CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
8 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,395 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving the vehicle shuts off completely. Try restarting may take several attempts. There is no response from the engine ie: Not turning over, starter not engaging. Once it starts it drives fine until the next occurrence. This also happens quite often when first trying to start the car as well.
Jeep was parked in driveway. Went to start up and Jeep intermittently starts & then cuts off or will not start at all. Now being serviced at dealership. Luckily, I was not driving on the highway at the time of the occurrence. However, had to have the vehicle towed to dealership. The symptoms appear to be the same as your fuel pump relay recall back in 2014 for 2011 Jeep/Grand Cherokee. However, I have been the sole owner of this vehicle and never received a recall notification. Is this still covered under the recall?
For the last several months my Jeep will not start all the time. It has shut down twice in the middle of the road while I was in 45 and 60 miles a hour traffic.I was able to turn my wheel to get into the far right lane. It is very unsafe and Jeep doesn't seen to care to correct the problem.
Approximately one time per month for the past 6 years my Grand Cherokee stalls one second after I push the start button from park. I need to push the button again to "turn it off" even though it wasn't actually on before I can try to restart it again with my foot on the brake.
The contact owns a 2011 Jeep Grand Cherokee. While driving 35 mph, the vehicle lost all power and stalled. In addition, the forward collision warning indicator illuminated. The contact stated that the failure occurred on numerous occasions. The dealer (oxmoor Chrysler Dodge Jeep Ram, 4520 shelbyville rd, louisville, ky 40207) was contacted and informed the contact that the failure was previously repaired per NHTSA campaign number: 14V530000 (electrical system). The vehicle was not repaired for the recent failures. The manufacturer was not notified. The failure mileage was 103,000. The VIN was not available.
- Louisville, KY, USA
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The Jeep is having trouble starting, the starter is running for several seconds but it wonts start until the second or third try. On several occasions the vehicle stall while running.
My vehicle have been shutting off on me numerous times while I'm driving mostly when I come off the highways few times when I first start it in the morning and recently it shut down and completely died and wouldn't start back up. The battery compartment was full of water and the fuel pump doesn't cut off. I had the alternator and battery replaced thinking that's why it died but it's still not running. I've only had this vehicle for a month.
The vehicle consistently shuts off while I'm driving, losing power steering and engine power. It seems to occur when I am slowing down. This happens usually once/twice each week and most recently almost caused a high speed accident, as my car shut off while I was making a left turn on a highway, which caused a semi truck to swerve, nearly hitting me and my 4 year old son.
June 16, 2018 I'd stop at a gas station to fill up I was inside the station for about 20 minutes playing lottery for the next morning, I only explaining for time line. Came out to pump gas and noticed my engine was smoking and I haven't been driving long, I just left a water front park which is about 5 minutes away. Well the smoke smells like burning wires but no fire just heavy smoke so I let it cool down. And the truck was dead nothing no power when the tow truck finally showed up some 10 hours later, and tried to jump start the truck it was draining the jump box. So I end up taking my Jeep to a after market repair shop and his diagnosis was that my alternator had burned up. So once I'd replaced the alternator the truck still wouldn't take a charge. After doing further research come to find out there was a recall on my alternator issue but for some reason my vehicle vett my vehicle was not on the list my VIN number is not part of the recall list mind you I bought my vehicle use I'm the second owner is a Canadian vehicle but I brought it in the in Michigan from a auto broker. I'm currently dealing with northland Chrysler Jeep dealership in oak park Michigan and at their contacting Fiat Chrysler recall team and trying to figure out if I'm having the same issues as the alternator recall I believe it's T36 why my vehicle couldn't be added to the list for my reimbursement I had call the number that I have on a Jeep app that's on my smartphone there was a recall number and it stated that 2011 chargers challengers durangos Jeep Grand Cherokee and a couple other vehicles if I'm not mistaken has the alternator failure recall it also states that you will smell heavy you will see heavy smoke, my name is [xxx] my number is [xxx] [xxx] is my email. Please feel free to contact me at any time after reading this message. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle completely stopped on the road without warning indication. Road conditions were dry at 98 degree temperature while on a straight away major highway. No previous battery warning light / charging failure was indicated before the event. The vehicle was just able to get pulled to the side of the road. The vehicle was successfully towed to the nearest Jeep authorized dealer 20 miles away. Diagnosed complete alternator failure which drained the battery. The alternator and battery was replaced with new dealership Chrysler brand (mopar). When leaving the dealership just 1/2 mile down the road, the battery charging warning light came on. The vehicle made it back to the dealership on battery power. The vehicle was once again diagnosed with a faulty alternator (the new replacement). I was told that they could only replace the alternator with Chrysler indicated brand. It is known that Jeep Grand Cherokee 2012-2014 has a recall on the alternators which are same used on 2011. This Jeep has now had two replacements with less than 88 K miles on the vehicle. Recommend adding 2011 Jeep models to recall list as this is a common problem.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 15 mph, the vehicle suddenly stalled in the middle of an intersection. The contact indicated that the failure occurred on a previous occasion. The vehicle was taken to napleton's river oaks Chrysler Dodge Jeep Ram (17225 torrence ave, lansing il) where it was diagnosed that the fuel pump and fuel pump relay were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified and no assistance was offered. The contact was informed that the vehicle had been previously repaired per NHTSA campaign number: 14V530000 (electrical system). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 122,435.
