CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
19 / 2
Injuries / Deaths:
10 / 0
Average Mileage:
25,474 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Cherokee. While driving down an incline at 15 mph, the brakes failed. The vehicle was taken to a dealer where it was diagnosed that the brake booster failed and needed to be replaced. A year prior to the failure, the vehicle was repaired under NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000. Updated 02/18/16 updated 02/22/16.
The contact owned a 2012 Jeep Grand Cherokee. While driving down a steep hill, the brake pedal was depressed but failed to stop the vehicle. The contact crashed into a tree. A police report was filed. The driver sustained five fractured ribs as well as a fractured right ankle. The passenger sustained a concussion. Medical attention was received. The vehicle was destroyed. The failure mileage was approximately 40,000. Updated 11/06/15 updated 2/2/2016
On 9/5/15, I applied my brakes as I was approaching a red light at approximately 40 mph. Initially I felt the brakes grab but then the brakes gave out causing me to swerve to avoid a car in front of me and then using the other lane of traffic to finally get the vehicle to stop in the middle of the intersection by applying my emergency brake. Obviously, quite a harrowing situation for myself in addition to the other vehicles in my path on both sides of the road. Luckily there was no accident and even more important, no injuries. Westbury Jeep in NY (where I service my vehicle) told me that the cause was a bad brake booster. That triggered questions in my mind as in September of 2014 I had recall P14 serviced. It seems that a shield had been installed but that the booster itself had not been changed. Why wasnt the booster changed at that time? I now have my doubts that this was properly and adequately taken care of, putting my life and the life of others in danger. In researching this problem further, ive come across several other cases mirroring minequite alarming.
The dealer completed the brake booster inspection and I nserted a shield for the brake boosters recall in December of 14. After that date, the brakes were not stopping the vehicle during hard stops because proper brake pressure was not present. September 8 2015 the dealer replaced the brake booster because it was not operating correctly. The brake booster should have been replaced on the initial visit as I was driving around with brakes that were not operating correctly. Normal driving I could not notice the difference but emergency stops and stopping while towing was dangerous.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that when the brake pedal was depressed, the vehicle hesitated to respond and was difficult to stop. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes hydraulic),14V391000 (electrical system), and 15V115000 (electrical system); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to deliver the part to do the repair. The approximate failure mileage was 50,000.
- Grapevine, TX, USA
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The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign numbers: 15V115000 (electrical system), 14V634000 (electrical system), 14V391000 (electrical system), and 14V154000 (service brakes) were received in 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 40 mph and depressing the brake pedal, the brakes malfunctioned and the stopping distance increased. The dealer diagnosed that the brake booster was faulty. The brake booster was replaced and the failure was remedied. The contact indicated that the failure occurred after a remedy was previously performed involving the brake booster. While driving at various highway speeds, the vehicle would suddenly shut off. The vehicle was taken to the dealer who diagnosed that the tipm was faulty and would need to be replaced, but the parts were not available to repair the vehicle. The manufacturer was notified of the failures. The failure mileage was 47,000.
