This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I "recall" driving one evening on a major highway in my recently purchased 05 Grand Cherokee when suddenly I lost all power. I was traveling in a congested area at 65 mph with lots of semi's surrounding me. Thank the god's I happen to be on the perfect incline leading to an off ramp at the time of this engine power failure. I'd hate to imagine the out come had I been one lane over a few seconds prior! my son who was only 5 at the time was a bit freaked out from the whole ordeal. But my biggest complaint is the fact that I'm a Jeep girl and a faithful one but after my constant battle with this less then desirable hunk of junk I'm thinking of cheating with a Ford! after my daily failures with this thing I did some research and found that this vehicle far surpasses the two recalls in my short 3 years of ownership. I'm most upset with my dealership due to the fact they forgot to mention a few hundred drivers of this prior rental truck with an accident that was more than a skip over the curb. They offered but never made good on providing me with owners manual...guess they were worried I would notice the past safety recalls that were never done. So I have had and continue to have every system malfunction on this heap known to mechanics. I'm sick and tired of paying for things that "Jeep are known for" when in truth its all been a result to the viscous cycle of recalls that were either never done or never the proper fix to begin with. So I beg the heads, money and engineers of Chrysler group llc to get your [xxx] together and do the right thing by removing the 2005 Jeep Grand Cherokee 5.7 liter with a hemi death trap off the roads! its quite obvious from the first recall only three months after its manufacturer date this truck was meant to fail...!!! so please stop the duct it fix it or[xxx] it! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2005 Jeep Grand Cherokee. While driving various speeds, all of the warning lights illuminated on the instrument panel and the vehicle hesitated to accelerate. The contact mentioned that the accelerator pedal had to be depressed with force in order to keep the vehicle moving. The failure recurred on several occasions. The vehicle was taken to the dealer who diagnosed that the shifter module failed. The vehicle was repaired. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 95,992.
The contact owns a 2005 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number: 14V438000 (electrical system) and NHTSA campaign id number: 13V175000 (power train) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform the contact of when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
The N23 recall was performed which was a software update that now recognized that the transfer case actuator motor was bad. The dealer replaced the transfer case motor at a cost to me of $900. After 3 months of driving the "4WD system" error pops up again on my dash and I can't put my vehicle into 4WD lo again. Apparently, there is a service bulletin about this - service bulletin number: 21-022-14 rev. A. no one from Chrysler informed me about this so I had to research the problem for hours on my own. This is bad business and the public should be informed of this.
This vehicle has quit running several times since we have owned it while drivingthe engine will just quit. We can move the shift lever in neutral and it will start back up, but this is still dangerous, especially when my wife is driving. It has happened to her 3 times now and happened to me 2 times in about last 5 years.
I was parked in a parking lot with the engine idling and the Jeep in park, with the emergency brake engaged. After approximately 5 minutes, the engine suddenly revved up and my Jeep surged forward, striking the car parked directly in front of me. I pressed hard on the brake and the Jeep surged forward again before the engine died and the Jeep stopped. The E-brake was still engaged, but the gear, which had been in park, was now in drive. At no time did I come into contact with the gear shifter.
The contact owns a 2005 Jeep Grand Cherokee. While approaching a stop, the vehicle stalled without warning. The failure occurred on multiple occasions. The vehicle was taken to a private mechanic where it was diagnosed that the idle control module needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer stated that the VIN was included in NHTSA campaign number: 14V438000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was 66,441.
The contact owns a 2005 Jeep Grand Cherokee. While driving approximately 65 mph, the vehicle stalled without warning. The vehicle was restarted and resumed normal operation. The vehicle was taken to an independent mechanic who stated that the transmission needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received a recall notification for NHTSA campaign number: 14V438000 (electrical system); however, the parts were not available. The dealer was uncertain when the parts would become available. The manufacturer was notified of the delay. The approximate failure mileage was 130,000.
