CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
Safety - I filed a complaint with NHTSA (People who mandate recalls). The wrinkles in the leather dash could cause an irregular passenger airbag deployment.
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2011 Jeep Grand Cherokee Owner Comments (Page 1 of 5)
2011 Overland, 5.7L V8 HEMI, now 156K mi., metallic graphite black, 20" wheels, tow package, sky roof, etc.
Brought into Jeep dealership (WPCJ in White Plains, NY) soon after receiving notice of coverage for condition that had been developing (within time frame for claim) for inspection. Pix & measurements were taken, case was filed as RO pending with service dept. It's now approximately just over 3 years waiting for my kit to be delivered, according to various service writers and supervisors, due to backups & shortages in the supply chain. I've leased several Jeeps from them over the years and bought this one new; now they don't return my calls or give the standard brush-off, "Nothing we can do, parts not delivered from factory, you'll just have to wait until they make them, not a high priority", yada, yada, ad nauseum.
Finally yesterday called 1-800-992-1997 and a very courteous Silvia listened, got some file information from the vin and other pertinent data I provided, then entered an investigation and expediting RFI with a case number she provided to me for follow up. Not sure how to properly escalate this claim issue to exert more leverage and pain on the dealership - could use some advice or references.
I have complained MULTIPLE times to several dealers and get nothing but a shoulder shrug. Now, I find that it has happened rampant times to many Jeep owners,. I paid premium price for the Overland interior package. This is so shoddy. I will scream NEVER A JEEP PRODUCT AGAIN!!
Problem reported on dashboard wrinkling, brought in to dealership they took digital pictures and was lost by Jeep twice. Jeep Cares said under it's warranty and now they are saying they never saw a repair number even though it went to shop twice and I have correspondences and tapes of calls for the work. They are refusing to do repairs. They waited to say this was after the recall period. Part has been on back order for over two years. Can now get part but looking for repair place that is not 4K like a dealer cost would be. Anyways should not even have to pay for this since it should have been a defect. Jeep Care are nice people but they could not do anything to resolve the matter.
For 2 years I’ve followed Jeep forums where owners are all complaining about this identical problem: the leather dash was bubbling and wrinkling and JEEP was of no help. Yesterday, I stopped by my dealership to see what could be done to fix it. I was told that JEEP had authorized a fix but it had expired June 2020. I got indignant that JEEP should let their car owners know. He gave me the Customer Care number for help. Customer Care doesn’t care. She told me they had sent out letters which I did NOT receive and so they could not extend the fix. The quote from the dealer is $2040 to fix it. The wrinkling is getting worse and will continue - it is a real problem, not just an eyesore. JEEP, by authorizing a fix, is admitting responsibility for the problem. If an owner can prove by pictures and auto vin# that their vehicle qualifies, then it should be covered and fixed by JEEP. PERIOD!!!
Dashboard is completely separated, wrinkled, withered and torn. I've never seen a car this bad, and that include junkyards! It was taken to the dealer three times while under extended factory warranty, but they would only furnish a new dashboard after calling customer complaints. I had to pay $1200 in labor. Unbelievably, the Service manager told me I needed to have some skin in the game!
So I've left as an example of Chryslers unsatisfactory customer support, which I've been able to show and tell and share with over 75 passengers who sit down and exclaim "what happened to your dashboard!" And tell them my long story of dissatisfaction and neglect from Chrysler.
Jeep leather bubbling up and wrinkled. Every time someone gets in my vehicle, they notice and ask me why I don't get it fixed. I spent the extra money on a nice interior for the luxury feel and now it looks worse than if I would've just gotten the cheaper interior.
Come on Chrysler fix your defective overland dash leather ,,,,we spend a lot of money buying the top of the line jeep and you don't even fix your defects. at least give parts free ,,,,I don't mind paying labor, but the dealer wants 2000.00 to replace the whole dash
Update from Dec 6, 2019: I filed a case with Chrysler consumer people there’s a phone number to call the only way to contact them they made it all better I brought it to the dealer they put a whole new – didn’t cost me a dime one of the reason was I was a long time loyal customer I had on 20 jeeps in my life they were nice they took care of it I love my new – thank you Chrysler
I'm simply another Jeep Grand Cherokee Overland owner with this same leather dashboard problem. Purchased vehicle used (no sign of problem at that time), once issue occurred, Jeep dealer I had servicing vehicle suggested contacting Customer Care...which proved worthless since vehicle was out of warranty period (should be renamed Customer CareLESS). It clearly is not a safety issue...but not the way to earn or keep customer loyalty.
