CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
57,161 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has been having difficulty starting. It sometimes takes 3-10 times to start. It sometimes doesn't start at all, leaving me stranded with an infant in tow. I had the problem diagnosed and was informed of a temporary repair to the problem but then learned of an upcoming recall for the tipm. I decided to wait on repairing the issue, unsure as to whether the fix prescribed by the dealer would be reimbursed once the recall was released. I just got an 'initial' recall notice which stated that there still was no repair for this problem - even though it was said to be the cause of potential crashes and stalls mid-drive. As I have a small child in the car with me every time I drive, I am extremely cautious and nervous about this issue and the risk I am taking by continuing to drive this vehicle without a repair. I bought this car specifically because of the safety it would provide my family in transportation. Now I am acutely aware of the dangers involved and the need for a fix immediately.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (fuel system), NHTSA campaign number: 14V391000 (exterior lighting, electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (fuel system) and stated that the parts were not available. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V047000 (fuel system, electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I was driving home on the interstate an my Jeep just stalled an turned off while I was driving an when I attempted to restart it kept acting like it was trying to but then wouldn't after a while I was finally able to get started again an I have had the same thing happen a few different occasions an have almost been hit or unable to pull off out of traffic.
- Van Buren, AR, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while making a left turn, the engine stalled without warning. The vehicle was restarted but the failure recurred multiple times. The vehicle was taken to the dealer for a diagnosis. The technician was unable to locate a failure. The vehicle was not repaired. The contact was unaware that the vehicle was included in recall NHTSA campaign number: 14V530000 (fuel system). The manufacturer had not been notified of the failure. The approximate failure mileage was 73,900. Updated 12/18/14 updated 9/28/15
I started having issues with my 2011 Jeep Grand Cherokee in late July/ early August where the vehicle would have issues starting. I replaced the batteries in the key fob, but it didn't solve the problem. I took it into the dealership as the problems had continued and increased. I informed them that I had read about the issues with the tipm, but they disregarded my concern and told me that the computer was not reading the keys and I needed to order new ones, which I did. Not even a week later, I brought it back to the dealership as it was giving me the same problems of not starting. He said that they would not be able to do anything if I could not recreate it, so I kept driving it knowing that it may or may not start. Yesterday, 10/28 the fuel pump would not turn off and caused the battery to drain. I had to call roadside assistance and took it to the dealership the following morning as the problem was still occurring. Today they told me that it was indeed the tipm that was faulty and that it needed to be replaced.
There is a known issue and recall with the tipm failing. My car has the same issues. Starting issues and engine will at times just die while driving. My wife had the car stop right in the middle of an active intersection. The dealership has diagnosed this as the problem but when I call Chrysler they say my car is not included in the recall. Cost will be over $1,000 to fix. My car is now dangerous and I never know when it will start or not.
Starting in late August my car became hard to start would just turn over and not start like its not getting gas, it started doing it more and more and I started researching it and noticed a hole lot of people was having this problem and a recall was going to be issued Oct 24th. I called Chrysler and they said my vine number was not part of the recall this is crazy im having the same problem as everyone else but my Jeep is not covered I don't understand why, could you please help me with this.
Car would not start on first attempt and progressively got worse requiring more attempts over several days. Car would start and quickly stall. Replacement of fuel pump relay fixed the issue.
Multiple times the car had an extended start, would spin but not start. Electronics would lock down and unable to turn off the spin. The dealership replaced the fuel relay external relocation kit.
