The roof on the inside of my 2011 grand Jeep Cherokee caught on fire due to a sun visor recall (recall R71) the john hiester dealership in sanford, nc had previously fixed twice. Their special investigator said they weren't going to pay to fix the electrical fire damage because it wasn't related to the recall and wasn't a manufacturer issue. Basically, they implied that I caught my own vehicle on fire & risked my own life & the life of my grandchildren, which is crazy. See details below: On October 23, 2020, I took my 2011 Jeep Grand Cherokee to the john hiester Chrysler, Dodge, Jeep, Ram dealership located on hawkins avenue in sanford, North Carolina, to have the sun visor wiring related to safety recall R71 replaced. Per the attached invoice from the dealership, they replaced the right and left sun visor and installed wire guides and grind reliefs. At approximately 6:45 a.M. on December 9, 2020 (not even two months later), from inside of the house, as usual, I used the car key to automatically start my Jeep that was stationary (sitting in my driveway) so that it could warm up. When my grandchildren and I walked outside to get into the Jeep, I noticed a lot of smoke on the inside, so much so, that I couldn't see anything. Upon opening the Jeep door, the entire vehicle was completely filled with smoke. With the doors opened, the smoke finally cleared, and, in horror, I saw that the roof on the inside had been completely burned and paint on the outside of the roof had bubbled from what appeared to be a fire. I immediately connected the incident to the recall that was repaired on October 23, 2020 because the previous night, I'd tried to turn on the visor light to read something and the lights were extremely dim. I messaged the john hiester dealership via online around 7:30 a.M. from there, my Jeep was towed to the dealership, where it still remains unrepaired.

- Sanford, NC, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact owns stated that while driving the vehicle after receiving the recall for the fuel pump relay had the interm repair completed in July around October while driving approximate 40 mph when the vehicle suddenly loss all power the contact had to steer towards the side of the road and waited till the vehicle slowed down enough and threw the vehicle into park. The vehicle would fail to start intermittently, as well. The contact returned the vehicle to the dealer (courtesy Chrysler Dodge Jeep Ram 440 28th St SE, grand rapids, mi 49548; (616) 452-2143) to do another fuel pump relay replacement, again. The failure recurred. The contact learned the vehicle was now included in NHTSA campaign number:19V813000 (electrical system). The contact had the vehicle towed to the dealer, however, the vehicle had not been repaired a third time. The manufacturer was made aware of the issue and a case was open. The approximate failure mileage was 153,734.

- Kentwood, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.

- Manassas, VA, USA

For the past few weeks, my 2011 Jeep Grand Cherokee has been stalling while driving. The first time it happened, I was in a line of traffic, had just come a up a hill, I pressed the gas pedal, my car bucked, and then my car "stalled". thankfully, we kept coasting, because, like I said, we were in a long line of traffic going 50 mph on a major road. I pulled over, shut my car off, turned it back on, and was able to drive us the two miles to get back home. I no longer feel safe driving my two children in my Grand Cherokee, therefore my husband has been driving my car and I've been driving his. So far this week, the Grand Cherokee has stalled six times while my husband is driving, usually while he is accelerating to get onto the highway. There is a recall on the Grand Cherokee; 19V-813, which describes a faulty fuel pump relay. However, there is no fix available through Jeep. We have contacted several authorized Jeep dealers in the our area and no one will offer any assistance that relates to the recall. I believe that the problem is not just the fuel pump relay, but the totally integrated power module or tipm. I'm having numerous other electrical problems with my Grand Cherokee, but none that pose such a safety hazard as the stalling. I have been reading other Grand Cherokee owner complaints, and many site this is the problem, stating that they have had their fuel pump relay fixed, but theur car is still stalling. My other car problems are as follows, which point to the tipm: While key fob in within vehicle, dash stating key isn't in car or fob is damaged, car turns on but shuts back off quickly on its own, the A/C only works on the passenger side of the car, the tire pressure light blinks constantly though pressure is fine, the "service 4 wheel drive" warning comes on while driving, but shuts off when car is turned off, and check engine light comes on and off.

- Gales Ferry, CT, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called lake wales Chrysler Dodge Jeep Ram (21529 us-27, lake wales, fl 33859; (863) 676-0733) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lake Wales, FL, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after contacting sansone auto located at 90-100 us highway 1, avenel, NJ 07001, (866) 328-3333, the vehicle stalled without warning while driving 45 mph. The vehicle was not repaired. The failure recurred multiple times. The contact shifted the vehicle to neutral, restarted the vehicle and the vehicle resumed normal operation. The manufacturer was made aware of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 110,000.