Unless there is some resolution soon, this was my first...and LAST Jeep purchase!!!!!
At first I thought I was being a pain in the neck with my gripes......no I am not being unreasonable. Had the Jeep for a week and the sunroof started leaking. Then I had some sensor go out creating the car to sputter. Now the dash is bubbling up which I understand is an ongoing problem for this model. The dealership I bought it from and the work done on it should receive a failing grade on the overall experience. Mopar,, Jeep, Chrysler or who ever has any muscle in the production and quality control should take care of these serious and annoying issues. I hope that the dash will be taken care and replaced. In addition I would expect that an in depth research as to why this is happening P.S. Making America great again means making outstanding products and delivering top notch service. It can start with YOU !!!
I thought I was the only one having the issue with the leather dashboard in my 2011 Jeep Grand Cherokee. I have been to two different Jeep service centers and they will not fix this issue. I even approached them while it was still under warranty and in fact I purchased an extended warranty through Chrysler and still they will not correct this issue. The Jeep runs and drives great, but the dashboard looks horrible!!!!!
This is a high end vehicle and is in the garage 100% of the time. I have never seen a car with a Dashboard that bubbles and wouldn't expect it in the Jeep Overland. I contacted Jeep. Of course the only way to contact was email and I got a fairly quick response saying it wasn't under warranty. I attempted to reply to the email and it said my complaint was closed. I've seen several complaints about this and it is obviously a defect in materials used. This is my last Jeep - I will not take the chance of this happening again and Jeep not fixing it. It appears to happen later after the warranty is out. I'm going to contact the Dealership but do not have high expectations.
I have a 2011 Jeep Grand Cherokee. I bought it brand new. The dashboard is bubbling and pulling apart. I've never seen anything like this. I am a former owner of 3 Jeeps and have never experienced anything like this. I took it to the dealership i purchased my Jeep from who also do all of my yearly maintenance and they sent me to the repair/collision center who stated they never seen anything like this and they could not fix it. SMH
My Jeep is in wonderful condition but when you sit inside of it it looks horrible. The dashboard catches the eye instantly.
After seeing over 70 plus complaints on this website of this same issue with the same year Jeep this should be a recall or some sort of assistance to help rectify this issue. We should not have to pay a full price as I read in the other complaints.
Purchased Jeep Grand Cherokee Overland from hometown dealership. Last year the leather dash started wrinkling and puckering. Jeep had a little over 40,000 miles, very well taken care of, sits in garage. We asked our dealership about repairs for it, were quoted a price of 0ver 3,000 dollars. was told by our dealership and one in Florida to call Chrysler. This is our 6th Jeep, so I would say we are loyal Jeep customers. One person stated that this website and JeepCares came through for them and restored their faith in Jeep. All they paid was deductible. would gladly pay that compared to over $3,000.00. I have called Chrysler and they said sorry but cannot do anything. With this being said Jeep please restore my faith as well. Waiting!
Just wanted to confirm/support that the leather dash is an ongoing issue. I purchased the vehicle new in January 2011. It stays parked in the garage when not is use. The 1st sign of wrinkling was noticed in March 2018 and it has gotten progressively worse with time. The local dealer quoted $2819.90 to fix the issue. FCA's customer service will not entertain my claim because the vehicle is no longer under warranty. My 7, almost 8, year old vehicle has 53,000 miles and is in great condition, with the exception of the dash. I’m continuing to call FCA about this issue and will update this post when the matter is concluded.
I thought I was the only one with this issue until I found your site. When you purchase a top of the line product you don't expect shoddy workmanship/materials to occur. It is obvious that the company supplying the adhesive to bond the leather used poor adhesive. Ultimately it is the responsibility of Chrysler to rectify their problem. It isn't the result of purchaser abuse.
