handle and stalling. Problem has escalated. Contacted Jeep and they made me an appointment at my expense. This is very scary when it happens and you have no warning. It has happened on the interstate as well as county roads.
On regular occasion vehicle will fail to start, occasionally vehicle will stall while driving causing lose of power steering and brake assist rendering vehicle hard to control. Fuel pump relay recall has been completed and wcm has been replaced.
The contact owns a 2012 Jeep Grand Cherokee. While driving 35 mph, the vehicle stalled without warning. The contact stated that the fuel pump fractured and caused a host of electrical failures in the vehicle. In addition, the vehicle would not accelerate and smoke appeared under the hood of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000.
Similar to other complaints I've seen and related to the tipm / fuel pump relay in my opinion. Car cranks but fails to start, however with a little patience and re trying it occasionally works. The battery was replaced and still persisted. Then the keys were replaced and still persisted. Then the win module was replaced and still persisted until finally I couldn't get it started after several attempts. Towed to dealer and they think its fuel pump. ( but not 100% sure ) noticed intake manifold is cracked now too. ( from cranking over and over perhaps ? ) recall on the tipm resulted in them installing external fuel pump relay but my guess is the tipm is defective and the external fuel pump relay was band-aid solution. I'm still waiting to hear back from the dealer. I told them to start a tech ticket with head office so the unnecessary costs don't escalate any further.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle was repaired per NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 15V115000 (electrical system), and 15V879000 (electrical system, interior lighting). The contact later found out that the repairs were not completed. While driving approximately 70 mph, the vehicle stalled. The vehicle was towed to the dealer for diagnostic testing. The manufacturer was notified of the failure. The failure mileage was not available.
- Medford, GA, USA
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When driving the vehicle within the first 20-45 minutes of starting, the vehicle will stall while driving when slowing down. The vehicle is still at speed but the engine stalls leaving no power steering or brakes. This occurs when slowing typically but can occur at speeds of up to 30-40mph. This happens almost daily at this point and seems to be getting worse.
Took my 2012 Jeep Grand Cherokee to arrigo Chrysler Dodge Jeep for 2 recalls in September 2016 one wiring issue in the visor and one fuel pump relay. Dealer informed me recalls were remedied. December 16, 2016 I was experiencing problems starting vehicle and problems with vehicle sputtering while driving and while stopped. Took car back to arrigo to diagnose problem. Was told problem was fuel pump relay at cost of approximately $650. Expressed my concerns that although recalls were recorded as "performed" in their system, car was not properly repaired. Service advisor told me there was nothing else wrong with my vehicle and the recall actually took place June 2015. That is incorrect as I called fca and they in fact verified that in their system, recall was entered as "completed" in September 2016 at same dealer, arrigo. Called arrigo and service advisor said he re-checked the vehicle and the fuel pump relay was actually in good shape, it was serviced in September 2016. He said the reason the check engine light was on was because the software needed updated and the check engine light would be okay and the vehicle was performing "as it is designed to work" having no other problems. I hesitantly paid $75 to have the "software updated" to avoid the $150 diagnostic fee if there is no service. One hour after I paid and left the dealer the check engine light came on and the vehicle began acting exactly like it had before "servicing" at the dealer. Also later in the evening I tried starting the car and noticed the car would continue to crank without turning the vehicle on. Again, the same problem I had before I took my car in. I believe no action was taken in repairing recall issues and they are trying to make customers pay ($650 in my case) to actually make the repairs.
I currently have the 2012 Jeep Grand Cherokee and over the years, my vehicle has had a total of (7) recalls. Recalls: Brakes, electrical, etc. The most recent recall stated that the vehicle could stall with the risk of a crash! upon receiving my notification letter, I made an appointment with the anticipation that the repairs would only take 1 ' 2 business days. Unfortunately, the repair time was approximately 1 week through the weekend. I would like to express my un-satisfaction with the service at the Chrysler group llc (Chrysler) and at this time would like to escalate my concern as a complaint. I would like someone from the corporate office such a manager and/or director to contact me and explain why my issue can't be resolved. I would also like to register my complaint with BBB. I have attempted to contact Chrysler group llc (Chrysler) on many occasions to resolve my issue. I have purchased and leased several vehicles from Chrysler over the years, and now I am very disappointed with the response I received to settle my claim for rental car reimbursement.
