I bought my 2011 Jeep Grand Cherokee Overland with 46k miles. Since purchasing the vehicle, the leather dash has started to bubble and is coming up at the edges near the windshield. It looks worse every week. I discovered this is happening to SO many people. This needs to be resolved by Chrysler/Jeep. This is not covered under any warranty. I cannot believe this has not turned into a recall. This can cause issues with the driver side and passenger side airbags. Not only does this look horrible every time I step into my Jeep, more importantly it is a safety concern. My Jeep is always parked in my garage when not in use, no help from Jeep at all, told you can bring it to a shop to get a quote and there will be a charge for that as well!

Bought this high-end Jeep Grand Cherokee Overland brand new in August 2011 and have under 46,000 miles on it to date. This is my third Jeep and have never had an issue like this before. The dashboard is buckling as if the glue that is supposed to be holding the "leather" down is not. Was told by my Jeep dealer that this is not covered and will cost approximately $2,000 to fix. This should be a manufacturing defect. I can understand if the issue was with the seats, possibly flooring (wear and tear) but whoever heard of wear and tear of a DASHBOARD!! I purchased an extended warranty which does not cover "upholstery."

I bought my 2011 Jeep Grand Cherokee Overland with 67k miles. Since purchasing the vehicle, the leather dash has started to bubble and is coming up at the edges near the windshield. It looks worse every week. I discovered this is happening to SO many people. This needs to be resolved by Chrysler/Jeep. This is not covered under any warranty. I cannot believe this has not turned into a recall. This can cause issues with the driver side and passenger side airbags. Not only does this look horrible every time I step into my Jeep, more importantly it is a safety concern. I will not stop until this is made right by Chrysler/Jeep

Will update with some pictures shortly. Let's just say this -- it looks really bad! That dash -- a beautiful Italian-stitched black leather - is bubbling near the windshield and is slowly creeping back to me in the cockpit. I absolutely love the car (my 2nd Jeep Grand Cherokee) and don't see why my next car won't be a newer model, but am incredibly disappointed that Jeep or my extended Carmax warranty won't take care of this. Arguably, my car is over 6 years old with over 90K on the odometer (bought it with only 30K), but the car is immaculate short of this dashboard and grille issue (another I'd reported). The dash is the most disappointing because I see it every day. I don't want to pay $1000+ to fix it, but it picks at my soul every day when I look at it.

I see there are another 50+ people with my problem. I have confidence we're not alone and the others just don't know about this resource.

I do not understand why the dashboard problem has not been a recall by Jeep. I understand that it is not a mechanical problem but nevertheless it is a BIG problem that a vast if not all Jeep owners are facing. It is not right that Jeep not take responsibility for this problem due to the created it. For example my Jeep in garage kept and is not exposed to the sun besides while shopping even at work it is parked in an underground parking garage.

I hope that you will do the right thing and repair my dashboard at no cost to me.

Thanks

I purchased this Gold Overland used, 11 months ago. This is my 4th Grand Cherokee, and this one had approx. 45,000 miles on it when I got it. Mint condition, no flaws, just a perfect vehicle....until 11 days ago. The leather dash started to bubble, and has only gotten worse. Upon researching on line, I discovered this website and am now one of over 50 owners with this year jeep and with this exact problem. I notified the dealer who takes care of my car who took pictures and has submitted this to Chrysler. In the interim I notified Chrysler Care (no, they don't), notified them of the issue, of your website and the 50 others who have complained directly to either their dealer or Chrysler Care directly, and was told that Chrysler is not aware of any such issue with any Jeep Grand Cherokee and there is nothing they will do. I told the rep to look at this website, and was told again, no, there are no reported problems and there is nothing Chrysler will do. I will wait and see what the dealer finds out before pursuing it further.

I have taken the car to the local jeep dealership and called the corporate office and spoke with a representative for 20 minutes who refused to take it further to put in a formal complaint. Since it was outside the 36000 mile warranty he did not want to hear my problem. I have owned Jeep's for more than 20 years. this is not the way to treat loyal customers.

Update from Mar 4, 2017: The dash board on every car I have ever owned except the 2011 never had the glue malfunction and cause the leather or fabric to rinkle. This is not a function of how I drive where I live or because of the age of the car.

