CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
53,350 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The recall is 8 years old and no remedy as of yet with uncertainty of when or how this may cause my vehicle to be hazardous to my life or other motorists is of grave concern. I consider this recall to be of serious concern for my safety as well as other motorists!I find it unsatisfactory and negligent and unacceptable not to have a remedy for the recall as of yet. I demand remedy or compensation as my legal right.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated vehicle failed to start and was towed to an independent mechanic to be diagnosed. The contact was informed that the fuel pump relay ceased in the open position. The vehicle was repaired. The vehicle was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 123,000. VIN tool confirms parts not available. (recall related incident)
Vehicle has no diagnostic codes showing up but has stalled on us several times almost causing accident twice now. Also pulsates at speeds around 45 and again at 60mph. Since the last stall it now has a very rough idle. We have called dealership about recall and they state yes there is one but they do not have a fix. Are we supposed to just keep driving with these safety issues ? vehicle will stall while after driving coming to a stop at light. We lose steering ability and braking. We are usually going straight and on city street or coming off freeway
The vehicle does not start at times, it also has started just dying on the road. In November 2019, we received a recall notice on our Jeep owner portal. There is a fuel pump relay failure. Since then, we have regularly called the dealership and a remedy is still not available. This is becoming a huge safety concern for our family as the vehicle is now dying in traffic. When I have my foot on the gas, I can feel the vehicle is not receiving gas. Sometimes it dies entirely and other times it putters and jolts back to life. This happens several times a week. I just got off the phone with the dealership again and they said no remedy is available. I described what is going on with the vehicle and they stated that sounds like the recall causing the issues. Today I was almost hit by a semi truck because the Jeep died in traffic.
My 18 year old son was driving his 2012 Jeep Grand Cherokee overland on a bridge at night when it all of a sudden the car stalled!!! the battery light flashed, lots of other lights flashed, then all power shut off! he could not steer, no lights were working, nothing! thank god he was able to stop in-between lanes in a small area where cars were not traveling. He called 911 and they slowed traffic down and after difficulty getting car into neutral, he was towed off the road. I immediately contacted Chrysler Corp and learned of a recall of the fuel pump relay which when defective could cause exactly what happened to my son to happen. We were invited to take vehicle into mike stead Chrysler Jeep in richmond, ca for them to install a new fuel pump relay as instructed by Chrysler corporation (fca). The dealership refused to install the part, asking me to pay a $199 diagnostic fee and claiming that our vehicle had other problems that had to be fixed before they could even check the recalled part. I am very dissatisfied and horrified that they now want to charge me $50/day storage because I refuse to pay for work when I was promised that they would replace the recalled part. We need help! I believe all these vehicles are a complete danger and sadly, the new part hasn't been manufactured yet. I am appalled that such a large corporation knowingly is allowing vehicles to operate when such a danger is possible. My son could have been killed! I would like for these vehicles to be recalled until the new part is manufactured. The next person may not be so lucky! (recall related incident)
- Vallejo, CA, USA
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Its something with the fuel pump and it make the car dont start I took it to the dealer before they had it for two months then gave it back and said they did a temporary fix that should work till they get the recall part. I havent had my car back for 3 weeks yet and it acting up again. What is the window that they have to fix your car I mean I still pay carnote and full coverage insurance (recall related incident)
Vehicle has had starting problems and stalling problems on numerous occasions since December 2019. I believe these are related to the recall issued on this vehicle last December 2019. Complaint is the Chrysler corporation is unwilling to make a temporary fix as promised until the "vehicle is totally dead." Stalling on the highway in the middle of rush hour is a safety issue/hazard. Most recent incident: Sunday-2-2-2020, vehicle would not start for five hours.
Engine stalled while in motion on us highway 101 on 11/7/19; fortunately no crash occurred. We took into mechanic at Jeep santa maria; they had it all week from 11/8/19 to 11/15/19 and said it was fine. It appears this was caused by a faulty part that was installed pursuant to a previous recall that fca has been investigating since 2018. We are anxious to have this open NHTSA campaign number:19V813000 resolved asap.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 19V813000 (electrical system) however, the fuel pump became inoperable due to silicone contamination. The contact stated that the vehicle was inoperable. Stevens creek Chrysler Jeep Dodge Ram located at 4100 stevens creek blvd, san jose, ca 95129 (408) 248-1800, was contacted and informed of the failure. The contact was informed that the part to fix the vehicle was on back order. The vehicle was not repaired. The approximate failure mileage was 35,000.