It all started with what we thought was a bad key fob. After about 3 trips to the dealer they finally suggested that we replace the key fob. That seemed to take care of the problem for a little while then it progressed to not starting on the 1st, 2nd, and sometimes 3rd try. It just kept getting worse until it might take up to 10 tries before it would fire up. Then it got to when it would start it would immediately die. About 3 weeks ago my wife was leaving the driveway of our house and the thing just quit while she was going through the gate. I'm just thankful that she wasn't on the highway at speed when it happened as she had our young son with her as well. About 2 days later the battery was dead when my wife got in to leave work. As I was away from home working and she needed a vehicle she took it back to the dealer (don marshall Chrysler in somerset, ky.) where they proceeded to install a new battery at the rip-off price of over $300!! about a week later I figured out why the battery had went dead so quickly. I drove it to my in-laws house and when I got out of it I heard the fuel pump continuing to run even after the engine had been shut off. My wife apparently hadn't noticed the sound of the fuel pump running when she had parked it that morning to go in to work and it had ran all day until it killed the battery. Had it at the dealer yesterday (not rip-off don marshall Chrysler) and they diagnosed it as a faulty fuel pump relay switch. (duh) I told them what it was before we took it to them. They said that until they could get the part to fix it with that I could just tap on top of the tipm to get the fuel pump to shut off.( I had been taking the battery cable off to get it to stop.) when we got it home, sure enough, I tapped the tipm and it immediately shut the fuel pump off. Well guess what? yep......the [xxx] thing wouldn't start at all this morning!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
In the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 40 mph making a left turn, the engine stalled without warning. The vehicle restarted after several attempts. The vehicle was taken to a dealer for diagnostic testing. The contact was made aware of recall NHTSA campaign number: 14V530000 (fuel/propulsion system). However, the parts were not available to perform the repairs. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
My 2011 Jeep Grand Cherokee overland 5.7L has not starting multiple times. Other symptoms include intermittent rough idle after starting, sputtering/missing when accelerating and uphill, and intermittent failing to shift at high RPM. Dealer proposing to install starter/fuel module relay which Chrysler has made due to "amount of people with this problem" but quoting me $410 for the repair. No definitive diagnosis that this will fix all the symptoms. Advised by dealer to not drive vehicle until problem is fixed as the truck can stall or turn off at any time resulting in a serious safety risk. This is a very dangerous problem!!!
After reading many other complaints I see that my vehicle seems to also be suffering from a faulty tipm. My first attempt to start the car most days is met with what seems to be a lack of fuel but every other attempt to start the car the same day is successful without incident. There is no consistent time, speed or temperature related to what happens when the car is traveling. The dashboard lights up, radio, A/C, turn signals and headlights turn off and seat belt alert sounds. Only once has vehicle lost power briefly. When I first purchased this vehicle in 2012 the dealer cold not find the source of the problem. Now it is happening much more frequently but before I take it to the dealer and pay for the tipm I want to verify that it is a recall item. Another issue that began recently is the front passenger door would not close if opened from the inside unless we pull the exterior handle twice. I was told that this was not covered and would cost around $600.
Jeep hard to start when engine is cold due to faulty tipm and fuel relay. Jeep will attempt to start, but will not turn over. Jeep loses throttle and dies at idle.
Earlier this year I started experiencing starting difficulties with my Jeep. While pressing the start button, the ignition would run but not turn over. Eventually it would start. However, over the summer the problem became worse and on occasion the vehicle would not start and when it did it would stall out. I took it to the dealer on 8/23/2014 and they were able to replicate the problem. They called me and said I had a bad fuel pump and it needed to be replaced at a price of $1,300. While the Jeep was in the shop, I started doing an online search of my problem and discovered the problem that a huge number of people were having - a bad tipm. On 8/26/2014 I went in to pick up the vehicle and noticed on my receipt that they replaced the tipm and not the fuel pump. I presented my research with the service tech and said since this is definitely a design flaw with this vehicle, this should either be covered under warranty or recall. He said that he had no authority to do this and I was forced to pay $1,233.42 to retrieve my vehicle. I have now been made aware of a recall for this problem wherein the remedy will be to replace the fuel pump relay with one external to the tipm at no charge. Since my problem was resolved prior to this recall I am expecting a reimbursement of the $1,233.42 that I have already paid.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that it took several attempts to start the ignition. The failure occurred several times. The vehicle was taken to an independent mechanic for diagnostic testing. The technician diagnosed that the fuel pump and the relay needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
A D V E R T I S E M E N T S
- Golden, CO, USA