CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
8 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,395 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 65 mph, the steering lost power and the vehicle shut down without warning. The contact activated the hazard lights, shifted into park, and restarted the vehicle. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure was not diagnosed. The failure mileage was approximately 106,618. The consumer stated the failure occurred on daily basis, usually while slowing to a stop.
Since September 2017, my 2011 Jeep Grand Cherokee has been in the repair shop four times due to the vehicle not starting. The alternator and battery was checked once per month up until December, but each time I was informed that both parts were in good condition based on the diagnostics. However, after each repair visit the vehicle would not start after a few days. Between repair visits a number of other issues occured: *automatically accelerating at high speed (Jan '18) *engine stalling while driving (Jan '18) *blowing cool air on one side and hot air on the other (Sept '17) *doors locking and unlocking when unattended (Sept '17) *windows going down half way when unattended (Oct '17) *radio powering on when turned to the off position (Nov '17) the most recent incident happened two weeks ago when the car stalled and stopped in the middle of a busy stretch of road with three vehicles in close proximity. Due to ongoing issues, this week I had the car towed to Jeep for another assessment. The Jeep adviser called me back the next day stating my battery and alternator needed to be replaced for $1282 otherwise the car wouldn't start without a constant charge. The battery was just replaced a year ago in June 2017. With all of the issues mentioned it's clear that the 2011 Jeep Grand Cherokee has a design issue/flaw that poses a major safety concern for consumers. The issues that need to be investigated or re-investigated for the 2011 Jeep Grand Cherokee are the alternator and power module replacement. Most, if not all of the issues mentioned could be directly linked to the tipm. My request is that cas, NHTSA, and Chrysler consider or reconsider the above mentioned for both safety concerns and the undue repair expenses paid by consumers that appear to be directly linked to faulty design.
The contact owns a 2011 Jeep Grand Cherokee. While driving unknown speeds, the rpms and all the electrical components went haywire. The contact drove the vehicle home. The dealer (neuwirth motors, 219 S college rd, wilmington, nc 28403) diagnosed that the tipm was never repaired on the vehicle. The manufacturer informed the contact that the manufacturer warranty expired and suggested that the contact use the extended warranty. The contact took the vehicle to a different dealer (victory Chrysler Dodge, 45 naber drive, shallotte, nc 28470) where it was diagnosed that the tipm was faulty and would cost $1,200 to repair. The vehicle was still at the dealer being repaired. The failure mileage was 132,050. Parts distribution disconnect.
The push start button has issues starting the engine. There has been a recall for this and the issue still persists. The only way the dealer will fix the issue is if the problem is seen 1st hand and occurs for longer then 8 seconds. I have paid for multiple rental cars and spent multiple hours at the dealer to have this issue fixed and it keeps recurring. Something needs to be done to fix it without re-occurrence. My final point is that yesterday when dealing with this issue my car started after its second try, I then drove onto the street and the engine shut off and the brakes locked up. Luckily there was not any cross traffic because it could have caused a serious accident on a busy street with my daughter and myself in the car. This hse risk has caused me to be very concerned about the drivability of my vehicle and something needs to be done asap!
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the battery indicator illuminated, the radio shut off, and the vehicle stalled without warning. The contact had to coast the vehicle to the side of the road. The vehicle was unable to restart and was towed to the contact's residence. The vehicle was not diagnosed by an independent mechanic or dealer. The contact was uncertain if the vehicle was included in a manufacturer recall for the alternator assembly. The manufacturer was notified and stated that the vehicle was excluded from a recall campaign. The approximate failure mileage was 113,000.
- High Park, MA, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (crown Chrysler Jeep Dodge Ram dublin, 6350 perimeter loop rd, dublin, oh 43017 (888) 739-0282) was contacted several times and finally informed the contact that the parts were not available because they could not match the custom interior vehicle color. The manufacturer was made aware of the issue and referred the contact back to the dealer as they could not confirm when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the air suspension and power train control module warning indicators illuminated. In addition, the windshield wipers operated independently and the vehicle stalled. The vehicle was not able to restart and was towed to an independent mechanic. The mechanic diagnosed that the alternator failed and damaged the power control module. Also, the battery needed to be replaced. The vehicle was repaired. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 77,000.
