This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Re: braking system, vehicle has always had shimmy or pulsation and feel that vehicle will not stop. Complained to dealer at 9,000, 20,000 and again at 34,000 miles as well as numerous times while at dealer for oil changes. Always told this is just how vehicle brakes until 34,000 when told that all pads need replacement and rotors are warped. Chrysler refuses to pay or acknowledge defect despite my record of complaints. Re: drive shaft, vehicle clunks as stopping and takes a long time switching gears. Complained at 5,000, 9,000, 20,000, and 34,000. Drive shaft supposedly replaced at 5,000 and 9,000 miles, although independent mechanic doubts upon review. Chrysler considering another replacement after 34,000 mile complaint.
When applying brakes at speed over 50mph steering wheel vibrated, which almost caused loss of control. Brakes system has been repaired at least seven times. Took to dealer, and dealer indicated normal wear of brakes. Please add VIN.
First noticed vibration when stopping due to warped front brake rotors before 10000 miles. Had serviced at dealer at 13373 miles per dailmer-Chrysler tsb (rotors turned down, new "improved" brake pads). Problem reoccurred and was taken back to the dealer at 29899 miles. Dealer admits there is a design problem, but dailmer-Chrysler will not, and hence will not cover the repair under warranty nor provide a more durable fix. Complained to daimler-Chrysler's customer service line and was extremely displeased at their complete failure to correct the defect. Reviews of various internet discussion groups reveals this is not an isolated incident but a widespread problem with many similar (or even much worse) reports with daimler-Chrysler again denying all responsibility. The brakes are clearly underdesigned for the application and pose a potential hazard due to increased braking distances caused by the warped rotors. After-market rotors apparently will correct the problem, but this cost should be incurred by daimler-Chrysler.
It is obvious this problem with severely defective brake rotors is a major safety defect. I feel that if the proper safety organization were to investigate this thoroughly by testing braking distance, brake handling, and how ABS brake system is affected it would be found to be a significant safety hazard in all the vehicles involved. I would not be surprised if some accidents could have all ready been avoided if this issue was resolved. This is a much more wide spread problem than may be realized as my brother-inlaw had the same problem with his 1999 Jeep Grand Cherokee Laredo, but he just had them replace both front rotors, at his cost. I'm sure Jeep is not writing to the NHTSA every time they replace these defective rotors, do they?
After researching a problem with my 2000 Grand Cherokee on-line, a website encouaged me to file a complaint on this site. My vehicle shakes (steering wheel and whole truck) when even slightly touching the brake pedal at speeds of greater than 40 mph. Based on what I have located on the internet, and what the dealership told me, this is a very very common problem in the 2000 Jeep. I feel as if I could easily lose control of the vehicle due to the severity of the shaking. The dealership states Chrysler does not cover this under warranty. I believe it is a safety hazard and they should find a way to fix the problem, as most people are having the rotors burn out again after a few thousand miles.
Last year vehicle was taken in for a shimmy. When traveling over 50 mph the vehicle shakes very badly. Took to a mechanic and they replaced rotors and brake pads. Six thousand miles late, vehicle started to shake just a little. Took back to dealer and they couldn't duplicate the problem. Every 15 to 20 miles rotor need changing. Consumer feels its very unsafe.
Brake rotors and pads have excessive wear and tear. Vehicle loses control and vibrates when brakes are applied. Rotors and pads were changed 5,000 miles ago. Dealer was notified.
After owning this vehicle for just over 19 months, we have had to have the main computer replaced as well as new front brake rotors 2 times. The first time we had to replace the rotors we had owned the car for a little over a year. Now, the second time we're replacing the rotors after only 7 months. The brake rotors warp and cause sever "shimmying" while braking, this leads to less control of the vehicle and delayed stopping. This problem causes a hazard to both the passengers of the defective vehicle and to those driving around it. These vehicles need to be recalled and the defect needs to be corrected right. Thank you for your time and your help.
A D V E R T I S E M E N T S
- Laurel, MD, USA