The car started out with intermittant locking and unlocking of doors, horn honking and side window unresponsiveness. It has graduated to daily intermittant ignition issues while stationary and stalling issues while stationary and in motion. I have been notified that it is a common problem with this make model and year with a bad tipm. I have also been norified that the recall has been denied and that the NHTSA doesnt think its dangerous for cars to randomly cut off and for airbags to randomly go off or not go off when needed. This isnt a common "wear and tear" issue and is dangerous, so I am disapointed in your findings.

- Kennesaw, GA, USA

Complete electrical power failure while driving on the highway 70 mph..no PCM as per the mechanic fried. Battery and PCM needed to be replaced. The alternator, as per recall replaced.but stated PCM and battery were unrelated. Cost to replace PCM 912 dollars, new battery 300 dollars. Not including costs for towing. Very dangerous situation not having power in the middle of a busy interstate 476.

- Berwick, PA, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. When the vehicle was placed in drive, the vehicle would suddenly stall without warning. The contact would have to place the vehicle in park or neutral to restart the vehicle. The contact called stateline Chrysler Jeep Dodge Ram (800 gold hill road, fort mill, SC 29708; 877-679-4176 or 855-900-4558) who stated that they had the proper parts to repair the vehicle, but would need to be reimbursed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the recall remedy may be available in the first quarter of 2018. The approximate failure mileage was 50,000. VIN tool confirms parts not available.

- Greenville, SC, USA

My 2012 Jeep Grand Cherokee stalls without warning for months now. Now it is starting to hard start or not start at all and continues to stall when I am driving. I have been to the dealership 10+ times and they have found "nothing wrong" but have attempted to fix other problems that I have had to pay for that have still not fixed the problem. It has not been able to be recreated even though they have kept it for a week multiple times and put hundreds of additional miles on it. This is a serious accident and health issue when I am driving on the street or highway from 25/35+ mph and all of a sudden it just stalls and there is not power stearing or control at all. It also "jerks" sometimes when I push on the gas when accelerating. There has been a recall regarding some 2012 Jeep Grand Cherokee but they say not mine. If I have continuously have this issue, why is mine not recalled as well"?" I do understand that vehicle recalls are VIN specific although the manufacturer could have placed a defect part into mine also. I have asked for a monitor to be placed on my vehicle to "get the codes if possible when it stalls" but have been told "no" 2+ times from the dealer. I do not have another vehicle to use when ever I need and have had to wait up to 2 weeks to get it to the dealer due to dealer rental availability.

- Harrisburg, PA, USA

Alternator / electrical issues- November 4, 2016 my wife was taking our son to school when she began getting a burning smell from under the hood. After dropping off my son, she pulled over and noticed smoke coming from under the hood. She cut the car off, initially thinking it just overheated. We left the car in the school parking lot overnight hoping it would start up the next day. I tried to start the car, but it wouldn't start and the key got stuck in the ignition. After having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall. This is my second time submitting this complaint with no response from your organization.

- Lancaster, SC, USA

While driving maybe 30mph, I attempted to make a left turn when my Jeep immediately went dead (no lights sound or anything else) and the steering wheel locked up. I was able to move the steering wheel just enough to coast to the side of the road but couldn't straighten it due to the steering wheel not turning and car completely dying. I attended to jump it, but it wouldn't start even after being connected for 20+ minutes. When taken off the jumper cables, it would immediately die again. During this time, the windshield wipers would start without moving without me touching them. I had to have it towed to my house and the tow truck was also unable to start it or put it in neutral to get it on the truck. After a couple hours, I was able to jump start it with my portable jumper but it died completely after it was sitting for a couple minutes. Now being told it's electrical problems that caused this. I noticed another recall with similar problems but apparently mine has yet to be included in this recall of the alternator/electrical

- Oak Hill, WV, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 25 mph, the air conditioning started to fade, the radio stopped operating, and the vehicle stalled. The police arrived and attempted to jumpstart the vehicle as smoke emerged from the engine compartment. The fire department arrived and extinguished the fire. The vehicle was towed to baxter Dodge/Jeep/Chrysler of Lincoln Nebraska where it was diagnosed that the alternator was damaged, which caused the battery to also damage the electrical harness. The contact also stated that a recall notification was received on 09/07/17 for NHTSA campaign number: 17V435000 (electrical system). The vehicle was repaired per the recall. The manufacturer was notified of the failure and provided case number: 32376399. The approximate failure mileage was 130,000.

