The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the contact heard a loud hissing sound. There was no warning light illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.

- Flint, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal depressed to the floorboard without warning while attempting to stop the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective brake booster. The mechanic discovered NHTSA Campaign Number: 14V154000 (Service Brakes, Service Brakes, Hydraulic) which the mechanic linked to the failure. The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was then referred to the manufacturer. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 157,000.

- Atlanta, GA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle shut off inadvertently. The contact was able to pull over to an open lane, where the vehicle stopped. The vehicle failed to restart. The contact's husband charged the battery with a portable charger, and the vehicle restarted. The contact was able to continue driving. The contact's husband replaced both the battery and the alternator; however, the failure recurred a week later. The battery warning light was illuminated. The contact's husband replaced the alternator; however, the failure persisted. Additionally, the contacted stated that the check engine warning light and the brake warning light were illuminated. The contact later became aware that the VIN was included in NHTSA Campaign Numbers: 15V879000 (Electrical System, Interior Lighting), 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The local dealer and two other dealers were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000. Parts distribution disconnect.

- Milroy, PA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the brake pedal was slow to respond. The driver had to continuously pump the brake pedal to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer for repair under NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was repaired, but the failure recurred. The vehicle was towed to the local dealer, where it was diagnosed that the brake booster and brake master cylinder needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the repairs were not covered under recall or warranty. The failure mileage was approximately 115,000.

- Alexandria, VA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic) and 19V813000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact called city auto park (4395 us-130, burlington, NJ 08016, (888) 289-4816) where it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.

- Medford, NJ, USA

2011 Jeep Grand Cherokee. Consumer requests reimbursement for brake booster recall repairs. The consumer stated he received the recall in 2014. The dealer chose to repair the part, instead of replacing it. Sixteen months later, the booster was on the verge of failing again. The consumer had to pay out-of-pocket, to rectify the dangerous situation. Recall # 14V154000.

- Chester, VA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving 60 mph, the brake warning light illuminated intermittently. The vehicle was taken to an independent mechanic but the was unable to be diagnosed. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 78,000. Updated 07/13/16 the consumer stated the dealer repaired the recall brake issue, before she purchased the vehicle. However, it was not done correctly and they fixed it again. Updated 07/14/16.

- Westbend, WI, USA

2011 Jeep Grand Cherokee. Consumer writes in regards to dealership has not tried to remedy recall defects. The dealer informed the consumer, the parts were not available. The consumer referenced recall numbers 14V391000,14V530000 and 14V154000.

- Vancouver, WA, USA

2011 Jeep Grand Cherokee. Consumer writes in regards to brake booster, vanity mirror wiring and totally integrated power module recall notices. The dealer informed the consumer, the parts were not available.

- Worcester, NY, USA

2011 Jeep Grand Cherokee Laredo a P14 recall was received. The consumer was informed the parts were not available and was placed on a waiting list. Also, the sun roof function was inoperative, the leather was separating from the dashboard and the rotors were completely rusted.

- North Babylon, NY, USA

2011 Jeep Grand Cherokee. Recall sent for vehicle regarding brake booster. The consumer received the recall six months ago, and the parts are still not available.

- Owensboro, KY, USA

2011 Jeep Grand Cherokee. Consumer had to have the vehicle towed to the dealer, to have the brake booster replaced, which was done prior to the recall. The consumer is requesting reimbursement. The dealer found the brake booster had deteriorated.

- Lancaster, PA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving approximately 20 mph, the brake pedal was depressed but the vehicle failed to respond. The contact was able to maneuver the vehicle to a safe stop. The vehicle was taken to the dealer. The technician diagnosed that the brake booster needed to be repaired and advised the contact not to drive the vehicle until the repairs were performed. The vehicle was included in recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 37,000...updated 11/17/14 the consumer stated the vehicle was repaired out of state, because the local dealer, claimed they did not have the parts. Updated 12/11/14

- Cumberland , MD, USA

2011 Jeep Grand Cherokee. Consumer writes in regards to a notice for a brake booster recall. The consumer has been waiting almost two months for the brake booster recall, to be rectified. The dealer informed him, the parts were not available. The consumer referenced recall numbers 14V154000 and 14V391000.

- Saint John, IN, USA

2011 Jeep Grand Cherokee. Consumer writes in regards to brake booster recall notice issues. The consumer was informed by the dealer, the part was not available.

- Cottonwood, AZ, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start and the brakes seized. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,030.

- Plano, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the parts needed for the repair were unavailable. The contact mentioned that the manufacturer exceeded a reasonable amount of time for the repair. The dealer did not expect to receive enough parts to repair the vehicle. The contact was placed on a waiting list with seventy other names. The manufacturer stated that they were trying to expedite the process. The contact had not experienced a failure. Updated 12/9/14

- Groveland , MA, USA

On 05/06/14 vehicle brake pedal went all the way to the floor and the vehicle would not stop at an intersection. The vehicle rolled through two stop signs with an infant in the vehicle nearly causing two separate accidents. Brakes did not function at all even after brake pedal was pumped. While driving to the dealership a collision occurred with a white tail deer due to brake pedal being depressed all the way to the floor and no slowing of vehicle. At the dealership, they discovered an internal failure of the brake booster. Chrysler would not provide reimbursement after multiple phone calls and vehicle having only 55kmi. On 8/19/14 Chrysler still has not refunded costs associated with brake booster recall P14 / NHTSA 14V-154 for 2011 through 2014 model year Dodge durango and Jeep Grand Cherokee vehicles, which was sent in May 2014. Recall notice states reimbursement within 60 days.

- Middle Grove, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Johnston, IA, USA

2011 Jeep Grand Cherokee. Consumer writes in regards to parts are unavailable to complete recall. Consumer has another vehicle complaint in artemis.

- Palm City, FL, USA