Jeep N23 recall to fix inadvertent shifting of transfer case into neutral locks up control module. Vehicle transfer case will not shift anymore. Chrysler denies the effect, although thousands of jgc are now crippled. They recently (7/29/14) released a software update (www.wkjeeps.com/tsb/tsb_wk_2102214A.pdf) to the fdcm, the same module the N23 recall flashed. However, they are charging customers to update after the first flash for N23 locked transfer case in position. They are trying to continue to fix the N23 problem but without cost.
When I'm driving about 55-60 mph, my Laredo starts to shake very bad to where I have to come to a complete stop in order for the shaking to stop. This problem is starting to become worse as time goes on. Now when I reach 40-45 mph it happens. I was told this maybe the torque converter. I do not feel safe to drive it. I seen where there was a recall but not sure if my Jeep was one that needed the work. Any info and have there been similar events?
Engine stalls when coming to a stop. This stalling at a stop only happens a few minutes into driving and disappears after about 1/2 hr of driving. The stall can be prevented by pushing the (automatic) transmission into neutral. (I.e. this looks to be a transmission control problem, not an engine idle problem). Jeep dealer had car for two days and was able to reproduce stall but could not find cause and fix the problem. There is no check-engine light on.
Back in February I got notice of the following recall and had it performed eventhough was not having the problem. Safety recall N23/ NHTSA 13V-175. Reprogram final drive controller module. 2005 - 2010. (wk) Jeep Grand Cherokee. 2006 - 2010. (xk) Jeep commander, after this recall was perfrom 4low would not work. We were able to reset the module by resetting a fuse but, this only lasted a few months. In June the 4low stopped working again. Because we heard there was a new service bulletin out we took it back again for another flash. This time they were also wanting to replace the acutator motor, which was not available. Other people who have had this part replaced have been unsucessful. On top of this my dealer was telling me I had to pay for this part and they are claiming it is not tied to the N23 recall. We have not paid to have this part replaced because I don't feel I should have to pay for something that is Chrysler doing. It is clear that the software updates have caused these issues to arise and chrylser is not owning up to it. I feel NHTSA needs to inforce that when a recall is made it truely needs to be done and the fix really works. If issues arise with a recall NHTSA needs to make sure the company makes it right.the Chrysler customer care center is a joke. No one can answer your questions, concerns and calls are not return. Making us go back and forth for updates that continue to not fix the real problem and making us replace parts that don't fix the problem is not the right solution. It forces consumers to not have recalls performed. NHTSA needs make chrylser answer and fix this correctly. A vehicle that cannot go into 4low or neutral is just as unsafe!
2005 Jeep Grand Cherokee. Consumer writes in regards to transfer case actuator recall problems. The consumer stated he complied with the recall notice he received in the mail. The dealer reprogrammed the final drive controller module. Four weeks later, the vehicle caught on fire. The consumer stated he didn't have any problems with the vehicle, prior to the recall repair. The consumer stated after a short time of driving on the expressway, it felt as though the vehicle was not shifting into the next higher gear and would not shift into the higher gear when he pressed the accelerator. While driving in the right lane, the vehicle went into neutral on its own and the vehicle began to coast. When he looked in the rear view mirror, he noticed gray smoke coming from the rear of the vehicle and then the gray exhaust smoke, turned black. Within less than a minute, the consumer was on the shoulder and two-inch red flames began emitting from under the hood. Then the flames were five to six feet high above the car hood. The local fire department and police were called to the scene.
