CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
4 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
52,105 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 40 mph, an unusual noise emitted outside of the vehicle and the transmission slipped gears. The vehicle was maneuvered to the side of the road. After the gear was shifted into neutral then drive, the vehicle resumed normally. The failure recurred sporadically. The vehicle was taken to an authorized dealer who was unable to locate the problem. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000. Updated 05/28/14 MA updated 06/02/2014
This Jeep has remote key-less entry/engine start. The engine cannot be turned off unless the gear shift is in park. If the throttle stays open causing unintended acceleration, one cannot turn the engine off. This could result in one or more deaths and/or serious injury! if one had an accident causing the engine to rev up due to a jammed gas pedal, how do one turn it off" Chrysler customer service was contacted about this issue and their response was "the characteristic you describe, however, is a function of your vehicle's design and there is nothing that can be done to ?fix" the condition." Reference number: Email case number: Supplied upon request. In other words they don't care about this safety issue! I have another car that can have the engine turned off, but it is a standard transmission. Madza's can be turned off while in drive with automatic transmissions. This Jeep was purchased in the usa.
The contact owns a 2012 Jeep Cherokee rubicon. The contact received notification of NHTSA campaign id 13V234000 (power train, steering) but was unable to have the vehicle serviced under the recall because the remedy part was unavailable. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2012 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering) but was unable to have the vehicle serviced because the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact stated that the manufacturer informed him that they were only producing one part per month. The contact had not experienced a failure....updated 03-12-14
TL-the contact owns a 2012 Jeep Wrangler. The contact stated that NHTSA campaign number 13V234000 (power train steering) had exceeded a reasonable time for repair. The dealer advised that the manufacturer only provided one replacement part every fourteen days and the contact had to be placed on a waiting list. The manufacturer verified that the dalership was only provided one replacement part every fourteen days. The vehicle was not repaired. The approximate failure and current mileage was 16,500.
- Winchester, VA, USA
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Problem developed just after 10,000 miles with mild vibration on acceleration. Problem persisted and got worse. I had vehicle checked by dealer and head mechanic at 15,000 when in for oil change. Definitely was a problem, took a day to diagnose with help from Jeep. /Chrysler said it was failure of the transfer case/drivetrain control module. It took from June 25 until August 19 to obtain new module. During that time vehicle vibration worsened further requiring backing off on acceleration and then continuing acceleration to get up to highway speed. Very much like riding on a bad washboard road plus noise coming from under front and then additional noise from rear. When going up moderate inclines back end began strongly vibrating to the point where it felt back end was going to start hopping plus a clunk noise. Backing down acceleration and then reaccelerating would lessen problem but still made vibration. Final cause after repair: Cause listed as broken propeller shaft with universal joints, replaced transfer case to rear axle; replace rear prop shaft due to carrier bearing failure causing vibration; replace final drive control module per diagnosis for shuttering in driveline. Vehicle has 17,578 miles at repair completion. Problem appears fixed in the first 500 miles I have driven since repair.
My issue with the Jeep is that I believe it has an design and engineering flaw. This vehicle has an automatic transmission. When the shift lever is in drive the lever if bumped accidentally to the left it will down shift. This has happened to me on several occasions. I was traveling in excess of 65 mph's the first time it happened and didn't realize what had caused the downshift. This is very hard on the transmission and engine not to say a major safety issue. I'm left handed and drive such, many times I have caught the right sleeve of my shirt on the shift lever and have caused the transmission to downshift. I believe there should be a lever or button that should be depressed to allow the downshift to occur. Please address this issue. Thank you!
In either the 5th or 6th gear, the transmission/drive train shutters when ascending a modest grade at a steady speed between 50 and 65 mph. Initially there was a power loss and the transmission seemed to go into neutral momentarily. Chrysler replaced the oxygen sensor, torque converter and several fluids and filters. This has helped, but the shuttering remains. Chrysler maintains the condition is normal, and, if the shuttering is bothersome, the car should be put in the "tow/haul" mode even if nothing is being towed and only the driver is in the car. (at the Jeep forum and other venues on the internet, others report virtually identical problems on Jeep with the V-8 engine.)
I bought my band new 2012 Jeep Grand Cherokee overland 7 months ago - brand new from the Chrysler Jeep dealership and about a month after I bought it I started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. This time I was not able to drive to the dealership - I had to tow it in because it was not drivable. I have taken it to the dealer ship 3 times for them to check on these things & everytime I take it in they tell me they are "unable to recreate the problems" & cannot help me. I have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, I go to voicemail, or no one is available. They called me today, after having it for 4 days, and told me the check engine light was for a "evap perg system" so they replaced a hose & updated my power control module as a precaution. When I asked them how this had anything to do with my engine problems he could not explain it. When I asked him why my engine has problems he could not explain it. No one there wants to help me - what I feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. I have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me I am imagining things and I should stop complaining and be thankful that I have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that I am a liar and I am making up stories so the situation looks worse then it actually is.
I started the engine of my 2012 Jeep and as soon I began traveling with the Jeep fluids poured from the middle of the engine. I did not notice this until I stopped the vehicle after driving 10 minutes. The computer did not show any signs of an error or engine trouble. When I stopped the vehicle and looked under the front of the car I saw a steady stream of orange liquid pouring from the middle of the engine. This fluid was engine coolant. I immediately had the vehicle towed to a local Chrysler service station. My Jeep has been with the service department for over two weeks now. The Jeep cannot be fixed due the fact that Chrysler has no spare parts.
The contact owns a 2012 Jeep Cherokee. While driving approximately 25 mph, the vehicle began to decelerate and would not exceed 30 mph. The contact stopped the vehicle on the shoulder of the road. After restarting, the vehicle was able to accelerate normally. The vehicle was taken to the dealer for diagnostics and the technician updated the computer. The failure continued after the repair. The vehicle was not further repaired. The VIN was not available. The approximate failure mileage was 2,200.
Preparing to back from my garage, I stepped on the brake and placed the selector in reverse. Despite my holding firmly on the brake, the Jeep Grand Cherokee moved backwards as if sliding on ice. It collided, at a slow speed, with a car parked opposite on the driveway. While continuing to apply the brake, I moved the selector into drive in order to pull forward away from the other vehicle. The Jeep lunged forward with the front tires remaining stationary and sliding along the ground. The vehicle crashed into the stone column between the two garage doors. The car was damaged to the extent of at least $5,700. There was damage to the building and to one of the garage doors. I am fearful of driving the Jeep Grand Cherokee even after repairs are completed. If I had been in a parking lot or at a stop light there could have been severe damage or injury from this incident.
A D V E R T I S E M E N T S
- Wauconda, IL, USA