Let me say I love the vehicle as does my wife. That being said I have bought several vehicles new and used in my lifetime from Cadillacs (new) to SS Silverado (new) etc. I did buy my 2011 Grand Cherokee Overland used with low miles because I wanted to make sure my wife liked the vehicle prior to dropping a good amount of money for a new unit. She loves the vehicle other than our newly found bubbled/wrinkled dash. The vehicle is well taken care of and garaged always. I am 55 years old and have never of all the vehicles I have owned had this type of problem to any of them. I even own a 2001 Silverado I use for work with a perfect dash.
I can accept fault if it was something I or my wife had done. This is just straight forward poor quality and craftsmanship. Other than the dash looking like sh*t the vehicle is perfect. My dash just looks like an 120 year old's skin. Was told from Jeep help line that since it's not under warranty or extended warranty that they offer 0 assistance. Working in the automotive field at a dealership since I got out of the service I know that a dash won't show up with an issue like this in the short warranty time frame of 3 years or 36,000 miles. The reason given from the so called help line was just an escape goat from the company.
If you google this issue it's a common problem with this model of vehicle because the dash is wrapped in leather and bonded to the dash panel. Lower models don't have this procedure of being wrapped in leather done to them. I wouldn't even expect them to cover the whole job repair. I just think it should be shared because this shouldn't happen to a seven year old vehicle. Maybe if we get enough complaints on this we can rustle some feathers like the Grand Cherokee owners of this model are dealing with. That is all I need to say. Good day!
Update from Aug 26, 2018: William A. I haven't had any success at remedying my dash with Jeep Inc. I am even scarred to pay for the repair myself (very expensive) because of having it repeat basically throwing my money out the window. You are correct in stating "poor bonding quality of the product" I have even thought if replacing it with a jeep limited dash because it isn't bonded like the overland. I love the Jeep itself, not the Jeep customer service so much.
I am shocked to see how many people have the same problem as I do. Starting last year was the first that I started to notice my dashboard looking all crinkled up. Everyday it started looking worse and worse. I started getting use to how it was looking until my friends kept asking me "what happened to your dashboard?" That's when I realized how worse it had become.
I took my Jeep for a recall and mentioned to the guy that I think Chrysler should be responsible for fixing my dashboard because I think this is a manufacture problem. He told me I would have to fix it myself as the warranty had expired. I told him this is not wear and tear. Nothing goes on top of the dashboard so it should not be looking the way it does. He said I can take it up with Chrysler but he's pretty sure they will tell me they are not responsible for it.
I am going to call them today to see what they say. But I don't think I should have to come out of pocket to have this replaced. It looks ugly. This is my fourth Jeep and I have never had this problem before.
2011 Jeep Grand Cherokee Overland, one of the finest FCA has to offer. This is my first ownership of legendary Jeep and I am disappointed. Not by the way it rides but how poorly they are made.
Called Jeep at 800-992-1997 on recommendation of Jeep service people, who said Jeep was familiar with the problem. However, customer service told me only newer vehicles were considered for free replacement. Somehow wrinkling of dashboard is normal by Jeep standards! Not exactly what I would call proper customer service. All and all I will probably terminate my relationship with Jeep very soon. Pity because I feel the "soul" of the brand and start to understand the reasons folks like them. If only interior quality and customer service were better......
A D V E R T I S E M E N T S
click to see larger images
2011 Overland, 5.7L V8 HEMI, now 156K mi., metallic graphite black, 20" wheels, tow package, sky roof, etc.
Brought into Jeep dealership (WPCJ in White Plains, NY) soon after receiving notice of coverage for condition that had been developing (within time frame for claim) for inspection. Pix & measurements were taken, case was filed as RO pending with service dept. It's now approximately just over 3 years waiting for my kit to be delivered, according to various service writers and supervisors, due to backups & shortages in the supply chain. I've leased several Jeeps from them over the years and bought this one new; now they don't return my calls or give the standard brush-off, "Nothing we can do, parts not delivered from factory, you'll just have to wait until they make them, not a high priority", yada, yada, ad nauseum.
Finally yesterday called 1-800-992-1997 and a very courteous Silvia listened, got some file information from the vin and other pertinent data I provided, then entered an investigation and expediting RFI with a case number she provided to me for follow up. Not sure how to properly escalate this claim issue to exert more leverage and pain on the dealership - could use some advice or references.
- H H., Yorktown Heights, US