This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Shaking would occur when attempting to stop the vehicle. The driver took the vehicle to the dealer for inspection, and the mechanic determined that the rotors needed to be replaced. The steering wheel would shake. The first time the vehicle was taken to the dealer under warranty, the drums were changed in which the vehicle was under 10K miles.
2003 Jeep Grand Cherokee problems with front brake disc pulsating. The dealer resurfaced the front rotors under warranty, however the manufacturer will not take responsibility, even though they are aware there is a problem.
Service brakes ? problem with rotors. Very dangerous front wheel wobble when breaks are touched at high speeds. Also have slow pulse pressure on brake peddle at low stopping speed due to rotors that have warped, again. Had to fight with dealership to resurface rotors at 20K and they have again rewarpped at 24K causing an intermittent high speed wobble when the breaks are touched. We had a 2002 model and the dealership told us that that after replacing the rotors twice, on this vehicle, this was a known issue with Jeep and was due to the poor quality of material used in the rotors that cause them to warp. Car is in our local installer today installing better quality rotors and brake pads. My question is why no recall if this is an old problem with almost every Jeep Grand Cherokee that is out there.
2003 Jeep Grand Cherokee into service department with approx. 18,000 miles. It went in for scheduled maintenance. I also stated that there was a chirping noise in the passenger door area. After inspection, the service department informed me that the brake pads and brake rotors would have to be replaced. If this is true, it indicates to me that there is a manufacturing problem or a brake problem. Either way, I, as a consumer, do not feel responsible for the dealership wanting me to pay to repair the vehicle. The vehicle remains to sit at the deralership.
When the consumer applied the brakes from 60 mph the front end of the vehicle would vibrate and pulsate. The vehicle's rotors were replaced several times. The consumer has had to change the rotors every 5000 miles.
- San Carlos, CA, USA
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There is either a design or manufacturing defect in the brake rotors/calipers of the recent Jeep Grand Cherokee. The brake rotors have been replaced on three separate occasions in the first 18 months (July 2003, Dec. 2003, June 2004), and I have just been informed by the dealer, on February 10, 2005, that the brake pads are thin and the front rotors are rusted and warped and need replacement again. This will be the fourth time, and my car presently has 28,000 miles on it. It is a 2003 Jeep Grand Cherokee that I purchased in October 2002 from central auto group in norwood, Massachusetts. The warranty does not cover future repairs, and I have been told by the manufacturer, daimler Chrysler that there is nothing it can do but that I will need to have the rotors replaced at my own cost. The central auto group service manager told me that the calipers and brakes had been re-designed a few years ago. I also understand many other drivers have had similar issues and that Chrysler issued a technical service bulletin on June 10, 2002 regarding this issue.
The front rotors warped. Consumer stated that this will be the second time replacing the front rotors. Also, after 10,000 miles they needed to be replaced.
Vehicle shook uncontrollably. Consumer was able to maintain control the vehicle, and drove it to the dealer. Mechanic determined that brake pads and rotors needed to be replaced. Consumer informed the mechanic that this problem happened at 13,000 miles, and brake pads and rotors were replaced. Currently, at 20,000 miles the problem resurfaced again. Mechanic advised the consumer that he was financially responsible for the repairs.
Have owned a 2003 Jeep Grand Cherokee for approximately 2 years. At 11,000 miles had a moderate pulsation of brake pedal with moderate vibration and steering wheel shaking. Dealer repaired under warranty by turning front rotors that they said were warped. After approximately 10,000 more miles same problem with same result. Dealer said that they understood the problem, but Chrysler had decided due to so many complaints they were only going to warrant for first 12,000 miles/12 months. I paid for repair. After approximately another 10,000 miles the problem recurred. It is so sever that at braking of approximately 45 mph and over the vehicle is hard to control and, when the steering wheel is turned looses it vibrates uncontrollably. If you are making a turn while braking in that situation, a less experienced driver or one not expecting it could lose control of the vehicle. Filed complaint with Chrysler and they allege it was due to driving conditions. The first 3,000 miles were highway miles as well and many of the others since the vehicle is driven regularly long distances on the interstate. I do not ride the brakes, brake hard, or drive with two feet.
The front rotors on my 2003 Jeep Grand Cherokee warped out of tolerance before reaching 20,000 miles. While the braking ability did not appear to be impaired, the shuddering in the steering wheel while braking was a concern.
New 2003 Jeep grand cherockee overland - 18,000 miles - normal driving conditions - about one month ago we noticed a pulsating action when braking - then, while driving at 45-55 mph and acting on the brakes the vehicle steering started shaking hard - two days later we took the Jeep to the dealership and they changed the front pads (also if still good) and resurfaced the rotors at a cost of $ $300. Reading on your web site, about other drivers complaints, I am afraid this is not the end of the story.
The vehicle shimmied when the brakes were applied at 30-60 mph. The vehicle was taken to the dealer, who turned both front rotors because they were out of round. This work was done at 18,000 miles. Currently, at 24,000 miles the problem recurred.
Brake pad and rotor failure after one year and four months of vehicle service. After further research, it has been determined that this is a known problem with the Jeep Grand Cherokee - all years (internet based research) the manufacturer was contacted and they said that these parts (brakes and rotors) are only warranteed for one year or 12K miles. Most other parts are warranteed for 3 years and 36K miles. This problem is known by the manufactuer (Chrysler) and they have had this safety problem for years of production with this model. Both the dealership and the manufactuer refuse to repair the vehicle under warranty. Due to this known safety issue by Chrysler and their greatly reduced warranty coverage on just these items (which indicates their knowledge of the problem) it is determined that a safety issue exists that could have or already has caused injury to others.
Rotors on my 2003 Jeep Grand Cherokee will have to be replaced for the third time. First time brakes went bad starting at 10,000, had them replaced at 12,200 dealer paid, second time rotors went bad after 5000 mi. I had to call Chrysler took 40 minutes. They would only pay for parts, stated he was going out on a limb. Rotors are bad again after only 4000 mi.
We have a 2003 Jeep Grand Cherokee larado. The brakes had to be replaced at 21,000 miles due to warped rotors. The rotors were turned. By 22,500 miles they again started vibrating the front end. We were on a long trip and by 26,000 miles the front end was shaking violently each time the brakes were applied. The dealer did replace the brakes at no cost and installed new rotors.
When the consumer applied the brakes, the vehicle stopped slowly with pulsation. The surging has occurred many times since owning the vehicle. The consumer found that the rotors were out of round. The front rotors warped in the first 10K miles. The dealer suggested that the problem was form the heat from non-asbestos pads.
Vehicle shakes when breaking over 45 mph. Dealer has stated warped rotors as the cause. Vehicle has 26,000 miles and rotors were out of warrant at 12,000 miles.
While driving 45 mph, consumer noticed after depressing the brakes vehicle steering wheel began to shake hard. Vehicle was sent to a service technician and said that the brake rotors needed to be replaced.
Brake pedal pulsated and the steering wheel vibrated when the pedal was depressed. The pulsation and vibration was worse when the pedal was depressed at highway speeds. Vehicle was uncontrollable. This problem occurred because the brake rotors warped.
A D V E R T I S E M E N T S
- Port Huron, MI, USA