On October 22, 2017 my car started to heat up and turn off on me. When I had it towed to the dealer they advised me that my alternator went bad as a result of a recall that the alternator had. The dealer told me that the recall part was not available and I would have to pay out of pocket for it and then get reimbursed. While the alternator got repaired the dealer contacted me letting me know that as a result of the alternator getting messed up it affected the powertrain control module. I contacted the fca and told them the issue and they reassured me that if the powertain module was affected as a result of the alternator that that would also be reimbursed. The customer sales rep also confirmed this to the service advisor of the dealership. Now three months later I get a phone call that they will not be able to reimburse me for powertrain module because they have yet to receive the alternator piece and haven't looked into what the alternator could affect. How does one rep confirm that it is going to be covered and another rep turn around and deny my claim. Had my alternator never blew my powertrain would have still worked properly. Now how do I go about getting my money back.

- Hialeah, FL, USA

Chrysler is not providing the parts in a timely manner to my local dealership for recall 15V-879

- Somerville, MA, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 17V435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called crossmotor Chrysler Jeep at 502-459-9900 and was informed that parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Crestwood, KY, USA

This vehicle is subject to a recall. It has been open for months. I have called the dealership to try and get the car fixed as it is a safety issue. They say that a replacement alternator is not available. I bought this car for my kids to drive and the fact that it could die during operation and has been recalled but can't be fixed is disconcerting. What are you doing to make Jeep honor the recall and make the repairs?

- Austin, TX, USA

Jeep recall. I was notified of a recall of the alternator in August of 2017. Since then the dealers have refused to replace it because replacement parts were not available. The recall stated that a total power failure could result in serious injury. I drive high speed freeways and interstate highways frequently and am very concerned for my family, grandchildren, and myself. Please help.

- Ladera Ranch, CA, USA

The contact owns a 2012 Jeep Grand Cherokee. While parking the vehicle at home, smoke was seen coming from the front of the vehicle and a burning odor was detected. The contact stated that the check battery warning indicator illuminated. There was no fire. The vehicle was taken to milton ruben superstore (3512 Washington rd, augusta, ga 30907, (888) 516-3797) where it was diagnosed that the alternator and battery failed. The alternator, battery, and cpm were replaced. Two weeks prior to the failure, the battery was replaced. The manufacturer was made aware of the failure and offered no further assistance. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts were not available for the recall repair. The manufacturer stated that owners would receive a second notice in 2018 when final remedy parts become available. The contact did not feel safe driving the vehicle. The failure mileage was approximately 87,000.

- Evans, GA, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 5 mph, the vehicle stalled without warning. The vehicle was towed to leith Chrysler Jeep in raleigh, North Carolina where it was diagnosed that the alternator failed. The alternator was replaced. On another occasion, the vehicle would not start while stationary. The vehicle was towed to the dealer again where it was diagnosed that the alternator failed again. In addition, the brake booster and master cylinder were leaking brake fluid. The vehicle was included in NHTSA campaign number: 17V572000 (service brakes, hydraulic), but the dealer stated that the master cylinder failure was not covered under the recall. The manufacturer was made aware of the failures and stated that the contact would have to pay for the master cylinder to be replaced. The failure mileage was approximately 75,000.

- Raleigh, NC, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 25 mph, the vehicle stopped operating without warning. A burning odor and smoke emitted from the engine. There were no warning indicators illuminated. The battery was drained completely and the vehicle could not be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and drained the battery. The vehicle was repaired by the independent mechanic. The manufacturer and a local dealer were not contacted. The vehicle was included in NHTSA campaign number: 17V435000 (electrical system). The failure mileage was 15,000.

- San Jose, CA, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving 15 mph, the vehicle lost all power and stalled without warning twice. There were no warning indicators illuminated. The vehicle was taken to an independent repair shop, but was not diagnosed or repaired. Victorville motors (14617 civic dr, victorville, ca 92394 (760) 733-8484) stated that there were no open recalls on the vehicle. The manufacturer was not contacted. The contact referenced NHTSA campaign number: 17V435000 (electrical system), but the VIN was excluded. The failure mileage was 40,000.