- Kearney, NE, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 30 mph, several warning indicators illuminated on the instrument panel, including the engine and check battery indicators. The contact was able to exit traffic and drove onto a side road where the engine immediately stalled. The vehicle was towed to an unknown dealer where it was diagnosed that the alternator failed. The dealer advised that they would replace the alternator temporarily with the same alternator until the permanent remedy became available in January of 2018. The manufacturer refused to assist with the temporary alternator replacement. The vehicle was not repaired. NHTSA campaign number: 7V435000 (electrical system) was referenced. The approximate failure mileage was 130,000. VIN tool confirms parts not available.

- Stanfield, NC, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 17V435000 (electrical system) exceeded a reasonable amount of time for repair. The contact received the recall notice in August of 2017. The dealer (milford auto group-Jeep Chrysler Dodge Ram, 1470 boston post rd, milford, ct, 06460) stated that the parts were unavailable for the repair and would be available in January of 2018. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Stratford, CT, USA

The contact's wife owns a 2012 Jeep Grand Cherokee. While the contact's wife was driving, the battery indicator illuminated. Suddenly, the contact noticed smoke under the hood. Upon further inspection, the contact noticed smoke coming from the battery and then it burst into flames. The contact disconnected the battery and the fire went out. There were no injuries. A fire report was not filed. The vehicle was towed to an unknown local dealer where it was diagnosed that the alternator and battery needed to be repaired. The vehicle was not repaired. The vehicle was currently at the dealer. The contact received notification of NHTSA campaign number: 17V435000 (electrical system) in the mail. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 70,000. The consumer requested to have the vehicle repaired and to be reimbursed for the cost of car rental expenses. Updated 10/24/2017

- Jacksonville, FL, USA

I have a safety recall on my vehicle, regarding the wiring on the vanity lamp on visor. I contacted the dealer that I purchased it from and scheduled the 'warranty recall' appt to repair. When I arrived, they had me to leave the vehicle with them. I returned later that day to pick it up and was informed they didn't have part. I asked if they would contact me when they get it and they never did. It's been 4 months now. What do I do?

- Jonesboro, AR, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 50 mph, the vehicle stalled without warning and smoke appeared under the hood. The vehicle was taken to Dodge Chrysler Jeep Ram city (4395 route 130S, burlington, NJ 08016), but no codes could be generated. The vehicle was not repaired. The vehicle was taken back to the dealer where it was diagnosed that the battery, alternator, and power control module needed to be replaced. The alternator was repaired, but the failure recurred. The manufacturer was notified and did not assist. The failure mileage was 65,000.

- Edgewater Park, NJ, USA

Established complaint # 11011843. The reimbursement department refuses to cooperate with my valid complaint. Alternator diode thermal fatigue. Safety recall T36

