This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Grand Cherokee. While driving at 55 mph, the wheels, steering, and tires began to shake severely. The contact had to come to a complete stop or drive at lower speeds in order for the shaking to stop. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 180,000.
The contact owns a 2004 Jeep Grand Cherokee. While stopped at a red light, the horn sounded without warning until the battery was removed. The contact stated that the steering wheel was loose. The vehicle was not taken to a dealer or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was 104,000.
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while driving at low speeds and making a right turn, the steering wheel seized. The vehicle was taken to an independent mechanic, who diagnosed that the steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 129,000.
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that extreme force was required in order to turn the steering wheel when making a left turn. The vehicle was taken to an independent mechanic. The technician diagnosed that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer advised that VIN was not included I NHTSA campaign number 03V079000 (steering). The approximate failure mileage was 49,000.
- Kasas City , MO, USA
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The contact owns a 2004 Jeep Grand Cherokee. While driving 35 mph, the steering wheel became difficult to maneuver. The dealer adjusted the steering, but the failure persisted. The manufacturer was not notified. The approximate failure mileage was 127,956.
I have a 2004 Grand Cherokee. Several months ago, I started to have stalling issues. Hot or cold, dry or wet, first drive of the day or last, it didn't matter. The engine would cut out in the middle of driving regardless of speed. I had to put it in neutral, recrank it and put it back in drive just to avoid accidents, otherwise it drifts out of control. At first I thought this was an isolated incident but now it happens almost everyday. It's dangerous but I have no choice to drive to get to work and from the internet a lot of other Jeep users have the same issue. Why no recall on this issue? obviously there is a defect.
When driving at low speeds there is a knocking/grinding when turning the wheel to the left which has became louder and more frequent. Since this began the steering is now loose and pulls as if needing an alignment although this was done approx. Less than 1 yr ago. It has became difficult to keep car straight when driving although I have not experienced a loss of power steering (yet). Possibly related to recall but it doesn't appear my VIN was included. This is a huge safety issue! I have heard several complaints of steering failing while traveling causing wrecks. They should reconsider the range of vehicles included in this recall.
We slipped on some black ice and the Jeep went up a hill and then we flipped and landed upside down. This is the second time this happened the other time was last year Feb 18 2013 when my 2001 Jeep Grand Cherokee rolled over three times before landing upside down. Last year it was me and my 3 sons. Thus year it was me and my husband. I injured my leg and back. Also neither times did the air bags deploy.
While approaching the intersection ( making a left turn ) my steering stiffing and I could not make a left turn into my lane ( inner lane ). I had to illegally turn into the outer lane. I immediately took my vehicle to an certified mechanic ( belle tire ) who advised that my gear box was malfunctioning. They also told me that there was a recall for that unit ( gear box- racket pinion ). I called the local dealership ( Chrysler ) whom advised that they do not have a recall for that unit. They advised me to contact you guys for help.
My wife was backing up in our drive way she did not see my sons Honda civic behind her very poor vision from being so high factory settings. She ripped the gas tank open. A few years later she was rear ended and again the tank ripped open we were lucky both times no fire. Then we have had death wobble every Jeep suffer, S from it at some time in it, S life as per the dealer. I replaced every steering part in the front end after 40,000 miles again it happened to me at 55mph on the highway I came so close to it rolling it over it took me more than a month to get back in it. The design of the rear is just an accident waiting to happen the rear is the same as a ramp to drive up. I am far from a rich man this product cost me close to 40, grand. I truly thought we could get a few cost free miles.I am disabled I live on a fixed income. Now my investment is worthless. I was a driver for a living and have driven more than a thousand cars and have never experienced this with any other car help help help please [xxx] P.S I service my cars like clockwork! I try to fix things before they break..this Jeep has me beat! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while depressing the brakes, the steering wheel began to shake abnormally. The vehicle was taken to the dealer for diagnosis. The technician stated that the steering gear box would have to be replaced. The contact referenced NHTSA campaign id number: 03V079000 (steering) but was advised by the manufacturer that the VIN was not included in the recall. The VIN was not available. The vehicle was not repaired. The approximate failure mileage was 18,000.
While turning left on a highway lost the ability to continue turning left. Barely avoided oncoming traffic. Had vehicle towed to garage. Found that the steering gear box had failed.
The contact owns a 2004 Jeep Grand Cherokee. While driving approximately 25 mph and making a left turn, the steering wheel became stiff and difficult to maneuver. The contact also heard an abnormal grinding noise coming from the vehicle. The vehicle was taken to the dealer for diagnostics where the technician advised that the steering gear assembly would have to be replaced. The contact referenced NHTSA campaign id number: 03V079000 (steering:gear box (other than rack and pinion)) but was advised by the manufacturer that the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 70,000.
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while driving 45 mph over a road bump, the vehicle started to jerk violently. The contact mentioned that the failure recurred several times. The vehicle was taken to a local mechanic who was unable to diagnose the failure. The manufacturer was not made aware of the failure and the vehicle was not repaired. The failure mileage was 60,000 and the current mileage was 120,000.
The contact owns a 2004 Jeep Grand Cherokee. While driving approximately 10 mph, the contact attempted a left turn when the steering wheel became extremely difficult to maneuver. The contact applied the brakes to stop the vehicle. The vehicle regained power steering after the contact restarted the vehicle. The vehicle was not taken to the dealer for diagnostics. The contact referenced NHTSA campaign id number: 03V079000 (steering:gear box other than rack and pinion) but was advised by the manufacturer that the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 137,000.
Steering losing power when turning right, accompanied by a whine and sounds of pressure loss. No leaks in power steering pressure hoses, no leaks in gear box (gear box was dry), no leaks in any other relevant parts within the steering system. Problem was investigated by aaa and pepboys. Power steering pump replaced and flushed on 6-Jan-12. The loss of power steering problem is still persisting, and is worse now with a new pump and clean pump system. Pepboys national research indicates that the problem is within the gearbox, spacer clip moving out of position when turning right cutting off power to the steering system, and moving back into position when turning left restoring power to the steering system. Chrysler has a tsb reported March 4, 2003 for this exact failure. Chrysler claims this vehicle's VIN is not included in the manufacturer's tsb, NHTSA campaign number: 03V079000. Case has been opened with Chrysler - case #: 21743619. I cannot steer this vehicle at all without the assist of power steering. Extremely concerned with the potential danger of losing power steering while driving causing a crash, flipping, and potential serious injuries or death.
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the steering wheel would become extremely stiff when attempting a left turn. The dealer was notified who advised the contact that the vehicle was not included in the recall associated with NHTSA campaign id number: 03V079000 (steering: Gear box -other than rack and pinion). The manufacturer was not notified of the failure. The failure mileage was 60,000 and the current mileage was 100,000.
The contact owns a 2004 Jeep Grand Cherokee. While driving approximately 35 mph, the contact noticed that the steering wheel became extremely difficult to maneuver. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic advised that the gear box would have to be replaced. The contact referenced NHTSA campaign id number: 03V079000 (steering:gear box (other than rack and pinion)) but was advised by the manufacturer that the VIN was not included in the recall. The approximate failure mileage was 106,000.
A D V E R T I S E M E N T S
- Kansas, MO, USA