Day 1....car just stopped out of no where a picture of a battery showed up and the car just stopped and shut down on its own day 2....took car in to get a new battery because that was totally dead but on day 3...the battery did not fix the problem the car once again shut down on me and this time it was in the middle of the freeway I was stuck for a couple of hours cant even jump the car cuz it still wont start it so I had to get it towed off the freeway.. midday of day 3 discovered it was the alternator and finds out there were for 4 recalls on my car so I took it to the Jeep dealership. They stated they can only fix 3 out of 4 of the recall due to not having all the parts and informed me it will be done before the day is over. 4:30pm came around and I called to check in on the car to see if it was ready the worker stated yes come pick it up so I did and when I was almost home the same problem the car shut down on me so I called the dealership to take the car back in before it fully shut down altogether. Day 4....dealership called me about 11am and stated ok theres nothing wrong with it and I can go pick it up so I stated ok but about an hour later when I was about to be on my way the dealership stated wait do not come pick it up yet because there is something with the computer system of the car and that the steering power is not connecting to the alternator and is shutting the car down but the part to fix it wont be in til tommorrow. Day 5..still waiting for my car to be fixed..... please if there is anyway I can just simply swap this lemon with a different car that would be great I have a 4 year old and this is a safety hazard and according to one of the recall the car can crash without notice.... help me pleaseeeeeee...updated 08/06/15 updated 12/23/2015
We bought the 2012 Jeep Grand Cherokee from serra Chevrolet in madison Tennessee on 5 16 2015 we noticed on drive home brakes were making noise and brakes were all way to floor and spongy I called Chrysler and they said there was a recall on brake booster and fuel pump why did this dealer not check those recalls out this is a very unsafe vehicle to operate due to brakes not operating properly the dealership is setting them selves up for a law suit
I had just taken off from a traffic signal stop and the brakes failed. I was miraculously able to get over to the side of the road without hitting any other vehicles and bring the vehicle to a stop. I had my 2 week old infant in the back seat with me and this was an extremely traumatizing incident. Most infuriating on this incident was that I already took the vehicle in to get the brake recall repaired on 7/26/14 to courtesy Chrysler in grand rapids, mi 10 months ago!. at that time, the dealership stated they did not have the parts to correct the recall, but placed me on a waiting list and when the parts arrived, would call me to make the repairs. Still waiting for that call! had the recall fixed at the closest dealer to where the brakes went out in holland, mi.
The contact owned a 2012 Jeep Grand Cherokee. While driving approximately 30 mph, the brake pedal was depressed and failed to respond without warning. As a result, the contact crashed into another vehicle. The contact sustained a back injury that required medical attention. The driver of the other vehicle sustained unknown injuries that required medical attention. It was unknown if a police report was filed. The vehicle was destroyed. The contact received notification of NHTSA campaign number: 14V104000 (service brakes, hydraulic). The manufacturer was notified of the failure. The failure mileage was 600.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving at approximately 50 mph, the vehicle wobbled. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 86,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the engine would rev and the vehicle would independently decelerate. The failure occurred intermittently. The contact stated that NHTSA campaign numbers: 14V391000 (electrical system), 15V115000 (electrical system), and 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available for repair. The manufacturer was not made aware of the failure. The failure mileage was 12,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system), 14V154000 (service brakes, service brakes, hydraulic), and 14V391000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The issue described in NHTSA campaign number 14V104000 has been experienced on multiple occasions over the last 18 months. However, my VIN does not indicate that my vehicle is associated with this recall. I believe the investigation should be expanded to determine if a broader set of vehicles is subject to this safety issue.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified of the delay. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system) however, the parts needed to repair the vehicle were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the vehicle repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
As I was backing out of my driveway today my brakes failed, and when I say failed I mean I had no brakes at all. I cannot tell you how frightening this was. I managed to stop the car by shifting it back into park. I was able to do this because I was not going very fast. Since 2/12 (time of purchase) until 8/14 I have received 3 recalls (cylinder misfire, brake booster and sun visor wiring) on this brand new vehicle! I received the brake booster recall in the summer of 2014. It took a few months to get an appointment to have it fixed because of lack of parts in stock. I finally got an appointment on 10/8/14 at kelly Jeep, lynnfield, MA (place of purchase) to have both the brake booster and the sun visor wiring repaired. The cylinder misfire was repaired before this time and before I actually received the recall because of problems I was having with the engine. After the brakes failing me today, I am grateful that I was not on the street/highway, that none of my children were driving the car or I was not driving someone else's child in a carpool. This does not change the fact that if the brakes failed just a couple of minutes later I could have been killed or even worse, have killed someone else, for the failure of the brake booster that was supposedly fixed on 10/8/14.
When driving, often on highways for a while the brakes get extremely stiff feeling for a few seconds. After a few seconds the brakes go back to normal feeling. When this happens it feels like car loses braking power and braking feel during the stiff brake.
A D V E R T I S E M E N T S
- Nanuet, NY, USA