This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Jeep Grand Cherokee. The contact stated that the rear doors failed to open from inside the vehicle. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact also received notification of NHTSA campaign number: 14V438000 (electrical system), but the part was not available for an extended period of time. The manufacturer was notified of the failure. The failure mileage was not available. Parts distribution disconnect.
Inside door handle on front door and back door is broken there is no reason for this other then it being cheap. I do not under stand why NHTSA has left this very bad safety problem go for so long. It may look as though they are in Jeep pockets its ok for Jeep to charge 500 for a new panel right the consumer is getting the short end of it here or there waiting for someone to panic and have a heart attack because I can't get out of the vehicle but I'm just saying and obviously this is been going on well before the 2006 Jeep I have and ooooooooooooo still no help
Broken car door handle/panel on both the front driver and passenger doors. Driver side is getting so bad, I am concerned and nervous that any day now, I won't be able to open door from inside the vehicle. Brought it to a local Jeep dealership approximately 6 months ago when I first noticed this and was informed this issue is not covered under "extended warranty" and cost would be over $1000 to replace entire door panel and that's just for one door. Except for this issue which is beyond my control, I keep my vehicle in excellent condition and it has very low miles, but the unsightly door handle/panels just makes the appearance of my Jeep look like trash besides the fact that this is now becoming a safety issue.
Three of four door handles have broken, first two being rarely used doors. This is a flaw and safety hazard. Cost to repair extremely expensive from manufacturer.
The housing surrounding the front driver and passenger interior door handle has cracked and broken away resulting in compromised exit from the vehicle. This is a very common issue among 2005-2010 Jeep Grand Cherokee vehicles and should be recalled buy Chrysler. The 5-6-2014 date is when the passenger door occurred which resulted in me inspecting my driver side showing the driver side was severely compromised.
- Odessa, FL, USA
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The passenger side door handle has broken completely due to the collapse of stress cracks in the plastic. The fracture caused a minor laceration on my right hand. The same incident happened a few days later to the right rear door and I noticed that the remaining doors have major stress cracks in the same place and are not safe to operate. We must open the window to operate the outside handles to exit the automobile. If an accident occurs all passengers, especially children and those unable to reach the outside handles quickly, would be at serious risk of injury or death. I talked to the dealer and to a Chrysler representative and was told they were not aware of the safety problem and did not offer any helpful solution other than to replace the four door panels at my expense. I will have to do the repairs because of the high risk to my family however it is not fair that a large company in the us can ignore such a major safety risk to it's customers. Hopefully an accident does not happen, particularly affecting children or seniors, before they seriously address the defect. This is obviously a serious safety issue and based upon the number of concerns raised throughout the internet it definitely affects many people. I believe it is the responsibility of the NHTSA to protect us from large companies that knowingly place us in a serious safety situation. Please do what's right and issue a safety recall in order to keep us safe.
Interior door handles are cracked and starting to break. Contacted Jeep and they indicated that it is acknowledged as a weak component and that in some instances has been replaced. However, because of the age of my car, they refused to replace it as a warranty item. I emphasized on the safety aspect of passengers being trapped inside my car but they just indicated that there is nothing that they can do about it.
Interior door handles are breaking and not sturdy. Some door cannot be opened from the inside as the handles are not reliable and even some cause minor injuries due to sharp edges.
The rear door handle broke off. The other 3 handles have cracks in the cheap plastic. Passengers cannot get out of the vehicle without someone opening the door from the outside. This is a safety hazard and I fear that in an emergency, this easy fix could cost someone's life. Jeep does not recognize this as a problem and does not offer a recall. After doing some research, there are hundreds, if not thousands, of other Jeep owners that have had the same problem.
My passenger was getting out of car, opened the and all the plastic around the doorhandle crack, which now is a safety issue because cant use the handle to open the door, incase of an accident passenger is unable to exit, I am single with no children so the other doors aren't hardly used, there is no reason it should be weak, so I called the Chrysler group to inquire about another recall I received, and mentioned this to them, they told my Jeep wasn't in the recall, but have the dealer check the door, when I take it in for the other issue, and have them diagnosis it, to see if its a manufacturing defect...which I asked if it is will it be paid for, they couldn't answer, they kept saying, maybe they could cost assist me...I don't understand there are so many complaints with this issue, plus its a safety concern, because most aren't paying to get it fixed, well I have appointment next week..I let everyone know how it turns out..my Jeep only has 75,000miles on it. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Both rear (left and right) door handles have broken clean off. The front two door handles have broken and chipped, but are still intact. No one in my back seat can get out without someone having to get out of the car and let them out from the outside. These have not had excessive pressure or pulling on them, they have just resulted in 3 out of 4 door handles being broken due to normal use and force for exiting the vehicle. There needs to be a recall on this part as I have seen multiple complaints about the same thing happening to others Jeep Cherokee. My car is a 2006 Jeep Grand Cherokee with a hemi, limited edition.
