This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My transmission goes from drive to 4th gear on its own and stays there this is extremely dangerous also my engine light and other lights come off and on & also water is coming into the vehicle around the molding this vehicle is a defect and is unsafe to drive.
The 5.7 liter hemi motor in all Chrysler vehicles have this similar issue. The driver side exhaust manifold bolts break and an exhaust leak sputters out of the driver side engine compartment. I spoke to several mechanics and Chrysler service technicians and they all confirm it is a common repair. I have also seen numerous complaints online. The cost to replace the manifold and drill out the broken bolts is around $700. Although this is not a safety issue I still believe it should be recalled instead of the manufacturer passing the bill to the consumer. It occurs to nearly all 5.7 liter hemi engines at some point.
While driving vehicle suddenly stalled wouldn't restart for several tries then finally did. Never stalled again until recently. Sometimes it starts in neutral other times it has to be put in park. Upon restart vehicle drives as if nothing has ever happened. It now stalls at idle or when accelerating or even while driving at a steady rate of speed. I have been paying close attention to the key position and it seems normal in the on position and doesn't seem to be the reason behind this erratic stall situation. Numerous accounts of similar situations have been noted here and on other websites. I keep my vehicle well maintained and tuned, it runs great. Many times weeks or months go by without any stalls.
Vehicle would die unexpectedly and not restart until transmission was put in park position. Several incidents ie stopped at light, acceleration to turnpike, slow street driving this would disable steering and create difficult braking.
I filed my second complaint on 07/14/2014 component(s): Electronic stability control, unknown or other date of incident: 06/28/2014 NHTSA id number: 10610308 on 10/22 I transferred my Jeep transmission into neutral to tow behind our rv. When I took my foot off the brake the Jeep electronic fdcm threw it into 4WD and it lurched forward almost hitting our rv and my husband who was working on hooking up the vehicle. I warned your office in January and again in July that this was a safety issue but had no idea it could do this!! I was concerned about needing 4WD and not having it. Now I am concerned about our physical safety. Nothing has been done to make Chrysler Fiat step up, own up the N23 debacle that caused this issue and fix it. They must be held accountable and fix this before someone is injured or killed. Please do not ignore this complaint and just another Jeep owner complaining about the N23 recall. This is a serious safety issue!!!!
- Hancock, NY, USA
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Vehicle has had a history of unresolved electrical issues beginning at the time of purchase. In 2009, the ignition switch began to fail and the key fob was replaced. Due to a VIN number issue with a replacement program, Chrysler refused to replace the key assemblies though they were replacing identical assemblies on other vehicles that used the same modules. Several "reprogramming" have been conducted to clear problems. Specific issues include: 1. erratic behavior of electrical system that stems from the operation of the ignition switch. For example the engine will start but the vehicle will be impossible to shift out of park and the radio/navigation will not work until you jiggle the ignition switch and key fob. 2. chronic failure of the electronic throttle. You can be driving along at any speed and you will lose throttle control. This has caused several near miss accidents. The problem is acknowledged by a check engine light and lighting of an specific idiot light on the dash. However, the lack of throttle response is very dangerous and can be restored by only stopping the vehicle and shutting down the engine several times to reset the electronics. 3. chronic failure of the dealership to address proper correction of the electrical problems. Vehicle was covered by a full warranty and an extended warranty but these problems were never repaired. Due to sporadic and random nature of the systems faults, the dealership refuses to make repairs. 4. dealerships unable to clear check engine light and blame issues on the fact this unit has a diesel engine. Local waterway car wash is refusing to wash these vehicles due to rapid and unattended acceleration issues which have caused accidents at their car washes. This problem can be documented by calling them by telephone. They consider the vehicles to be a safety risk. Please help!
This Jeep had the N23 recall done and I posted earlier about the ongoing problems not going into 4 lo and neutral...but the problem is worse than before the recall and is a safety issue now. This problem is worse on mine than I first thought. But if the intent by Chrysler to solve a safety problem with going into neutral unintentionally, was the reason for the recall, they failed. I just did some tests on my 08 gc and found: Ignition on, motor off in any gear but park and the transfer case is in neutral. In park it's locked. Motor on, the transfer case won't go into for 4 lo or neutral and the service "4 wd" comes on immediately when trying to go into 4 lo or neutral. My scanner shows no codes, and the message on the evic disappears once the Jeep is off and then restarted. In summary, if the Jeep stalls and the key is still on, the transfer case is in neutral!!! this is more of a safety issue than before.