When the right turn signal is on the fog lights flash and the turn signal does not blink. When I turn the fog light button on my turn signal lights up but does not blink. Took it to the dealer and they said it was the tipm that was faulty. Now after I got it back both front turn signals do not work and the back flashes fast and sometimes flashes normally. Also back when I bought the car a year ago in June 2017 the car would start and I would let the engine warm up but about 20 seconds in, it would stall. When driving it would usually stall when I was breaking at stop lights and stop signs. I replaced the camshaft positioning sensor about 3 times so far and still feel the engine losing power at times.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the windshield wipers failed to operate. Also, only the front driver's side door would lock and unlock. The vehicle was taken to the local dealer (nielsen Dodge, 175 state rt. 10, East hanover, NJ) where it was diagnosed that the tipm was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was unknown.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the battery warning indicator illuminated. The vehicle was taken to an independent mechanic who replaced the battery, the alternator assembly, and the PCM. The alternator assembly was extremely warm internally, which affected the PCM. The vehicle had to be turned off during the repair to further diagnose the PCM internal voltage shortage. The dealer (fred beans Chrysler Dodge Jeep Ram, 858 N easton rd, doylestown, pa 18902, (215) 348-7500) was aware that there were two recalls for NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). A repair appointment was scheduled for May 10, 2018. The manufacturer was notified of the failures and informed the contact that the vehicle year was not included in NHTSA campaign number: 17V435000 (electrical system). The approximate failure mileage was 83,000. Parts distribution disconnect for NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic).
I'm actually sitting in a parking lot waiting for the tow truck. The Jeep alternator began whining & the battery light came on.I pulled over and turned off the Jeep. It wouldn't restart. Has zero power. The battery was replaced in February & the alternator checked out fine. The window evidentally let itself down about a week ago. This was srrange. Wipers started by themself when I tried to jumpstart it. I've read various complaints that mirror my symptoms. It will be towed to frensley Jeep-Chrysler tonight. Please include my vehicle in the recall. I'm sure it's going to be expensive. Thanks for your cinsuderstuon.
2011 Jeep Grand Cherokee stalls when I slow down entering a highway ramp of making a turn. Happened three times after a recall was done to fix that issue at around 46000 miles and now just recently it happened 2X again at 96000. All recalls have been completed but there is an recall for the alternator on T36 that covers the 2012,2013 and 2014 stall and the issue was the alternator. I believe the 2011 should fall into that.
The contact owns a 2011 Jeep Grand Cherokee. While driving 30-75 mph, the vehicle shut off without warning. Additionally, the brake pedal was applied, but failed to respond. The vehicle was taken to a local dealer (autonation Chrysler Dodge Jeep Ram and Fiat, 2201 victory dr, columbus, ga 31901), but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer attached a history recorder to the vehicle. While driving at unknown speeds, the vehicle stalled and the traction control and service four wheel drive indicators illuminated. The contact was able to restart the vehicle. The manufacturer was not notified. Also, while driving at unknown speeds on March 25, 2018, the windshield wipers spontaneously activated, the radio changed stations, the brake pedal was applied and failed to respond, and the vehicle stalled without warning. The vehicle was towed to landmark Chrysler Dodge Jeep Ram of morrow (50 mount zion blvd, morrow, ga 30260), but was not diagnosed or repaired. The manufacturer was notified and opened case number: 33696515. No further assistance was provided. The failure mileage was 66,000.
A D V E R T I S E M E N T S
- Aston, PA, USA