While decelerating and turning the vehicle will stall and you lose power steering and power brakes. This has occurred 11 times in the past couple years and 3 times in the past month. This has occurred several times while exiting the highway and has caused me to almost crash or have someone drive into the rear of my vehicle. The event leaves no engine codes and the dealer says they can't duplicate. I put the vehicle in neutral and it will start again. This is a huge safety issue for both myself and other motoring public.
Vehicle engine shuts off randomly while driving. This problem has happened multiple times. The engine is not running so there is no power steering or power brakes putting my wife, child, and others around them in danger when this happens. There are numerous and numerous amounts of complaints about this issue all over the web. Chrysler has a recall fix for this issue but their fix is not working, as we have had this "fix" done twice, still having the stalling while driving issue. There are 188,000 other vehicles affected by this. These vehicles are a danger to everyone on the road.
I was driving through a winding, two lane mountain road when my buddy and I both smelled something burning. We thought it may be something outside, so I continued driving. After a few minutes we both agreed to I should pull over. During this time, different warning lights on the dash flickered on and off repeatedly. Before I was able to pull over, smoke began to seep through the hood. Luckily, there was a parking lot to a trail head I was able to pull off. I parked and turned the Jeep off. It would not crank again. After the first attempt, all power was lost. Attempted to jump multiple times. Towed for diagnostics. Independent mechanic shop determined alternator had shorted internally and battery was no longer able to hold a charge. Both were replaced for $1,600. There is an open recall for 2012-2014 models, T36/NHTSA 17V-435. Why are the 2011's excluded? this recall includes engine sales code erb; my 2011 sales code is also erb, but my VIN isn't included in the recall. I took this mountain road to avoid traffic from an accident on the major highway that is my normal way home.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 60 mph, the vehicle stalled. The vehicle was taken to buchanan and young incorporated (713 E main St in burnsville, nc) where it was diagnosed, but the results were undetermined. The vehicle was repaired per NHTSA campaign number: 14V530000 (electrical system), but the failure recurred. The manufacturer was not notified. The VIN was unknown. The approximate failure mileage was 121,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (bettenhausen Chrysler Dodge Jeep Ram, 8355 w 159th St, tinley park, il 60477) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- all lights in instrument cluster illuminated, air suspension disabled, vehicled locked out in 4X4 low, wipers activated, no exterior lights including brake lights working. - vehicle would not detect key, unsafe to operate, this occurred on 2 occasions while driving.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (gillman Chrysler Jeep Dodge Ram, 10585 w sam houston pkwy S, houston, tx 77099) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
When my 2011 Jeep gc is being started, stationary it cranks, (turns over) but does not start or starts momentarily then the engine stops. It does this intermittently until it starts normally, the idle also seems rough. Most issues that I am having match the issues with the tipm recall but my vehicle is not listed for the recall.
Quadra lift air ride suspension. Warning lights and flashing malfunction lights are activated. Passenger side window controls do not work. Heated seats only stay on for one second.
Jeep will crank but not start over, have replaced the fuel pump relay and the fuel pump and the batteries in both fobs vehicle will not start. On the rare occasion I get the Jeep to run it will randomly shut off....last time I was on the freeway going 65mph when the engine shut off and I was almost rear ended because of the Jeep slowing down substantially my 6 year old daughter was in the car and I was terrified.
Vehicle will unexpectedly stall during decelleration and braking. Vehicle loses all power to the motor and power steering, making it difficult to avoid collision and steer vehicle to safety. This happens at high and low speeds, and has occurred on 3 separate occasions in a 2 week time period. This issue was supposed to be addressed by recall number P54; of which I completed on this vehicle in 2014. This issue persists, and I am seeing other owners complain of this identical problem on various forums. Jeep/Chrysler seems to be inconsistent on the coverage of repairs and diagnosis. This is a real safety concern that should be addressed universally.
Fcw light on dash went on and all power went off, causing a total loss of steering and control on the freeway. This could easily result in a fatal collision. Updated 9/13/18
Bad alternator at 94K miles. Vehicle had trouble starting, found an open recall on the fuel pump relay, but issues persisted and electrical components began to fail intermittently and battery light came on with a whine in the engine. Discovered a 2014 recall on 3.6L, V6 engines but in checking VIN min does not fall into this category??
A D V E R T I S E M E N T S
- Brookeville, OH, USA