CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
0 / 13
Injuries / Deaths:
0 / 0
Average Mileage:
74,847 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulics); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure with the brakes and the alternator. The failure mileage was unknown.
The contact owns a 2012 Jeep Grand Cherokee. While driving 30 mph, the vehicle stalled. There were several warning lights illuminated that dimmed right before the vehicle stalled. The vehicle was towed to a dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired because the part for the repair was on back order. The manufacturer was not made aware of the failure. The failure mileage was 45,000.
The contact owns a 2012 Jeep Grand Cherokee. While driving 20 mph, the vehicle began to make an abnormal noise and the battery light illuminated on the instrument panel. The contact pulled the vehicle over and smoke billowed from under the hood. In addition, the electrical functions failed. The contact was an independent mechanic who diagnosed that the alternator failed and needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 57,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving 20 mph, the contact heard an abnormal noise from the front passenger's side of the vehicle. In addition, the contact noticed a burning odor coming from the air vents. The vehicle was taken to the dealer where the technician stated that the alternator needed to be replaced. The vehicle was not repaired. The failure recurred on numerous occasions. The contact had also stated that the vehicle was included in NHTSA campaign number: 14V634000 (electrical system) however, the parts needed to complete the repair were not available. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.
- Farmingdale, NY, USA
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- Charleston, WV, USA