- Woburn, MA, USA

8/18/17 I was provided with recall notices during my annual inspection. I purchased this vehicle used and this was the 1st inspection I had to do & 1st I was notified of recalls. 9/5/17 started Jeep and began to leave driveway, it made funny noise, I shut it off and turned it back on and battery light came on. I parked it back in it's spot and shut it off. Smoke came from hood. I opened hood and watched alternator emit smoke for approximately 10 min before shutting hood. 9/5 called midstate chryslter in berlin, vt. They confirmed alternator is recall item T36 but Chrysler hasn't authorized fix. Called 1-800-853-1403 fca recall assistance center and spoke w/ shea who confirmed this and said I had to open a "case" and could expect a call within 24-hours. Requested rental call but was told had to wait for call back. Was told not to touch Jeep until inspection done. 9/7 called fca recall, spoke w/ renee who confirmed case #32345945 but said to give it more time for a call back from a specialist. Again requested rental but was told to wait for call. 9/8 called fca recall, spoke w/ jordan who said case wasn't opened properly, he fixed and give it 2-3 days for call back. Again, waiting for answer on rental car. 9/11 called fca recall, pam, still need to wait, again requested rental car. 9/12 james from "3rd party" called indicating I'll be getting a call from an inspector to come inspect the Jeep. Request rental but he is 3rd party and couldn't help. 9/12 called fca recall, james, patricia & katrina, to request rental, said to expect a call in 2-3 days! 9/12 received call from mike, 3rd party, who will have my car towed to dealership for inspection by him on 9/18 and then back home, it can not stay at dealership, must be towed back and he submits report to Jeep. Still without transportation & do not want my car towed several times unnecessarily, just want it fixed!

- Waterbury, VT, USA

While on a nearby highway the vehicle stalled out on me. I was able to get into shoulder and after, immediately after stalling out I attempted to start the car right away, it took about 4 attempts for vehicle to start up again. Took vehicle to the dealership they first diagnosed it being an issue with the key fob battery after being replaced the vehicle ran for about a week then the original problem reoccurred. This time in town in the middle of an intersection. Vehicle was not able to start and had to get vehicle towed. After taking it bake to the dealer they informed me that there was an issue with the primary and secondary fuel pumps.

- Hoboken, NJ, USA

Recall of "alternator diode thermal fatigue does not have available parts to correct. Since this condition causes unexpected vehicle stall causing risk of crash and/or overheating with smoke and/or fire." I cannot drive this vehicle in this condition nor can I risk having passengers with me, my elder parents, my grandchildren and/or myself. I should be supplied a rental vehicle and should not have to simply "wait" for a solution. If I am not going to be "safe" then they should buy it back from me. I purchased this vehicle new from Jeep.

- Oxford, MS, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). While driving, the engine stalled and lost power. The contact smelled a burning odor, but the location could not be determined. Also, the battery warning indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The contact called whitten brothers of richmond at (804) 378-0707 (10701 midlothian turnpike #100, richmond, va 23235) where it was confirmed that the parts were not available for the recall remedy. The dealer stated that the contact could pay a fee for the repairs, but reimbursement was not guaranteed. The manufacturer was not notified of the failure. The approximate failure mileage was 82,000. VIN tool confirms parts not available/parts distribution disconnect.

- Glen Allen, VA, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced a failure with the alternator while the vehicle was stationary. The contact smelled an electrical odor and noticed smoke coming from the engine compartment. The contact extinguished the fire. There were no injuries. The vehicle was towed to an independent mechanic. The manufacturer was made aware of the failure. The dealer was not contacted. The failure mileage was approximately 74,000. VIN tool confirms parts not available. Updated 10/25/17 updated 10/26/2017

- Ossining, NY, USA

While driving the the interstate my battery light went on a few minutes later an image of a lightning bolt hit the battery and I lost complete power. Took it to the Jeep dealership took over a week to tell me its the PCM and that it had nothing to do with the alternator. Today I can pick up the car. They dated that I can pick up the car and then they told me my battery is very very week. They also assured me that one things has nothing to do with the other which is total bull, .

- Berwick, PA, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. While driving, the contact heard an abnormal noise under the hood. After the gear shifter was placed in park, the contact smelled a burning odor throughout the vehicle. The next day, while attempting to start the vehicle, it failed to start and the battery indicator illuminated. The vehicle was towed to bertera Chrysler Jeep Dodge Ram (539 riverdale St, West springfield, MA 01089 (413) 734-4980) where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The manufacturer stated that the contact could pay for the repairs and then be reimbursed. The approximate failure mileage was 88,000. Parts distribution disconnect.

- West Springfield, MA, USA