- Lancaster, GA, USA

Occasionally when trying to start, the engine cranks but does not turn over. On 2nd or 3rd attempt it starts. Concerned that this is related to fuel pump relay for which some vehicles have been recalled

- Orleans, MA, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rockwall Chrysler Jeep Dodge Ram of rockwall Texas (970 East interstate 30, 75087) was made aware of the recall and stated that the parts were unavailable. In addition, greenville Chrysler Jeep Dodge Ram of greenville, Texas (5401 interstate 30 frontage road, 75402) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sachse, TX, USA

Bad integrated power module

- Moorhead, MN, USA

The contact owns a 2012 Jeep Grand Cherokee. The vehicle was included in NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The interim notice indicated that the remedy and parts were not available. The contact was unable to schedule an appointment with a dealer for over five months. The dealer was not contacted because the interim recall notice stated that the remedy and parts were unavailable. The vehicle was driven to the contact's residence, parked it in the garage, and exited the vehicle. When the contact came back to the vehicle, a fire started under the hood, causing smoke to emit into the garage. The vehicle was driven out of the garage, parked in the driveway, and the flames were extinguished under the hood. The manufacturer was notified of the failure and provided a case number. The manufacturer indicated that an inspector would be sent to investigate the cause of the fire. The failure mileage was not available. VIN tool confirms parts not available. Parts distribution disconnect.

- Sanford, FL, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (team Dodge Chrysler Jeep of huntsville, 130 I-45, huntsville, tx 77340) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 877-426-5337 and stated that they were not able to confirm when the parts were to become available. A case number was not provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Spring, TX, USA

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (priority Chrysler Dodge Jeep Ram of salisbury, 158 elm St, salisbury, MA 01952) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available and parts distribution disconnect.

- Salisbury, MA, USA

Saturday while it was raining we were driving on the highway and all of a sudden our vehicle shut off, the breaks locked up. We were unable to put our hazards on and barely made it to the side of the shoulder, during this other cars were honking at us. We found out that our vehicle has a recall T36, while this isnt the only issue but there is no fix at this time till late February of 2018. The only repair that the dealership can do is put another faulty alternator our Jeep. This is not the first time this happen. In 2015, this same exact thing happen except we were on a side street. At that time the recall was not known. So if replaced this would be the 3rd alternator put in our Jeep. I do not feel safe driving it, and feel that Chrysler should replace our vehicle if the part is not yet created. They would like to repair the vehicle by putting in a faulty alternator, which could possibly result in another issue. While I do not feel safe in the car, I do not feel safe driving it on the highway, luckily the car around me were aware of the surrounds because we could have cause a crash easily since the hazards didn't work.

- Overland Park, KS, USA

I own a 2012 Jeep Grand Cherokee VIN: [xxx] for the past several months since purchase, the Jeep has had issues starting and has stalled while driving at high rates of speed. This vehicle is not safe to currently drive and I am getting nowhere with the dealership (performance Jeep: Delaware, Ohio https://www.mopar.com/en-us/my-vehicle/recalls/search.html when clicking on this link and entering the VIN below it shows the recalls completed for our Jeep. The 2nd.pdf attachment (attached) shows the tipm recall was completed on 2/24/15. Our car is continuing to stall. ?the totally integrated power module (tipm) on your vehicle contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. What your dealer will do... fca will repair your vehicle free of charge. Your dealer will install an external fuel pump relay." Carfax attached. First, a Chrysler dealer tried reprogramming the computer module and then had to replace it in 2013. Prior to the February 2015 recall. (I assume what they identify as the engine/powertrain computer/module is the tipm module "I.e., the totally integrated power module.) issue 1 in August 2015, they replaced the fuel pump relay (I.e., the recall work). 2nd issue then, in April 2016, they tried to reprogram the engine powertrain computer module again, and again failed and had to replace it. Third issue we are now having issues with the vehicle: Fourth issue, still not fixed after taking it to performance Jeep on 3 occasions. There has been a class action law suit with a settlement. As I understand those terms, they include an extended warranty on fuel pump repairs for up to 7 years/70,000 miles. We are well under the 7 years/70,000 miles. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Newark, OH, USA

The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 20 mph, the battery indicator suddenly illuminated and a whining noise was heard coming from the engine area. Also, a burning electrical odor and smoke were present under the hood. The vehicle was driven to an independent mechanic who diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The local dealer (brown Jeep in patchogue, NY) and the manufacturer were notified in reference to the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number 14V634000 (electrical system) although the failure was identical. The failure mileage was 103,000.

- East Islip, NY, USA

Every single one of the warning indicators mounted in the dash are going off alternately in rotation, front collision and blind spot warning no longer work either. My vehicle is subject to the following recall, the Jeep, four months after the recall was an ounce, still hasn't supplied the needed replacement alternators specified in the recall: Manufacturer recall numbert36 NHTSA recall number17V-435 recall statusrecall incomplete, remedy not yet available

- Schaumburg, IL, USA

Car started smoking, lights began flashing, wipers turned on lost all starring and car than died.

- Lincoln, RI, USA