Vehicle has intermittent no start condition. Tipm has been replaced and external relay has been installed per R009 recall but continues to have a fail to start condition. Engine cranks as normal but engine doesn't start. Will run after multiple tries. Cost of repair was $900 but mostly paid by extended warranty. 38,000 miles.
Check engine light fault code "P2066" appeared twice since purchased new in 2012. The first event occurred in April 2013 at 17,000 miles. Chrysler dealership replaced right and left fuel pump along with fuel level sensor under warranty. The second event occurred in May 2016 at 39,000 miles. The dealership quoted a price of $1700 for repair but after speaking to Chrysler representative the price for repair was $500. This issue mirrors the 2005 Chrysler pacifica recall NHTSA ref#06V432000 in which a P2066 fault code was generated leading to fuel pump module replacement. My understanding is that Chrysler agreed to extend the warranty to 150,000 miles as there was was a defect in the engine subframe assembly leading to corrosion in the fuel pump area.
Unexpected engine stall while driving on freeway. This is the second time experiencing unexpected stall out while drive after the recall was completed.
I have made 4 calls total to frontier in lubbock and all american in midland with no response on resolving the recalls P36, P14 and fuel pump relay. First call was made in October 2015. Left 2 voice message2 and talked to 2 reps. That said they would call back to schedule.
Leak in fuel vapor lines on top of gas tank to the canister and to the purge valve. This must be endemic to the car. There is a 60 backlog on the part. Warning light remains on at all times, stationary or moving.
Fuel pump relay recall notice was received last summer (approx. 6 mo. Ago), still can't get parts. The last 2 recalls for this vehicle took an extremely long time to get parts. This safety recall states that it can cause a crash! it needs to be fixed promptly or another vehicle should be provided. R09/NHTSA 15V-115
A year ago I called my dealership about my car not starting just weeks after completing a major (normal) service. After complaining to the dealership and Jeep directly, I had my Jeep towed and they agreed to fix the fuel pump (a recall that had recently come out, but not yet on my specific Jeep). The fix seemed to work for a few months, but then began happening again, only now I can sometimes start the Jeep after waiting awhile. Less than 2 months ago when my Jeep wouldn't start again, I called scheduled an appointment to have it fixed again, along with an oil change. When I picked up my Jeep, I learned that the fix was not done. The mechanic noted that it had already been done. I complained to the cashiers that the Jeep not starting was the main reason I brought the Jeep in. I asked to speak to someone, but they couldn't find my service adviser. I asked them to have him call me. He never called. I left several messages and I've sent emails to the supervisor, and no return calls. Now I have a new problem in addition to the Jeep not always starting, I have a significant water sloshing noise coming from the passenger side. Note: Each time that my car has failed to start, it was first in the off position and parked. The number of times my Jeep has failed to start, or died after start had been more than 10 times.
My vehicle has a recall (R09/NHTSA 15V-115) for failure of the tipm resulting in vehicle stalls and non starts which have occurred on multiple occasions since 2013 most recently 12/15/15. My vehicle has stalled in traffic on the highway and interstate at speed in heavy traffic almost causing several accidents. I have taken the vehicle to the local dealer (napoleton) who attempted to fix without resolve. In fact, I brought back after there first attempt and they want to charge me $1600 to repair. I have researched other complaints and truly know this is an electrical issue that is part of the safety recall. Additionally, my airbag light continues to come on which is also addressed in the recall. Jeep has refused to repair and I cannot drive vehicle due to safety concerns. Please help.
A D V E R T I S E M E N T S
- Raymond, MS, USA