This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After having safety recall N23 done to my Jeep Grand Cherokee 5.7L I have since been locked out of 4-wheel low. The N23 safety recall for my vehicle has not worked as it has created another safety issue by me not having my 4-low in a state (Colorado) that I use 4-low in for winter and for recreation use. I was almost trapped in the cold mountains due to not knowing the N23 recall deactivated my 4-low. Not only if this a safety issue but my vehicles value has diminished greatly as now it's a 2wd vehicle.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that while driving approximately 50 mph, the vehicle would not accelerate and the transmission failed to down shift. Additionally, the transfer case would not shift out of four-wheel high into neutral or four wheel low properly. The failure occurred after the vehicle was serviced under NHTSA campaign id number 13V175000 (electrical system, power train). The vehicle was being taken back to the dealer for the third time due to the remedy not correcting the failure. The manufacturer was not notified of the problem. The approximate failure mileage was 86,300.
After application of safety recall N23/ NHTSA 13V-175. Reprogram final drive controller module. 2005 - 2010. (wk) Jeep Grand Cherokee. 2006 - 2010. (xk) Jeep commander, the transfer case of our car could not be shifted out of 4-high to either neutral or 4-low. Consequently a major drive train component has been destroyed. This demonstrates the software is defective and potentially dangerous and may not correct the reason for the recall. Thousands of Jeep vehicles subjected to this recall have suffered the same loss of function. How does NHTSA, or we, know the safety problem is actually fixed" it is obvious the software used in this recall was not subjected to sufficient testing to validate it. I therefore fear my car is just as liable to have a safety defect as before the recall. What are you going to do to make my car safe"
After application of safety recall N23/ NHTSA 13V-175. Reprogram final drive controller module. 2005 - 2010. (wk) Jeep Grand Cherokee. 2006 - 2010. (xk) Jeep commander, the transfer case of my could not be shifted out of 4-high to either neutral or 4-low. Consequently a major drive train component has been destroyed. This demonstrates the software is defective and potentially dangerous and may not correct the reason for the recall. The Jeep cannot be towed in neutral, and 4-low, a feature I specifically required in a vehicle, is now useless! this could have been avoided by completely replacing the fdcm instead of a poorly constructed software "fix."
Carried my Jeep 4WD in for N23 recall. I use low lock all the time on the farm. Never had any prior problems. Was'nt going to even do the recall but got to thinking if problem did occur vehicle could roll on me while I was alone. Had recall done. That Saturday tried low lock and got "service transfer case" on instrument panel. Could not select low. Tried many times with no success. Carried back to dealer. Said they had a few other vehicles with the same problem and they would take care of it. They called later saying it needed a selector which was on back order. Now its April 2014 and I'm still waiting for my Jeep to be fixed. Was on the farm the other day while it was raining. Could not select low still. Jeep is a full time 4WD so it pulled ok, but if it were a little worse and needed low I would have gotten stuck. When will Jeep own up and fix it? another reason U.S. car companies in trouble. Own up to problems and get some owner loyalty and they could make even more money. No one is responsible for anything anymore. I ordered this Jeep new for its 4WD features, and 545rfe transmission. Now I can't get it working. Recall caused problem. Make them fix it!
- Grimesland, NC, USA
Search CarComplaints.com for these popular complaint phrases...
After application of safety recall N23/ NHTSA 13V-175. Reprogram final drive controller module. 2005 - 2010. (wk) Jeep Grand Cherokee. 2006 - 2010. (xk) Jeep commander the transfer case of our car could not be shifted out of 4-high to either neutral or 4-low. Consequently a major drive train component has been destroyed. This demonstrates the software is defective and potentially dangerous and may not correct the reason for the recall. Thousands of Jeep vehicles subjected to this recall have suffered the same loss of function. How does NHTSA, or we, know the safety problem is actually fixed? it is obvious the software used in this recall was not subjected to sufficient testing to validate it. I therefore fear my car is just as liable to have a safety defect as before the recall. There are several consensus standards for the testing of software, they were developed by ieee, ansi, iso and ul to name a few. We own a second Jeep Grand Cherokee. We refuse to have this recall performed on our second vehicle until this problem, and any others that may be hidden in the poor design of the software, are corrected.
My transmission fills with water causing it to downshift hard to 3rd gear. I triple flushed the transmission and it was running alright for approximately two weeks, then it filled with water again and I now have the same problems that I had before. I see there was a recall for the vehicles with the 3.7, but I have the V8 and would like to know what I can do about this problem.