Chrysler issued a recall (N23) for problems with Jeep transfer cases shifting into neutral unexpectedly. I've seen no posts where this actually happened. Against my better judgment, I had the recall done. Immediately people started having issues with 4lo no longer working, and "service 4WD" messages showing on the dash. These are my symptoms also. People that flat tow the Jeep behind a motor home could no longer switch the transfer case to neutral (ironic huh?). what does Chrysler do" they don't even acknowledge their problem. A year after the fiasco started, the dealer that did my recall doesn't know about the issue" apparently Chrysler dealers loaded defective software or installed the software improperly. The software cannot be unloaded and reverted to before the recall. Chrysler's answer when I called 800 number yesterday, over a year since this recall fiasco started, was for me to pay the dealer to diagnose the symptom and if the diagnostic code is correct, they'll reload the software...after I've paid the service call! there are thousands of posts on line about the problems with the N23 recall, both on automotive sites and rv sites from owners that flat tow them. And Chrysler has their head in the sand...or elsewhere. This is the biggest scam. Per the posts, Chrysler is charging people thousands to replace components when it's the recall that started the problem. The problem occurs immediately when trying to actuate 4 lo. It doesn't go into 4 lo and the service 4WD message occurs on the information center. I had to show the dealer the service bulletin number calling attention to the problem, from posts on the web. That tells me that Chrysler is not even informing their own dealers about the problem created by the N23 recall. And the quadratrac II transfer case with the 4lo capability is an option upgrade. The recall takes away this functionality!
The vehicle has two chronic problems, the most severe of which is that it suddenly shifts into neutral while being driven, resulting in a sudden & dangerous loss of acceleration and maneuverability. Recovery action requires pulling off the road to shut off and re-start the engine. This problem has occurred at least twenty times, usually in damp or rainy weather conditions. Two different Jeep dealers have been unable to diagnose or fix the problem! one dealer thought replacing a module for about $900 would solve the issue but it did not. The other chronic problem is that the car sometimes will not start for no apparent reason!
Vehicle shuts off and all electrical and power steering inoperable. Shut offs happen intermittently at speeds from 20 mph to 70 mph. It generally occurs upon hitting road bumps, rail road tracks or pot holes. These incidents have happened 4-6 times per year. I have taken the vehicle to Chrysler's service engineering garage and Suburban Chrysler Jeep and they are unable to replicate or fix the issue. There have been 2 additional shut off incidents in the past 3 days with 2 different drivers. Vehicle will restart upon placing transmission in neutral and restarting. Based upon Chrysler recall campaign for similar issues with 2007 Jeep Grand Cherokee, I believe my 2008 Grand Cherokee is subject to the same issues as earlier models. Updated 4/24/2015
I filed a complaint back in January 2014 regarding this issue. It went no where with NHTSA. Chrysler/Fiat sent out recall N23...their fix for vehicles that might roll when remote start was used.this recall reprogramming caused Jeep to loose 4X4, 4X4low etc. Some get stuck in 4low, some in 2high. After almost $700 and months of aggravation, paying to replace my actuator (which was fine!), I still have the problem with no 4X4, 4X4 low or ability to shift transfer case into neutral. I had to have the dealer clear the error codes again! I am realtor in upstate NY and use my 4X4 regularly!! I don't want to get up on some mountain dirt road and find out I don't have my stability control, 4X4low or other! this is a grave safety issue for those that use 4X4 low especially. During this past winter I didn't even have regular 4X4 and my Jeep fishtailed in the snow. Please do something to force Chrysler to fix this safety problem. Thank you.