I have had a problem with my car stalling randomly since the day I bought it brand new off the lot. I have been complaining to the dealership for 8 years now and they have never once offered to fix it. They kept telling me nothing was wrong with my car. The last time I took my car in for randomly stalling (while on the freeway), my warrenty has just expired and then they told me I had to replace my entire fuel pump system. Now a few weeks ago I received a recall about my fuel pump system saying do not drive your vehicle beaucse its unsafe. The manufacture has told me they will not supply me with a rental car, public transportation pass nor will they reimburse me for rideshare services. I have had nothing be problem after problem with this car I bought brand new off the lot. Now they are telling me not to drive it until its fixed but cant tell me when they can fix it. This is absurd. My dash board in my car also was defective (the leather covering it shrunk and peeled up). The manufacture told me it was "cosmetic" and they would not cover it so after years of complaining, I finally just paid for a whole new dash board myself out of my own pocket. Now they just sent me a recall for this part and I've already paid for it. How can you help? (recall related incident)
My Grand Cherokee has stalled several dozen times over the past few years and the dealer can't fix it. The car stalls when slowing to a stop or turning through an intersection but we can't duplicate the problem at the service center. The dealer kept the car for nearly a month trying to duplicate the problem but could not, but I have kept records over the past year of all stalls and the conditions and the only condition that remains constant is that I am quickly braking from 40 mph or faster or I am braking while turning. Initially it only occurred while turning left, but now it occurs while turning right and while braking quickly while going straight. I have been in several near misses due to losing power steering and brakes and I am to the point to where I can't allow anyone but me to drive the car due to the safety factor. Twice I almost hit a car while turning and once a big rig almost hit me in the side as the car stalled mid-intersection of a six lane highway. The car is still under Chrysler's warranty, and as noted, the dealer has tried to fix the problem, but has failed time after time. The problem has occurred dozens of times but the latest time was today, at which point I decided to submit this complaint. Although I can't duplicate the problem on demand, there are 3locations where it most often occurs, and it most often occurs in the morning. The first location is about 2.5 miles from my house, and the other two are 5 miles each from my house. Two of the three locations are at intersections with red lights, while the third is simply the location of where I work where it has stalled multiple times while just turning into the driveway. It also has stalled several times while coming home or just driving around or on vacation. Dealer has replaced fuel pump relay, wiring, and some emission control parts.
My Jeep all of a sudden stalled right before a sharp corner causing panic and loss of control of the vehicle. My family is scarred and my wife does not trust driving the vehicle especially after not even a week later we received a recall letter stating vehicle can stall but there's no solution!!!! when the Jeep stalled I drove into a ditch unable to over power the all of a sudden tight steering and now I have suspension problems!
The contact owns a 2012 Jeep Grand Cherokee. While driving 35 mph, the engine stalled and all the indicators on the instrument panel illuminated. The contact was able to restart the vehicle and drive home. The contact received a recall notification for NHTSA campaign number: 19V813000 (fuel pump). The contact spoke with an unknown dealer and was informed to wait on the recall. The manufacturer was contacted and stated that the part was not available for the repair and advised the contact that they may need to replace the fuel pump; however, it may not correct the failure. The vehicle was not repaired. The failure mileage was not available. VIN tool confirms parts not available. (recall related incident)
The contact owns a 2012 Jeep Grand Cherokee. While driving various speeds, the vehicle randomly shut off. After restarting the engine, the vehicle operated normally. The vehicle was taken to bz motors (6801 West branch hwy, lewisburg, pa) where it was diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 100,000.
Vehicle stalls while running at various speeds and at times will not start. The transmission periodically misses and makes hard knocking sound. Started doing this 2017
Vehicle stalls without warning. Vehicle is in motion, slowing to turn. Usually on a right turn near beginning of turn. Power assist steering and braking disabled. Has happened approximately 10-12 times since purchased in February 2019. Reported to dealership on March 5, 2019, at which time we were told it was a previous recall and they would order parts to redo recall. Informed today that a new recall was issued, but no solution is ready. Reporting for NHTSA records.
Email 2 of 2 here are my proposed solutions: #1 corporate pays the dealership to fix the recall problem with the fuel pump relay issue now with the current parts they have and then the dealer will fix it again when you get the correct recall parts in. You as Chrysler can sort it out with the dealer and I as the customer am not asked to pay for a recall. #2 if my car is not able to be repaired until the recall parts are available, then provide me with a loaner car until my car is repaired. I expect to be contacted by end of business day with your proposed resolution. [xxx] on Dec 4, 2019, at 10:48 am, us customer care wrote: [xxx]; here is your case [xxx]. thank you, fca customer service--doaa ref:_00dj01qsdf._5003zzc7yl:ref information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Buffalo, TX, USA