Bought the Jeep, was notified of a recall and had it done within 2 weeks for buying the Jeep. The 4 wheel drive low and the transfer case worked prior to the recall flash and neither work after the flash. Had 3 Jeep dealer check it out and all said basically the same thing. One said it needed a new actuator and the other two said just remove 2 codes and if that didn't work then the actuator. The codes were removed twice and it reverts back to not working. Talked to Jeep customer service and they just say sorry there is nothing we can do. So I bought it to tow and from 2 weeks later after the flash I can't tow it. What do you recommend? [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2005 Jeep Grand Cherokee. The contact stated after the recall was done, the vehicle would not shift into neutral. The contact later received notification of NHTSA campaign number: 13V175000 (electrical system, power train) and had the recall remedy performed on the vehicle. The contact stated that the failure recurred several times after the recall repair and each time the remedy repair failed to correct the problem. The vehicle was taken to the dealer where the technician verified that the shift motor and control module were defective and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 80,000 and the current mileage was 90,200. Updated 05/12/2014 updated 05/15/14
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V175000 (electrical system, power train) had surpassed a reasonable time for repair. The dealer was contacted and stated that the part was not available for repair. The manufacturer was not contacted. The contact had not experienced a failure.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the vehicle would shift into neutral independently and without warning. The vehicle was taken to the dealer where the actuator wiring harness was replaced and the final drive control was updated. However, the failure recurred. The contact mentioned that the vehicle was previously serviced under NHTSA campaign number: 13V175000 (electrical system, power train). The manufacturer was made aware of the failure. The vehicle was not further repaired. The failure mileage was unknown and the current mileage was 109,000.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that when shifting to the four wheel drive low position the four wheel drive maintenance service light illuminated. The contact had not experienced a safety incident related to the defect. No further information was available. The vehicle was not diagnosed or repaired. The manufacturer was notified and no solution was offered. The failure mileage was 109,000.
The contact owns a 2005 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V175000 (electrical system, power train) and had the recall remedy performed on the vehicle however, the transfer case actuator failed shortly after the repair. As a result, the vehicle would not engage in four-wheel drive. The vehicle was taken to the dealer where it was diagnosed that the transfer case actuator needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the remedy part was on back order. The manufacturer was made aware of the problem. The approximate failure mileage was 185,000.
I have a 2005 Jeep Grand Cherokee, took in in my dealer in Aug, 2013 for a safety recall (N23). First time I tried to shift it into neutral, it flashed a "service 4WD system", and would not shift into either neutral or 4low. Jeep forum, with 70 pages and hundreds of comments on this problem, looks like the recall software update is the problem and Chrysler has not yet owned up the issue. Meanwhile, I cannot use my vehicle as intended. My dealer says I need a $500 part, but others have had that replaced and still have the same problem. There are about 2,000 transfer case actuator motors on back order to correct this problem; however, many who have had this part replaced still have the same problem. The new part is not fixing the issue, Jeep needs to replace the final drive control module and the transfer case actuator motor.
After the dealer performed the N23 firmware update on the transmission to keep the Jeep from in volunteering to shift into neutral, we cannot shift the transfer case into neutral or 4 wheel low without banging on the actuator motor, part # 5143786aa. This "fix" is not successful now. The Jeep recommended fix seems to be to replace that part but it's back ordered by !,700 units. We need to be able to tow our Jeep behind our motorhome in late feburary back to Washington from AZ and this cannot be done w/O replacing that part which is not available. We have contacted Jeep customer service and they have assigned a case manager. Not clear what will happen next.
Dealer ship did the N23 recall for NHTSA id# 13V175000. Since recall procedure was done, transfer case won't operate properly. Cannot shift into 4-low or shift transfer case into neutral for towing behind another vehicle. No satisfaction from Chrysler to repair the damage done by the recall. Vehicle cannot operate properly in off road or inclement weather situations.
Chrysler sent out a letter for the N23 recall. I had the recall performed and now have no 4WD low as well as many others. The local dealership has tried replacing my actuator twice knowing that the recall had messed it up. Someone needs to stand up at Chrysler and figure this out. There are many of us with this problem. Most might not even know bc they probably do not use their 4WD low.
I took my 2005 Jeep Grand Cherokee in for the N23 recall in October 2013 and all seemed good. On 11/14/13 I attempted to use my 4WD lo and I received a message service 4WD. After searching the web I came across numerous people with the same problem after having the recall performed. I then took it back to the dealership to have them redo the recall and all was working good. On 1/6/14 I again received service 4WD, back to the dealer I went. This time I was informed I needed a new transfer case motor and that it would cost me $800 to replace and they are back ordered for 3 or 4 months. I am not the only one that is having this issue and more can be found here: www.jeepforum.com/forum/F67/N23-recall-issue-no-4-low-1561787/. by the sounds of it there is a cracked pc board in the transfer case. Instead of Chrysler actually fixing the problem correctly, they just issued a software work around, a band aid fix is what I think of. Chrysler needs to be held responsible for this issue. I even called Chrysler Corp. And was transfer to a voice mail where I left a message in November and I have never heard back from them.
I had to take the vehicle in for a recall since I received several notices, it was recall N23. This caused a safety issue when I could not shift into 4lo on a steep slippery muddy hill. Prior to the recall the vehicles transfer case functioned properly however now it is not and the manufacturer has claimed that it is a separate part that broke. However one dealer indicated that it was due to a faulty flash of the recall. This seems to be a widespread problem and I do not want to be charged to fix an issue that was caused by a recall.
We had the recall done on the Jeep Grand Cherokee 2005. They reflashed the ECU that controls the ability to shift the Jeep into neutral in order to tow behind motor home. After the recall we had trouble 3 times with the Jeep either not shifting from neutral to drive or from drive to neutral. The last time this happen the Jeep was stranded as my wife could not pull it behind the motorhome. Ultimately I had to go to Florida and we drove the motorhome and Jeep back separately. I contacted the dealer about this and at this point I do not have confirmation that this will be fixed as part of the original recall. Since this appears to be a common problem I, based on internet searches, I believe that Jeep should fix the vehicle even if it is out of warranty. I intend on taking the Jeep back to the dealer this week and if I do not get satisfaction I will file additional complaints. I would hope that the NHTSA would force Jeep to repair the issue.
A D V E R T I S E M E N T S
- Monument, CO, USA