This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Took in Jan '15 for recalls - they only fixed 1 of the 3 (I had made an appt for all) in Dec '15 it kept leaving me stranded as the recalls had not been fixed. They finally fiixed the other 2 (service 4 wheel drive and ignition switch. I called 3 weeks ago as it kept saying "service 4 wheel drive" and several times shifted itself into 4 wheel low. Now it won't start and is stuck again. Less than 60,000 miles and it is worthless.
I was driving on county road about 45 mph battery light came on then ABS light then message service anti lock brake system, engine and brake light they stayed on till I got home there was also a very low humming noise when I turned off car it would not start again. In morning it started I turned it off and it will not start again. Battery and engine light on. 11/19/15 recalls for ignition switch, and reprogram final drive controller module were performed.
One Saturday night I needed to run to the grocery store. When I got back into my car, it wouldn't start. It was obviously not a battery problem because there was a terrible tapping noise and vibration coming from the engine. After speaking with a mechanic about the car, I was told it is probably a dropped valve seat. Now, I am looking at over $4000 to swap an engine that was never hot-rodded or abused. After a simple search online, I find that this is a very common issue for the 5.7L hemi engines. So much so that I have no idea why there isn't a recall or class action suit.
The following events happened over a period of 2 weeks. When in motion on highway, instrument panel lost power, then came back on and all control panel lights lit up, then went off. While in motion on highway, instrument panel went blank--cycled on and off several times then returned to normal. When engine was off, ignition was off and key was out of ignition, lights were turned off, headlights turned on and off twice for no reason. While driving on highway on slight incline, engine lost power for a few seconds then returned to normal. Vehicle has been to a certified Jeep repair shop and they could not find the problem. (see attached)
Vehicle has been to dealership four times for the same problem. After driving longer than 10-15 minutes turning the Jeep off and trying to restart within 5-10 minutes it won't start. Let it sit for minimum of 20 minutes will start. The relays get very warm but after cooling, the car starts. Dealership has zinged us for a new starter, it didn't need, a new PCM, it didn't need. Testing my own theory 3 consecutive times in one day, drove the vehicle at least 30 minutes. Turned off and attempted to restart (as you would a quick trip to the store) and nothing but waiting each time, car starts after cooling. Picked up the Jeep two days ago from dealership who had it 18 days trying to fix it (3rd time)and the first trip that day resulted in another occurrence of the same problem.
- East Liverpool, OH, USA
Search CarComplaints.com for these popular complaint phrases...
The vehicle stalls a various speeds, but typically while driving at highway speeds. My daily commute is about 32 miles each way and I typically experience the vehicle shutting off once per day. When the vehicle does stall I have been able to place the vehicle in neutral, turn the ignition off, then restart by turning the ignition back on and putting the vehicle back in drive. I did have the vehicle serviced for recall P41 / NHTSA 14V-438 which was to resolve issues with loss of power during driving but no significant changes have been noticed since the repair. This issue has been occurring for about the last three years with increasing frequency. It has been taken in for repair multiple times, beside the recall repair, while under warranty but never fixed. This issue is a major safety concern for myself and family as there are times when the vehicle stalls while entering onto the highway or during highway travel. When the vehicle stalls it looses power steering so control and speed put ourselves and others at danger. The date and mileage mentioned below is the last time the stall occurred and not reflective of all the occurrences when the vehicle stalled.
My Jeep has been recalled due to possible ignition switch failure. I have called every "Chrysler, Jeep, Dodge" dealership around me and all dealerships have a waiting list of a minimum of 2-3 months for parts to be in to fix this problem. Because my safety is in jeopardy I feel that it's a bit unreasonable for me (and the other people on the list) to wait for months for this problem to be fixed.
Ignition recall repairs made. Engine still stalls suddenly and without warning, while driving or stopped. After putting car in neutral or park, have to remove key and reinsert it to start engine. No power brakes, power steering, or air bag functionality when this occurs. Engine does not always start right away, leaving me stranded in the middle of traffic lanes or intersections. Serious hazard. Have taken it to the dealership again and no diagnosis. To attempt diagnosis now at dealership, am charged $130. If no diagnosis made, then I have to pay the charges. This is an untenable situation for which the Jeep manufacturer is not willing to assist - I have emailed Chrysler about this. To get rid of the car, I would have to trade it in at a dealership since it is not sellable privately due to this problem. The car stalls in motion or at rest and has quit on city streets and freeways - very dangerous!!! so far I have been lucky and have not had an accident. It has quit while in turns and when going straight. It is more likely to occur when the car is cold or the ambient temperature is cold. One day it stalled 5 times.
The contact owned a 2007 Jeep Grand Cherokee. While driving approximately 15 mph, the vehicle stalled without warning and crashed into an embankment. A police report was filed and there were no injuries sustained. The manufacturer was notified of the failure. The vehicle was destroyed. The VIN and failure mileage were unknown. Updated 04/08/16
Vehicle will stall while idling or decelerating. Jeep must be put into park or neutral and ignition completely turned off and back on for car engine to turn over. Vehicle also has stalled while driving at approximately 35 mph, also needing to be restarted to resume function. The engine light will remain on half of the time once the vehicle has stalled and been restarted. The vehicle stalls anywhere from once to a dozen times a day while driving and it occurs more in the cold weather. This vehicle has been taken to the dealership twice regarding the issue, and has different codes with each visit for things that need to be repaired. This vehicle is a large safety hazard.
The contact owns a 2007 Jeep Grand Cherokee. While driving at various speeds, the contact noticed fumes entering the vehicle. The vehicle was taken to the dealer where it was diagnosed that the firewall of the vehicle was burned. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 80,000. The VIN was not available.