2008 Jeep Grand Cherokee. Consumer writes in regards to final drive controller module recall. Consumer states recall repair damaged vehicle. The consumer stated the recall was performed in October 2013. However, he did not know at the time, it damaged the vehicle. It wasn't until January 2014, that the vehicle would not go into towable mode. The vehicle was taken to the dealer. An inspection revealed the vehicle needed a new transfer case motor, and Chrysler would pay for the repairs, but the part would not be available for six months. The consumer filed a claim with Chrysler, and five weeks later the part arrived, and was eventually installed. Late April 2014, the vehicle would not shift into towable mode. The vehicle was taken to the dealer. The vehicle was fixed again. The dealer guaranteed that it wouldn't happen again. But, it did happen again, and a warning appeared on the dashboard, that read service 4-wheel drive system and the transmission light illuminated. The consumer was informed, there was no permanent fix at the moment.
My Jeep stalls every month or every month. I have brought it to the dealership for over a year regarding this issue. Jeep stalls while driving at low and high rate of speeds. This mostly happens to me at high rate of speed. My road is a 50 mph road and I have had to pull off to the side of the road and restart my Jeep. This is very dangerous no matter what road I am on, but I do live on a major road which has lots of traffic. The dealership cannot seem to find what is the cause of this stalling and says no codes show in the computer. I put the latest stalling episode above. Chrysler really needs to step-up and fix this issue. I am not the only one with this problem.
I was purchasing a used Jeep Cherokee 4X4, and had completed a full and detailed inspection of the unit on Apr 28th, 2014. I had tested the 4 low and it worked fine. The unit was to go into Chrysler on the Apr 29th for the N23 recall prior to my picking up the unit the following day. The N23 recall was completed and Apr 30th I picked up the Jeep. The next day again tested the 4 low and now the service 4WD light came on. The Jeep had not been used at all since the recall other than a very short drive home.
No 4X4 low ever since I had the N23 recall work performed to reprogram the final drive controller. Called Chrysler about it and the scheduled an appointment for me at a dealer. Dealer said the transfer case actuator motor is fried and needs to be replaced. They also said that the part is back ordered 6-8 weeks because so many people have had this problem after having the N23 recall work performed. Chrysler says that the issue is not related to the recall work and they will not cover the repair. I did some of my own research and there are 1000's of other people who ar having the same issue. I've given Chrysler many opportunities to address this issue but they refuse to do so.
The vehicle has been in the shop 6 times in 6 years. This latest time Chrysler refused to honor the warranty. The dealer, who is out of business due because of Chrysler shutting them down, was to notify us of an inspection when it came due. All the other dealer I spoke to confirmed this, however we were never notified. The repairs were $1065 and should have been under warranty per the dealer which did the repairs. Chrysler has retroactively charged our warranty as well from lifetime to 3 years, even thought warranty work was done in the same year. We have a book that says lifetime and should be covered after inspection. The dealer which did the repairs had no issues with the vehicle of approving the inspection, Chrysler refuse to discuss with the dealer or discuss any further. You have a service light for all services on the vehicle so you don't forget, but you have a 30 day inspection window without any warning or notification.
I took my vehicle in for the N23 safety recall and my 4 wheel drive system no longer works. The work Jeep did to fix the recall has removed critical functionality of the vehicle.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated while traveling various speeds there was a hesitation intermittently when engaging the accelerator pedal. The vehicle stalled without warning on multiple occasions. The vehicle was taken to an authorized dealer who was unable to diagnose the failure on three occasions. The contact had to shift into neutral gear, wait a few minutes and attempt to restart the vehicle numerous times. There were times when the vehicle failed to restart. The manufacturer was notified of the failure. The approximate failure mileage was 61,300.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the vehicle failed to shift into neutral. The vehicle was taken to a private mechanic where it was found that the actuator mode switch needed to be replaced. The vehicle was repaired. The manufacturer was contacted about the failure. The failure mileage was approximately 86,000. The VIN was unavailable. Updated 06/17/14 updated 8/22/2017
The contact owns a 2008 Jeep Grand Cherokee 4X4. The contact stated that he received notification of NHTSA campaign number: 13V175000 (electrical system, power train) in September 2013. The contact stated that once he had the vehicle repaired, he was unable to use the 4-wheel drive function. The vehicle was taken to the dealer on multiple occasions but was not repaired. The manufacturer was notified of the failure. The failure mileage was 95,000.
A D V E R T I S E M E N T S
- Shaker Heights, OH, USA