This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving in a mall parking lot looking for a parking space. I was turning the corner to go down the next aisle and all of a sudden I had no control of the Jeep. As I turned to the left to continue looking for a park, the Jeep was speeding out of control and I was slamming on the brake with both feet and the Jeep just kept accelerating! I was unable to steer away from the vehicles I was heading towards. As I was heading towards the first vehicle that I hit, I was trying to steer away from it and then the Jeep turned to the right and kept accelerating. I ended up hitting four other vehicles ( 5 vehicles total) and finally came to a complete stop after hitting the last vehicle. There is extensive damage to my Jeep and to the other vehicles involved. We have not had the damage accessed yet, so we do not know how much this will cost to fix. I believe my Jeep is totaled. We are thankful nobody was injured and that I am ok, just shaken up a little.
2001 Jeep Cherokee rotors and pads have been replaced every year in the last 3 we owned it. This year I will have to do it twice. Never buy Chrysler again, they have issues with a product and don't attempt any solutions to fix them. Brakes pulse very bad, very bad while braking and they are fine for the first 90 days of the repair but then go bad again. I believe while braking in rain or wet conditions warping occurs and once again the vibration comes back. I purchased high performance rotors and pads and at the same time as factory rotors and pads the same thing occurred again. Recommendations: Don't drive in wet conditions and get rid of truck, they say buy american but why"??" poor workmanship and ignorance of the danger that could come of this shows they have no concerns for the american consumer so why should I have concerns for a business that is suppose to be a staple in the american economy. Our government bailed them out... I bailed them out and this is the thanks I received, new rotors and pads at my expense. I hope they fold so that the product the bear their name to does not injury or cause death to people that hold trust in them. My only hope is that they close the doors on this company forever so that people can once again be proud of american products. Signed, a very disappointed american consumer.
Bought new 2001 Grand Cherokee limited. Currently at 84,000 miles. I have had to replace the front brakes and rotors at least 6 times. Like all the other complaints from Jeep owners, the brakes wobble when applied after about 3-5 thousand miles. Three sets were replaced under warranty. Also as I have read many others complaining about, the driver and passenger side front windows have fallen out. When we complained to the dealership about the car being a lemon, they said it did not apply since they repaired the problem. All they did was prolong the problem by replacing parts until the warranty expired. The date below is the most recent, but has been ongoing since purchase.
Loss of brakes due to brake line rusting out. No warning. Slow speed. Replace brake lines from master cylinder to rear brake line fp-number 3051 brake line fp-number PA351.
I own gene's automotive repair. I have been repairing vehicles for over 40 years. My customer brought in his 2001 Jeep Grand Cherokee for a brake check due to squealing. The pads were fine, but I noticed a lot of rusty dust. I was going to remove the caliper anchor pins to grease them and found them seized in the bore. Prior to this, I test drove the Jeep and noticed the brakes didn't seem to be slowing as fast as I felt it should. The seized pins are the reason for this because as the pads wear, the pins should slide inward to accommodate the wear. If this problem had continued for an extended period of time, I suspect the anchor pins would eventually bend or shear off under the hydraulic pressure from the caliper. If the angle were to get severe enough, I believe it would seize the piston in the bore. The cause of this is possibly water intrusion past the anchor pin seal. I believe this design is dangerous and should be redesigned.
- Royse City, TX, USA
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The contact owns a 2001 Jeep Grand Cherokee. While driving approximately 30 mph and depressing the brake pedal, the steering wheel began vibrating. During acceleration, the steering wheel would vibrate uncontrollably. There were no warning indicators prior to the failure. The vehicle was immediately taken to an independent auto service and the technician stated that the piston in the braking system had locked up on the front driver's side. The front driver and passenger side rotors, pads, and calipers were replaced. The contact was very concerned of the safety risk involved. The failure mileage was 70,300 and current mileage was 70,400.
Driving down main street and it was dry road conditions and went to apply brakes and pedal would not engage at time. Had in past pulsing pedal, but no brakes at all this time resulting in a rearend collision with the car that had stopped in front of me.
: the contact stated while driving various speeds, the vehicle pulsated, when the brake pedal was depressed. It was taken to the dealer on several occasions, where different parts of the brakes were replaced however; the problem recurred.