On May 22, 2014 I took my 2005 Jeep Grand Cherokee limited 4 X 4 with 5.7L hemi engine for recall #N23 reprogram final drive control module. The mileage at that time was 93758. After that "fix" everything seemed to run okay then on July 2, 2014 due to a grinding sound in the rear, my sons father in law checked the codes and found the emergency brake tone ring show. Also on the dashboard a "service 4 wheel drive system" message appeared. He replaced the right rear hub assembly and both emergency brake shoes, but when he went to test drive the vehicle, he said it wouldn't shift correctly. I believe he said it wouldn't shift out of 4 wheel low. Vehicle did also stall also he said. He checked internet and found loads of reports of this model and year Jeep vehicle having problems only after having the N23, NHTSA id# 13V175000. Recall "fix" performed. Mine was done at tri-cities Chrysler, Dodge, Jeep, Ram at kingsport, tn. It appears to be a computer related problem, as that's what was reprogrammed for the recall. I am disabled and need the Jeep to haul my handicapped scooter and me with my wife driving. It's essential that it's not out of service. I called the aforementioned dealer service department today and spoke to "greg" who said he could check it out. I had my sons father in law call him to fully explain what was dysfunctional as he was the one that experienced the problem and thus fully tell [xxx] about it. I was told that [xxx] said we could tow it in at our expense (not drive it) and he'd check it, but until a recall notice is received, anything done would be charged to me. Please expedite these thousands of complaints asap. I need my vehicle. I don;T have bus or taxi service, and with my disabilities (fused left hip, mainly) I can't ride in most vehicles because of leg room. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving for about 20mins the was a hard shift and my truck was stuck in 3rd gear and the check engine light came on. I took it to a mechanic and he said it could be the shift solenoid and it would cost 700 to take my transmission apart to check it. $700 later im still having the problem I bought the car at 82K im now at 92K I keep up regular service. What is weird is when I turn my turn my truck back on its no longer in 3rd and it stays that way for sometimes weeks but it comes back surely.
In route to open gym for my 3yr old, after exiting expressway in traffic approx 5-7mins, SUV shuts off. After it shut off it would nt start for approx 4 mins, it did not fully crank yet cranked, in a putting pattern, I was able to pull it out of traffic into an office park located at 3525 piedmont rd ne atl, ga 30308 in front of building 7 entering from piedmont rd. Once parked, my temp gauge was on hot panned hard right, the SUV would not start, I allowed it to cool down to halfway, during that time I made 4 attempts to start the SUV. Each time it would putter, or sound as if it was out of gas. Once SUV cooled to half I attempted to start and it started in the same putter fashion as before, yet appearing to catch as if it was start normal, all the while smoking out the back a slight pop could be heard coming from underneath the front of the vehicle, yet as it appeared to start I would give it gas with hopes that it would catch and then it just shut off and started smoking and there was a noticeably different odor that my 3 yr old and I smelled, from there I got out of the truck to see if the smoke was coming from the radiator, since the temp gauge was just on hot, I notice there was a fire burning in the lower back of the engine region, I immediately lowered the hood due to not having anything to prop it open with, I immediately got my 3 yr old son out of the vehicle to safety, I return to get his car seat and anything to hopefully salvage, I then return to the SUV to put out the fire out as best I could, I appeared to out on both sides and just smoking badly. Called a ride to take me and my 3yr old home. The following day I checked the SUV, the engine area, hood, front windshield had completely burned, there is no hood area, the hood is in the windshield, and everything else forward chard and melted, to the yellow pieces, I was able to take photos, and a video.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the gear lever failed to shift into neutral after numerous attempts. The failure occurred after the vehicle was repaired under NHTSA campaign number: 13V175000 (electrical system, power train). The vehicle was taken to the dealer ten times, but the failure recurred. The manufacturer was notified. The approximate failure mileage was 58,000...updated 09-16-14 the consumer stated after a year, the vehicle was repaired. Updated 10/02/14
The contact owns a 2005 Jeep Grand Cherokee. The contact stated the vehicle was serviced under NHTSA campaign number: 13V175000 (electrical system, power train) however, the recall remedy disabled the transfer case functionality thus creating another problem. The vehicle was taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 95,000.
TL- the contact owns a 2005 Jeep Grand Cherokee. The contact received NHTSA recall campaign number 13V175000 (electrical system, power train). The vehicle was taken to the dealer who reprogrammed the final drive controller module and performed the recall repair; however, the remedy lasted two weeks. The service all wheel drive system warning indicator illuminated and the vehicle would not shift into neutral. The vehicle was taken to the dealer who diagnosed that failure was an electrical surge that did not allow the gear shift to function properly. The dealer reprogrammed the computer software for the shifting mechanism. The failure recurred approximately eight times since the software was reprogrammed. The vehicle was being towed on a mobile home; however, the gear shift would get stuck in low shift and failed to shift into neutral gear. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55493.
A D V E R T I S E M E N T S
- Emmaus, PA, USA