When attempting to exit the vehicle the door handle cracked the door panel and released the door handle from the door leaving it unusable and the door unable to be exited. Was attempting to flea vehicle and was trapped inside due to weak plastic failing in the door handle. In the event there was a fire or even toxic gas in the car cabin, there would have been a fatality. Extremely unsafe and should be recalled.
The rear door handle on the drivers side broke. It cracked and the problem now is you cannot open the door. This is a definite safety hazard. The replacement part is $530 or you can get a kit for $150. The installation is $102. Why would there be a kit being produced if there wasn't a major problem? I spoke to Chrysler customer care and they will not do anything. There are numerous complaints on the internet regarding this issue on the 2005 and 2006 Jeep Grand Cherokee. From what I heard from fields in sanford the dealer the manufacturer sold inferior parts. Right now only one door is broken but I expect it will happen to the other 3. that particular door is rarely used so it was obviously defective. Any help you can give me would be appreciated.
All four inside door handles are cracked/broken, the front driver side handle is dangling making it hard to open and the passenger front handle seems to be going in the same direction. The two rear handle casings are cracked and hopefully will last being the rear seats are hardly used. This could become a very dangerous even life threatening situation if it becomes totally broken off and unable to open it in an emergency. Supposedly Chrysler/Jeep claims that until my call a few months ago "they knew nothing of this matter, no one has reported this problem". I know it's not just me and at $500 a door panel it is impossible for me to have it repaired. There has to be a recall to this door casing cracking/breaking problem. Please, please help!
Just concerned about the interior door handles breaking. The front 2 are both cracked and pieces falling out leading to the door handles failing if emergency exit required.
At the time of this complaint three of four of the door handles on my 2006 Jeep Grand Cherokee Laredo have broken off and are unusable. The plastic handles and the supporting door frames are all cracking in the same location and the handles then fall off. The dealer just told me that the warranty may not covered because the "problem start after 50,000 miles?, this is ridiculous, and the manufacturer has been unwilling to even discuss the issue, they didn't answer phone calls, even voicemails, nothing at all! for me it"S more than obvious, this is a safety hazard as it takes more time to egress the vehicle in an accident. Just think about this hypothetical situation; you're with the family, (wife, daughters, grandfather and grandmother), all windows up, then appears somebody and hits you, inside three of four handles didn't operates.
I just recently purchased a 2006 Jeep Grand Cherokee for over $14,000. Within the first month before I have even made my first payment 3 of the 4 interior door handles have broken. I went back to the dealer and was told this is an issue that has to be taken up with the manufacturer. After coming home and doing research on the internet I have seen endless complaints of this happening, but yet nothing has been done to correct this safety hazard by Chrysler. Imagine for a moment your in an accident and are unable to open your car door to free yourself, or even worse your child. I cannot imagine this is an issue that Chrysler would not take care of. For all three handles to break at once is unbeivable and for Chrysler to feel they do not owe the consumer a recall to rectify this situation is mind boggling. I personally have called and voiced my opinion and was told to fix it myself. Believe me I will be going to my lawyer in the morning to see what needs to be done to file a class action suit against Chrysler and to also have documentation that I have voiced my concern about this safety hazard to no avail.
All door handles inside vehicle are broke. You cannot open the vehicle unless you roll window down and open door from the outside. This is a safety issue. If there is no power to vehicle to roll window down, you will be stuck in the vehicle. In an emergency situation, you will not be able to exit vehicle. Several complaints from 2003-2008 filed about same issue from multiple models. A recall needs to be issued.
Door handles on both front driver and passenger sides have cracked and if these break, have no way to exit the vehicle. This seems to be a safety issue and Jeep will not honor it.
A D V E R T I S E M E N T S
- Dallas, GA, USA