My wife and I purchased a new 2001 Chrysler Grand Cherokee and have had nothing but problems with our brakes, rotors and calipers. The warranty covered it for the first three years and the Chrysler manufacturing paid for repairs up to now, but are now refusing to pay for future repairs. And it's due again, the brakes and rotors have been replaced every year. I believe this is a secret recall and I'm sure a technical service bulletin was issued to all the dealer repair shops and that angers me and I'm sure a lot of your complaints as well my wife and I are at our wit's end and don't know who to turn to. This to me, warrants a nation wide recall, does someone have to die before Chrysler takes this complaint seriously or has it already happened and the people who investigated the accident wasn't aware of this dangerous defect, who knows? we refuse to trade it in or sell because we simply can't afford it at this time, it's paid for. Any advice and/or guidance will be appreciated. Thanks.
: the contact stated while applying brake pressure at high speeds, there was a pulsation and an increased stopping distance. The vehicle was seen by a dealer and the rotors were replaced. Afterwards, the brake pulsation continued to persist.
Vehicle shakes when trying to break again. Took in for service and told they had safety notice that the brakes and rotors were to be replaced. New mfg on the rotors, since they were having a problem. Brakes and rotors replaced when 2 yrs in services with about 9K. 3 yrs later (29K per dealer) rotors need to be cut due to warping again. In 2003 was told when they changed the metal rotors, I should not have the problem again. Now the vehicle is out of warranty and rotors are warped.
Jeep Grand Cherokee owner. Defective brakes cause wheels shaking under routine use making vehicle difficult to control especially while driving at highway speed. Experience terrible shaking of the steering wheel, seats, floor board and instrument pane. When pressing on the brakes.
When the brake pedal is depressed, the pedal pulsates, vehicle jerks forward and vibrates. The dealership replaced the rotor on front wheel, which partially solved the problem. However, progressed and got worse. The dealership indicated that they didn't know how to fix the problem and they suggested that the consumer contact a brake shop. Brake failure at speeds of 30 mph or more. Dealer replaced brake pads, rotors, and caliper, but did not correct the problem.
Dealer replaced at 10,000 miles the fronts rotors and pads. At 30,000 miles the front rotors/pads, and calipers were replaced. At 46,000 miles the front and rear rotors were resurfaced and the pads were replaced.
While braking vehicle experienced extended stopping distance, and the steering wheel vibrated. Dealerships mechanic repaired this problem six times, but the consumer was still having the same problems.
I am the original owner of a 2001 Jeep Grand Cherokee. At 24K miles, the brakes vibrated so bad that I had to apply significant force to the steering wheel to maintain safe braking. My Jeep dealer told me I had to have the entire brake system redone-and I did- $600+ bill. Now 10K miles later, the brakes are again pulsing. The dealer now says the rotors need to be resurface-same ones they replaced 10K miles ago and that this isn't covered under warranty. What is going on" why no recall? does someone need to get hurt in an accident"
The consumer had the vehicle in the shop almost 10 times for repairs. The consumer argued that the power steering was out of order and she was unable to steer the vehicle in reverse. The vehicle had experienced other problems such as the drive pinion, heating pads, brake rotors, calipers, pads, power steering pump, the rear shock absorbers and rear sway bar links. The dealer was contacted about the problems no help was offered. It had appeared that there had been a recall issued for the Grand Cherokee built only from Nov 22- Dec 5 2000 for the power steering and the consumer missed it by a month, but the vehicle experienced the same problem as the recall that was issued. The consumer was very dissatisfied with the dealership. The vehicle also experienced three tire blowouts. The consumer was told the problem was caused by the gear box, there was a recall regarding the issue, however the consumers vehicle was not included in the recall. The front pinion seal leaked.
Vehicle experienced excessive vibration when brakes are applied. The vehicle had become unstable when braking while on the highway. Slight moderate braking caused the excessive shaking of the steering wheel and intensive vibration on the brake pedal to the point of a lost of control. Tsb# 0500501 was performed. The consumer was told he was hard on the brakes. The problem recurred at 21K miles going at a speed of 55 mph.
A D V E R T I S E M E N T S
- Riverdale , UT, USA