This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Jeep Grand Cherokee. When the contact depresses the brake pedal to stop the vehicle, the front end shakes. While driving during the winter months and depressing the brake pedal, the front end shaking causes the contact to lose control of the vehicle. He examined the brakes and noticed that the rotors were warped. The vehicle was taken to the dealer, but was not serviced. The failure occurred at various speeds. The current mileage was 42,340 and failure mileage was 15,000.
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the steering wheel, floor, seat, and instrument panel vibrated. There was also a minor pedal pulsation (brake roughness) under light to moderate pedal application. He took the vehicle to the dealer and they stated that the brake calipers were covered under warranty; however, the rotors and pads would have to be replaced at his own expense. The manufacturer would not provide any assistance. The powertrain was unknown. The failure and current mileages were 44,700.
2002 Jeep Grand Cherokee with defective brake rotors. Customer states that she has had the brakes repaired and replaced on 2 separate occasions. Consumer wants reimbursement for the repairs.
The contact owns a 2002 Jeep Grand Cherokee. While driving 40 mph, the brake pedal and steering wheel pulsated when the brakes were applied. The rotors were previously regrounded at the dealer, however, the failure continued. The dealer replaced the brake pads and rotors. The failure mileage was 14,131 and current mileage is 32,899. Updated 01-15-08. Updated 12/12/07.
The contact owns a 2002 Jeep Grand Cherokee. While driving 60 mph, the steering wheel would vibrate when the brake pedal was depressed. The dealer stated that the rotors were warped and they replaced the rotors and brake pads. Approximately eight months later, the failure recurred. The dealer stated again that the rotors were warped. The contact stated that the failure occurred every eight months. The VIN was unknown. The failure was mileage 12,000 and current mileage was 25,000.
- Rochester Hills, MI, USA
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The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 45 mph, the front end of the vehicle shook when the brakes were depressed. The vehicle was taken to the dealer who stated that the front rotors were warped due to excessive heat. This failure has occurred previously. The correct VIN, # of cylinders, and engine size were unknown. The current mileage is 55,000 and failure mileage was 45,239.
The contact owns a 2002 Jeep Grand Cherokee. The contact called pertaining to the class action suit against Jeep for the brakes. She has been experiencing severe brake and rotor failure. She stated that when she depresses the brakes, the vehicle pulsates horribly and out of control, causing the steering wheel to shake. Every time the vehicle was taken to the dealer, they stated that she needed a front end alignment. The contact has had the alignment performed three times and the failure still occurs. She has contacted the manufacturer who stated that she does not qualify for the class action suit because her vehicle is an older model. The contact stated that the mechanics have continued to place the faulty part on her vehicle due to the date of the class action suit. New tires were also installed as suggested by the mechanic. Approximately 10,000 miles later, the brakes are needing to be replaced. The engine size was unknown. The current mileage is 80,655 and the failure mileage was unknown.
The brakes on 2002 Grand Cherokee are very suspect. The dealer replaced them under warranty at 24,000 miles due to warpage of rotors. At 54,000 miles the rotors were turned because of warpage and now at 62,000 they exhibit symptoms of being warped again - worse than before they were last turned. Jeep has obviously only replaced defective parts with defective parts. This creates cost, inconvenience and potential safety hazard to the consumer.
The front brake rotors have warped for the second time in 42,000 miles. Driving with these warped rotors causes the steering wheel to shake violently and brake application at the wheels to be uneven. The shaking is more pronounced when braking from speeds above 40 mph. This is a very unsafe condition especially on wet or icy surfaces. The dealer refuses to replace the rotors under warranty.
: the contact stated the vehicle did not stop while the brake pedal was depressed. The brake pedal must be pumped in order to stop. The dealership determined the rotors were too thin for the vehicle and thicker rotors should be installed.
After reading almost all complaints with other 2002 Jeep Grand Cherokee, I have to put in my two cents worth. I can relate to almost every complaint that there is. I just had both my front left and right window regulators replaced a month and a half apart, one just today at $327 with my employee discount. (I work for a car dealership) last month, I have had almost $500 worth of repairs for my power steering pump problems. I have had my brake rotors turned and resurfaced and am in need of doing it again. Then on the other hand, I have experienced problems with my dual control panel not working correctly which I have not have repaired yet because I don't have the money for that one and didn't know at the time that it was a problem. Then when my Jeep was under warranty I have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that I can't think of at the moment. I have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the Jeep dealer has not been able to recognize as a problem. I feel that those new Chrysler commercials are not up to par as american and german engineering. Those germans know how to build vehicles in the first place and help repair them as the problem seem necessary.
My 2002 Jeep Grand Cherokee Laredo has had the rotors warp three times in the first 38,000 miles. The first of which occurred around 12,000 miles the second at 24,000 and now again. The service at the dealership was fine except for the expense after the warranty was up. The service man explained to me that Jeep was using an inferior product for the rotors, but there was not to be a recall expected. I am currently signing up for the class action lawsuit against daimler Chrysler. If you need information on this contact www.dccsettlement.com
2002 Jeep Grand Cherokee. When braking, the steering wheel shudders and front end vibrates. I was told by Jeep service that calipers were defective causing rotors to warp. Vehicle has only 23000 miles. Dealer service informed me all front end brake components would have to be replaced at my expense. After further discussion, service dept. Agreed to a one time repair under a '' good will warranty. After researching this website, I see this is an ongoing problem for at least 4 years. This is truly a safety issue and I can't understand why there has not been a recall at some point in time.
My 2002 Jeep Grand Cherokee limited V8 rotors warp every 12K-15K. The conditions worsens the longer I wait to have them repaired. I get strong steering wheel and brake pulsation when applying the brakes, especially at speeds over 40 mph, but I can feel at speeds as low as 5 mph. This is definitely a safety concern, I have issues braking at high speeds due to the pulsation.
: the contact stated while driving at various speeds, the service brakes pulsate causing the steering wheel to vibrate. The dealership turned the rotors at 7,000 miles. On December 3, 2004 at 17,000 miles the rotors and calipers were replaced because the vibration returned. At 28,000 miles the problem returned, but there have been no additional repairs.
: the contact stated while the vehicle was being driven at any speed, the steering wheel shook. The dealership determined the rotors were warped and replaced the rotors. This occurred every 20,000 miles and the rotors must be replaced.
Consumer complaint regarding safety concerns 2002 Jeep Grand Cherokee braking system. The vehicle rotors warped prematurely and resulted in vibration while braking.
The contact stated vehicle was going through the second set of rotors in a year. When the rotors were six months old they had to be resurfaced due to corrosion. They service on vehicle was being done by a mechanic, who suggested that the rotors be replaced at this time. The vehicle has not been taken to a dealership. The manufacturer has been contacted. They offered no free remedy.
A D V E R T I S E M E N T S
- Deerborn, MI, USA