When there are as many complaints as you currently have you cannot deny that it was a manufacturing defect and as such should be covered by Jeep not the owner of the vehicle. This is such an obvious manufacturer defect that the lack of response to address this and repair it says volumes of the negative customer attitude that is now rampant with the Jeep/Chrysler organization. I have a 2009'and a 2011 that will need to be replaced in the next year. I have been a Jeep owner of multiple cars for 20 years which will come to and end if I can't get this resolved to MY satisfaction.

This is my third Jeep Grand Cherokee. I could not wait to get into the 2011 Overland, the most highly rated SUV in history. It is a beautiful truck, but has been riddled by maintenance issues and recalls. Luckily I purchased the Chrysler extended warranty that is good until 3/2018. I would not own one of these without the full warranty!

The bad news is that the extended Chrysler warranty will not cover this problem because they do not cover so called "cosmetic" problems. That is even though the dealership and service manager tell me this is a very common problem that is caused by a manufacturing defect.

Upon searching the web I found that it is a known defect caused by the supplier missing a vacuum process on the leather that activates the glue. It states that the 2011 vehicles were built before the supplier corrected their process on the leather to ensure it was not missed. I don't believe it was just isolated to 2011 models either! I have read dozens of complaints on 2012-2014 models also.

The dealership directed me to Jeep Customer Care, where I got the same response as many of you, "sorry for your bad luck". I escalated to management who only shared that if it became a big enough problem that they would get back in contact with me to let me know what they were willing to do about it. Case # 30655799

Any search on the web will show it is a huge and known manufacturing defect that they are dodging!

Slight bubbling on the dash started a couple of years ago, nothing serious, until this Summer (2016) when the whole edge of the dash next to the windshield turned loose, the dash wrinkled up and is embarrassing to have passengers see the disrepair of my vehicle. It is going to depreciate the sale of my vehicle by at least $3,000 when I get rid of it...which will definitely be before the end of the warranty! I only wish I could say I wanted to buy another $50+ Jeep product when the factory will not stand behind such an obvious manufacturing defect. To maintain customer loyalty Jeep truly needs to stand behind their products and do the right thing when problems like this arise.

This Jeep has been well cared for, mostly garaged, never off road, definitely not a wear and tear issue! Chrysler needs to wake up and do what is right and own up to their responsibility.

I will continue to pursue this issue to try to get some resolution from Chrysler, please post if you are able to get them to budge on this known defect. They are only telling me they will get back to me with a solution IF it ever becomes a big enough problem! Any one else having this problem should definitely post. Hard to understand what will get their attention, with Car Complaints listing this issue as severity 7.9 "Pretty Bad" rating! And in addition their note, "If you see a 2011 Grand Cherokee on a lot, just keep walking"! Mine has spent an inordinate amount of time in the shop for numerous mechanical and recall issues...that they have always taken care of until now......unbelievable. Chrysler need to step up and do what is right for their loyal customers, if they really care about keeping them!

As many other stated- The dash started bubbling along the edge of the glass a couple summers ago. This fall bubbling / separation started in center of dash, looks really bad. I am embarrassed to have clients in my Jeep. As stated prior there were issues with supplier missing a vacuum process on the leather that activates the glue. Most 2011 vehicles were built before the supplier corrected their process to ensure that it wasn't missed. The issue is due to a manufacturing defect and it will NOT be covered. ??? I even purchased a life time warranty- so now I have a luxury vehicle which looks terrible and a warranty which does nothing for me. Thanks Jeep.

Chrysler wake up- do what is right and own up to your responsibility.

Dash board bubbled at 2 yrs / 22,000 miles. Leather rippled on dash. Chrysler replaced under warranty. about 2 years later same thing happened. Called Chrysler and they took 3 months to make a decision and denied the claim. Just went on forum and noticed 47 other complaints. I will be making another pass at getting Chrysler to fix the dash. My case number is 29581313 if anyone needs a reference. The customer service person said I should keep dash covered because I live in Florida. Chrysler should use a different glue so it doesn't happen. Anyone who has had success getting There dash replaced out of warranty please contact me. cbuscemi@cfl.rr.com