This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We have had 3 front brake rotor incidents in 3 years with a caliper/rotor replacement @ 8,000 miles. Front rotor resurfaced somewhere around 20,000 miles and replaced again at my own expense at 28000 miles. The problem was severe enough to frighten my wife (she is the primary driver of the 2002 Jeep Grand Cherokee Laredo) because of severe steering wheel shake and brake pedal pulsation when the brakes are applied. Most severe when entering the off ramp on the interstate. I kept the old rotors that the dealer installed at 8,000 miles. The dealer was not willing to replace the brake components the last time saying that they are "wear items" and I was past the 3 year warranty. Obviously there is a heat problem with the brake components. Most likely cause would be calipers failing to release or some type of restriction to the brake fluid returning to the master cylinder. I know of one other owner of a Jeep Grand Cherokee with similar problems.
Brakes have been replaced on Jeep Grand Cherokee (2002) twice since purchase new. Both times wear was uneven and symptoms were extreme shaking while braking. The dealer did not charge for the brake repairs, because he said they would bill daimler Chrysler as they know there is a problem with the brakes. The third time the brakes began shaking I spoke with the dealer for repair. They informed me that the car manufacturer extended the brake warranty up to three years and 36000 miles because of the defect but would not be paying for replacements after that time. I am now expected to replace these horrible brakes on my own. I called the company and got no assistance. I am aware that a recall was placed on previous Jeep brakes, and I am informing you of these facts so it could begin an investigation again. Thank you.
2002 Jeep Grand Cherokee. The consumer stated that the vehicle has 34,000 miles on it and the brakes have gone out twice. The consumer contacted the dealer, and they stated that they do not have a recall. The vehicle was taken to the dealer the first time and it was no longer under warranty. The vehicle was taken to a private mechanic, and they replaced the pads and cut the rotors. The problem occurred 20,000 miles later. The vehicle has not been into a mechanic this time.
The contact states he owns a 2002 Jeep Grand Cherokee limited. The consumer states that there was technical service bulletin 10005603 regarding the visibility:defroster/defogger system:windshield:controls/wiring. The consumer stated that he had the repairs done, but the cost was $1,357.24. He was still not satisfied with the repair of the vehicle because some of the vents pushed through a lot of air, and some of the vents pushed through a minimum amount of air. The consumer felt that this was a safety defect because it did not allow the defrosting system to work properly on the passenger's side of the vehicle. The consumer was concerned that there was no heat or air conditioning on the passenger's side. The digital control for the passenger's side of the door did not work due to the breaking of the door vents and the duct work for the defrost/defogger, air conditioner, and heating system. The consumer contacted the manufacturer, and they stated they would get back in contact with the consumer after they contacted the dealership. When the manufacturer called back, they stated there was nothing that they would do because the vehicle was over the three year, 36,000 miles warranty. The transmission governor solenoid was replaced. The rotors were replaced because they were warped.
Jeep started shaking when brakes were applied. It was noticeable but not horrible. I live in Colorado and went up into the mountains where brakes were applied more frequently. Had a car load of girl scouts on a camping trip. When the brakes heated up, the car started shaking so violently when the brakes were applied that it was difficult to control the car. The girls were scared to death and the shaking caused me to actually pull over and put the girls out of the car to ride with other people in our group. I have never experienced anything like it in my life. I was in tears by the time we got to the camp site and all the way home it did the same thing. I never got the car over 30 mph in a 2 hour drive home. The car does not shake as violently if the brakes are not that hot, but it definitely shakes substantially. Had the rotors repaired but the brake pads were fine. This is the second set of rotors I have put on in the past 18 months.
- Boulder, CO, USA
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2002 Jeep Grand Cherokee SE- brake vibrations and front end shimmers with high speed brakeing with only 28000 miles. DC and Jeep warrenty will not cover new brake rotors and pads to resolve issue.
This starting again for the second time on April 30th, 2005, and this happened before about a year and half ago. The rotors went out again for the second time. Contacted Jeep, and they covered the repairs the 1st time, and currently they were going to charge consumer for the second time. This vehicle only has 38,450 miles on it. Dealer recommended putting on heavy duty rotors on it.
