The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the check electrical system warning light illuminated; and engine started to make a high-pitched noise. The contact drove his vehicle to his residence and noticed a burning odor after exiting the vehicle. The contact had not taken the vehicle to a local dealer. The vehicle was taken to an independent mechanic who diagnosed that the alternator needed to be replaced and the battery needed to be recharged due to the faulty alternator. The vehicle was not repaired. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

- Murfreesboro, TN, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 20 mph, the vehicle stalled with the battery warning light illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic and was informed that the alternator needed to be replaced. The vehicle was repaired by an unknown dealer however, the failure recurred. The contact called david Chrysler Dodge Jeep Ram located at 1801 us-202, glen mills, pa 19342, (610) 358-5300, and the dealer was made aware of the failure. The vehicle had not been diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 17V435000 (electrical system) however, the VIN was not included. The manufacturer had been informed of failure. The failure mileage was 78,000.

- Aston, PA, USA

The contact owned a 2012 Jeep Grand Cherokee. While driving at a low speed, the vehicle lost brake functionality. The failure occurred without warning. The vehicle was taken to huntington Jeep Chrysler Dodge Ram (12220 E jericho turnpike, huntington, NY) and repaired per NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The vehicle was repaired, but the failure recurred. The vehicle was then taken to an independent mechanic where it was diagnosed that the brake booster was defective and the brake assist assembly would need to be replaced. The vehicle was not repaired. The contact also received notification of NHTSA campaign number: 14V634000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was approximately 125,000. The VIN was not available. Updated 9/25/18

- Melville, NY, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 60 mph approaching an intersection, the vehicle stalled. The contact stated that all the warning indicators illuminated. The contact stated that the vehicle was able to restart after several attempts, but the failure persisted. The vehicle was towed to Suburban Chrysler Dodge Jeep Ram of garden city (32850 Ford rd, garden city, mi 48135) where it was diagnosed that the alternator failed and needed replacement. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 160,000.

- Waterford, MI, USA

The contact owns a 2012 Jeep Grand Cherokee. When the vehicle was started, the contact heard a whining noise and smelled a burning odor. The vehicle was taken to an independent mechanic who diagnosed that the alternator, thermostat, and battery failed and needed to be replaced. The vehicle was not repaired. The local dealer (ganley Chrysler of Aurora 161 w. garfield road, Aurora, oh 44202) stated that the VIN was not included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was notified and confirmed that the VIN was excluded from the recall. The failure mileage was approximately 102,000....updated 10/23/17 updated 11/20/2017

- Northfield, OH, USA

The contact owns a 2012 Jeep Grand Cherokee. After being driven and then parked, the battery and check engine warning indicators illuminated. The contact immediately turned the engine off and a strong burning odor was present. The contact opened the hood and noticed smoke emerging from the alternator. The vehicle was towed to the contact's residence. An independent mechanic (evelio auto electric and fuel injection in vega baja, puerto rico) diagnosed that the alternator failed and needed to be replaced along with the battery. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 17V435000 (electrical system). The vehicle was not repaired. The vehicle was not diagnosed by the manufacturer's mechanic. The approximate failure mileage was 71,000.

- Vega Baja, PR, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact had just parked the vehicle at home when she observed an abnormal burning odor without warning. The contact observed smoke coming from the engine. The contact opened the hood and observed that the alternator was smoking and black. The dealer (dutch miller Dodge, 339 maccorkle ave, sw, South charleston, wv, 25303) was contacted at 304-343-7700 and stated that there was no recall information. The dealer also stated that the contact could schedule an appointment and referred her to the manufacturer. The manufacturer was made aware of the failure and stated that due to her 180 amp alternator, the vehicle was not included in the recall. The contact stated that the recall states that 180 amps were included. The manufacturer stated that they would escalate the case and have a case manager call her back. The manufacturer did not provide a case number. The vehicle was not included in NHTSA campaign number: 17V435000 (electrical system). The failure mileage was 106,400.