- Fords, NJ, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle hesitated to start occasionally. The vehicle was taken to joey accardi Chrysler Dodge Jeep Ram (909 S federal hwy, pompano beach, fl 33062) and was rejected to be serviced due to parts needed not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

- Ft Lauderda, FL, USA

II have had multiple drained/dead battery issues with my 2011 Jeep Grand Cherokee, even after installing a new battery in February of 2020, . I believe the root cause of this problem is associated with a faulty tipm which is addressed via fca recall V-62 (ntsha recall 19V-813), for which no remedy has been found by the manufacturer. I am now having to call a tow service for the third time since installing the new battery. When is this recall going to be finalized so that the necessary repairs can be made under warranty?

- Oconomowoc, WI, USA

The vehicle began having issues with starting. The vehicle would start some days and on other days it would not. Took the vehicle to the dealership for a diagnosis and it was noted there was an issue due to the fuel pump relay, which currently has a recall. The vehicle was previously recalled for the same issue. The fuel pump relay was not repaired or replaced due to chrylser stating the parts are currently not available. After vehicle was picked up from the dealership the next day the fob wouldn't open the door, the vehicle had no power and would not start at all. The vehicle will only start with a jump and after it is turned off it will not start again. This recall has been posted for almost a year and Chrysler has failed to remedy the issue and continuously put a band-aid on the problem instead of fixing the real issue. The issue with the faulty or defective fuel pump relay can cause other issues for the vehicle and Chrysler should be responsible for remedying those issues in relation to the fuel pump relay. (recall related incident)

- Merrillville, IN, USA

Vehicle would not start. There is an active recall but upon calling the local Jeep dealer they let me know parts are not available.

- Lufkin, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Criswell Chrysler Jeep Dodge Ram Fiat (84 bureau dr, gaithersburg, md 20878) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Gaithersburg, MD, USA

Our Jeep continues to stall while being driven, making it very unsafe as the power steering and power assisted brakes stop working when the engine stalls. This is the subject of several recalls, most recently V62/NHTSA 19V-813 issued a year ago. What is happening to correct this dangerous fault with our Jeep. We have experienced multiple stalls since 2015 failed recall and they continue to this date, always while braking and mostly while also turning to the right.

- Bandon, OR, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer perry Chrysler Dodge Jeep Ram (2340 national city blvd, national city, ca 91950, (619) 399-2484) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chula Vista, CA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electric system) however, the part to do the recall repair was unavailable. Dick poe Dodge Ram (1363 airway blvd, el paso, tx 79925) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- El Paso, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact called airpark Dodge Chrysler Jeep located at 7801 E frank lloyd wright blvd, scottsdale, AZ 85260, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated still not repaired.

- Cave Creek, AZ, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

- Brownsville, TX, USA

Vehicle shut off when in motion at 30 mph on a city street. It was towed to a repair garage, totally dead and unmoveable. It was determined that the alternator went bad and ruined the voltage regulator, then back fed to the battery which began smoking when a jump and carry was hooked up to it.

- West Bath, ME, USA

The contact owned a 2011 Jeep Grand Cherokee. The contact stated that upon leaving work, she had noticed white smoke had begun to emit from around her passenger sun visor which had then led to a fire. The contact initially tried to extinguish the fire herself; however, the fire grew after each attempt. The contact then called that authorities and the fire department extinguished the fire. The vehicle was totaled at the scene and was then towed to an independent tow yard. No injuries were reported as a result of the fire. A fire report was filed at the scene. The dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 81,000.

- Keansburg, NJ, USA

Stall at highway speeds, repaired at local dealership but issue not related to most recent NHTSA recall number:19V-813 recall date: November 14, 2019. Asked to also have the recall repaired but there is currently no remedy for the recall, which can cause stalling. Manufacture has failed to come up with a solution for this in a timely manner.

- Watertown, MA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle would not immediately start. The vehicle was taken to the local dealer fred beans Chrysler located at 858 N. easton rd, doylestown pa 18902, who diagnosed that the fuel pump relay was defective and needed to be replaced. The fuel pump relay was replaced however, the failure recurred. The contact indicated that the vehicle was included in the NHTSA recall campaign number: 19V813000 (electrical system) however, the part needed to repair the defect was not available. The contact stated that an old part was installed but, had already failed twice. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. VIN tool confirms parts not available. The approximate failure mileage was 126,000.

- New Hope, PA, USA