I have received a recall notice over a year ago from Fiat Chrysler. I have had the vehicle turn off due to the ignition switch multiple times. Both my husband and my son were driving the car at the time. The engine stopped, the power steering did not work, it was on the highway and on a country curvy road. I do not feel I can sell this car to someone else who might potentially wreck due to this issue. I am still being told the parts are not available to fix this vehicle.
Complaint submitted in regard to fca us llc recall P41 NHTSA 14V-438 first complaint filed 12/12/2014 ODI number: 10663969 on 8/19/2015, I was at the mukwonago post office to send a package. I came back out to my vehicle, started it and attempted to back out of my parking space when the steering wheel locked up and the engine shut off. Another car was on its way down the parking isle I was parked in and almost hit me because the driver was anticipating that my vehicle would have kept moving. I got out of my vehicle and apologized to the young lady who had almost hit me and explained to her the situation. She said, "you should really get that fixed. You could cause an accident." I was upset, to say the least, but needed to get back to work. I started my vehicle two more times, in addition to the first attempt, and attempted to put it in gear - no success. Finally, I was able to keep the engine running and proceed to my route.
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 13V175000 (electrical system, power train) and 14V438000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. While driving approximately 35 mph on the highway, the vehicle stalled. The vehicle was merged to the side of the road, where the vehicle was restarted after a couple of minutes. The manufacturer was made aware of the failure. The failure mileage was 175,000.
Happened 3 times. Only ignition key on key ring. Car shut off when pushing gas peddle after coming to a stop at a neighborhood stop sign. Coasted to other side of intersection, turned off key and restarted. Car shut off after pushing gas peddle, making left hand turn after light gave green arrow to enter a freeway on ramp. Pulled off to side of freeway ramp turned off key and restarted. Car shut off after stopping at an intersection stop sign. After cleaning traffic pushed gas peddle to make a left hand turn onto a busy highway with 50 mph speed limit. Car shut off again. Was able to coast to shoulder of road avoiding oncoming and approaching traffic. Shut off key and restarted. Merged into approaching traffic. Received recall in Sept 2014. Have been in contact with Chrysler customer service continually. They continue to advise they have no parts to repair recall defect and therefore cannot make a recall repair appointment. I feel they are playing russian roulette with my life and those of others on the road who may strike my disabled car after ignition shut off.
I had just pulled onto a 4 lane highway when the RPM's started racing but the Jeep did not accelerate it instead loss all power. I coasted to the side of the highway and just the Jeep off and restarted it and called the service garage the next morning and they said it sounded like the security system had shut down the Jeep. It has since did that at least 10 more times and so far every time it has been as soon as I pull out, what will happen if I am travelling at 75 mph and it loses power on a crowded freeway. I recently learned there was a recall on it but the parts are not available until September. Recall number 14V-438.and I no way believe that it is caused by my knee hitting the ignition switch, that is not even possible.
Bri was driving down the road in the vehicle cut off I pulled in to a parking space in fort payne Alabama try to crank it again it would not crank and it done it before but it will crank back up first time they said the software second time they said it was the thermostat now they say it's the key and I can't get one because it's on backorder and they said it would take a year and its been in there for 2 month and we need a vehicle or we won't have a job we are hitching rides with people
My husband and I were traveling to charleston, SC on I-26 to have a nice valentine's weekend. Everything was fine until we merged onto I-26 in columbia, SC, when we felt a small jolt in the truck like it was hesitating or something. So we dismissed it as maybe bad gas or something. It happened a couple more times and as we were passing a rest area outside of orangeburg, SC in the left lane going with the flow of traffic at about 80 mph, the whole truck just shut down. No power steering and the car will not crank in neutral. Traffic is pretty heavy on a holiday weekend, and I have tractor trailer beside me and behind me on a two lane interstate. Trying not to panic, I put on the hazard lights and waving out the window like crazy trying to get these truck driver's attention, thank god they noticed and the one beside me sped up and my husband was able to get over by the exit of the rest area. After thanking god for our lives, we decided to try and make it to a dealership in orangeburg. We get there, and after 2 hours they say it was the throttle body and a tune up $300 bucks and another 2 hours we finally got on our way. We made it to charleston and salvaged a pretty good day trip considering what we went through, with no problems. It jolted once on the way back about 40 miles from home. So the next day I remembered we had gotten a letter from Chrysler, and when we looked at it we realized that the recall was the real problem. This letter came in September of 2013, and we have not heard anything from them since then, almost 2 years later. Also, you would think that a Jeep dealer would know about recalls on all of the vehicles they sell when they put the VIN in the system. Now we just use the one key, stay close to the right lane and hope for the best. Another car/payments is not an option.
I was driving at highway speed when I accidently touched the key in the ignition switch. The engine died and I coasted to the roadside where I restarted the engine. I had received the recall notice sent by Chrysler and had followed the directions contained in the notice, so notified them of the incident. About a month later the same thing occurred but this time I did not touch the key. This time it happened while I was stopped at an intersection and started to accelerate into a turn. The vehicle had just began to move when it died. I restarted the vehicle and completed the trip. I again notified Chrysler who directed me to have the switch replaced immediately. The dealer that I was using told me the old model replacement switch was not in stock and unavailable as the new parts had not been produced and he would not attempt to find a replacement. I located a dealer who ordered the old designed part from Chrysler stock and replaced it for me. They also instructed me to return when the new parts are available as the work did not satisfy the recall notice. I contacted Chrysler some time back to see when newly designed parts would be available and they still had not received them. They also said they had no time frame for the replacement parts. This is the one year anniversary of the problem without resolution, far too long. Updated 09/14/15
A D V E R T I S E M E N T S
- Lemoyne, PA, USA