- Sissonville, WV, USA

The contact owns a 2012 Jeep Grand Cherokee. While the vehicle was stationary, the alternator malfunctioned without warning. The contact stated that smoke emitted from under the hood of the vehicle that originated from the alternator. The vehicle was not diagnosed or repaired. Stanley wood in batesville, Arkansas was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 79,738.

- Charlotte, AR, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle stalled and white smoke appeared. The failure occurred without warning. The vehicle was taken to a dealer where it was diagnosed that the alternator was defective and needed to be replaced. The manufacturer was notified of the failure. The contact was made aware of NHTSA campaign number: 14V634000 (electrical system). The vehicle was not included in the recall due to the alternator being an 180 amp. The contact was also informed that fca would not expand the recall on the vehicle until forced by NHTSA. The failure mileage was approximately 74,000.

- Raleigh, NC, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 45 mph, the vehicle made an unusual noise. The vehicle was pulled over to the side of the road and the contact noticed smoke coming from the alternator. The vehicle was towed to an independent mechanic who diagnosed that the alternator failed. The contact was informed of a recall; however, the dealer stated that there was no recall. The manufacturer was made aware of the failure and stated that there was a recall. The failure was not repaired. The recall details were unknown. The failure mileage was approximately 127,000.

- River Ridge, LA, USA

The contact owns a 2012 Jeep Grand Cherokee. After the vehicle was operated, various warning indicators illuminated and there was an abnormal burning odor. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator damaged the electrical system. The vehicle was taken to the dealer where it was confirmed that the alternator was defective and needed to be replaced. The manufacturer was notified of the failure. The contact was informed that the alternator was 180 amps. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The VIN was not provided. The failure mileage was approximately 57,000.

- Winchester, MA, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 45 mph, the driver heard a whining noise under the hood and the battery indicator illuminated. The contact stated that there was a burning odor inside the vehicle. The vehicle was driven to the contact's residence. The dealer diagnosed that the alternator needed to be replaced. The contact was informed that the vehicle was not covered by a recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 43,000.

- Ashburn, VA, USA

Alternator gone with low mileage 3.6 engine 160 amp alternator. Manufacture said they had a re-call P60 but my body style and VIN. # didn't match. Same eng. And alternator on the Grand Cherokee that were recalled makes no sense what that alternator is on. A bad alternator is bad alternator. Vehicle was in motion when a wining noise and battery light came on, smelt hot.

- Corinna, ME, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the alternator failed. A local mechanic confirmed the failure. The manufacturer was not notified. The contact was informed that the vehicle was not included in NHTSA campaign number: 14V634000 (electrical system). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 67,000.

- Kingston, PA, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 35 mph, the electronic throttle control indicator illuminated and the vehicle stalled. The vehicle was towed to the dealer where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was repaired. The contact had not driven the vehicle since the repair. The failure mileage was 50,000.

- Penn Hills, PA, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 5 mph, the engine failed without warning and would not restart. The vehicle was towed to a mechanic who diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

- Dallas, TX, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving at various speeds, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was determined that the alternator caused the computer system to fail and needed to be replaced. The vehicle was repaired. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was made aware of the failure. The approximate failure mileage was 54,000...updated 08/23/16 the consumer requested to be reimbursed for the recall repair.

- Melville, NY, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 65 mph, the alternator warning light illuminated, the power to the vehicle depleted, and a burning odor emitted from the front of the vehicle. The contact parked the vehicle and observed smoke connected to the alternator and heard a sizzling sound from inside the alternator. The vehicle was taken to an independent mechanic who diagnosed that the alternator failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

- Toledo, OH, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 35 mph, the contact heard a whining noise coming from the engine and a burning odor entered the vehicle. The contact parked the vehicle and noticed smoke emitting from the alternator. In addition, the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that the alternator failed and destroyed the battery. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

- Littleton, CO, USA

The contact owns a 2012 Jeep Grand Cherokee. After starting the engine, smoke appeared under the hood. In addition, a burning odor and a whining noise were present coming from the engine. The vehicle was shut off and towed to the dealer where it was diagnosed that the alternator was faulty. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 40,200.

- Cold Spring, KY, USA