The consumer states that the brakes 2002 Jeep Grand Cherokee vibrate and jerk you all over the road at high speeds above 40 mph. Even at low speeds you can feel the vibration when you apply the brakes. The first problem was at 7,986 miles and the owner had to have the brake calipers and rotors replaced as per instruction. The owner said that the vehicle was under warranty. The second problem is at 19,000 miles on the same vehicle, the brakes are doing the exactly same thing again. The owner has not had the brakes fixed at this point because the Jeep dealership said would call the owner back after they talked to the factory representative. The owner has not talked to any one at Chrysler but customer services and they would not give the consumer any information. The owner feels like the vehicle was not fixed right the first time. There are not any recalls on the vehicle. The owner is waiting on the dealership to call and tell him what to do. The vehicle has been regularly maintained.
2002 Grand Cherokee overland. The consumer took the vehicle to the dealership to be repaired, because the brake pedal pulsated and the steering wheel vibrated, the dealership said the problem was with the brake rotors, the dealer turned the rotors on two separate occasions, the third time the consumer took it back to the dealer they replaced the rotors, it temporarily fixed the problem. The consumer called Chrysler after the problem occurred again, Chrysler told the consumer to take it back to the dealer, the dealer said that it still had the same problem, the dealer contacted Chrysler, they told the dealer that they would not reimburse them for fixing the problem because it was no longer under warranty, when the problem had first occurred it was still under warranty and the dealer failed to completely correct the problem, when the consumer first had the problem the dealer had said that it was the anti-lock brakes and that the problem was normal, dealer had talked the consumer out of having anything done to fix the problem.
The front brake rotors are not built strong enough. They will warp within 12,000 to 14,000 miles, causing the front end to shake violently when the brakes are applied. This happens well before the brake pads are worn enough to be replaced. My Jeep has 32,000 miles and has already gone through two sets of rotors, and will be needing another set soon.
Contact states the rotors on the vehicle warp and cause the vehicle to shake. The rotors have been replaced 4 times, they need to be replaced for the 5th time.
Warped brake rotors... Jeep has a major problem with this potential safety issue and refuses to acknowledge or correct the problem. Shame on them for not replacing their faulty parts.
Vibration of the steering wheel, floor, seat, instrument panel & fminor pedal pulsation (brake roughess) under light to moderate pedal application. This condition may be casued by thickness variation of the brake rotor system. To correct this problem brakes & calipers must be replaced. I feel that anything having to do with the brakes on a vehicle should be the responsibility of the vehicle manufacture to correct. I consider brakes a life/death situation. There is a technical service bulletin from Jeep # 05-0036-02 rev. B, date 12/16/2002.
The rotors in my Grand Cherokee have failed early on my 2002. I had to have them replaced--under 5000 miles--then at 22000 they failed again and this time they cut them down--now at 35000, I have to have them replaced. These are Chrysler / mopar parts--this is a Jeep--like a truck--so why is this a problem--not only I have had this problem--when speaking with fullerton, in somerville NJ, I was told by the service manager that it has been a problem and even his wife's Jeep did it--however since he replaced with a non Chrysler/mopar part, he has not seen any continuing problems. I feel that these parts are defective and since this is the 3rd time of this happening, I am annoyed. I called the Chrysler consumer line and I was told that if I had called before the vehicle was repaired, that maybe some of the cost could have been adjusted--this is after the fact- can anything be done?
Consumer complained about a front rotors. Problem. They had to be replaced every 15,000 miles. Owner contacted the dealer and the manufacturer, who stated that the wear time was normal.
At 15000 miles the rotors warped. As a result, when applying the brakes the front end shook violently. The part was replaced three times. However, problem recurred. Consumer was told by Jeep that this is a problem in all Grand Cherokee since 1999 and that there is no fix (after market rotor will not fix the problem).
Bad rotors. My rotors were warped at 13,000 miles, dealer didn't fix, I had resurfaced at my cost. Now 28,000 miles and same problem. I have had many other vehicles and have never once had warped rotors. I'm the only person who drives the Jeep and the claim its bad driving. This hasn't caused an accident yet, but with the violent shaking of the car when braking it very well could.
A D V E R T I S E M E N T S
- Sioux Falls, SD, USA