This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My wife had stopped to get mail from rural mailbox. Stopped vehicle, placed transmssion lever in park and shut off engine. Upon return, could not start engine. Called me on cell phone to come to her aid. Car would not start and shift lever could not be moved. Suspected neutral safety switch, and attempted to force the shift lever, which caused a "crunching" sound and the engine then was able to start and the transmission was engaged. Removal of the console cover revealed a plastic "switch" with place for attachment of two cables. The front cable was disengaged and seems to be connected to the steering/brake pedal ( out of view). There is a pin in this assembly that aligns the plastic components and allows the button on the shift lever to move between positions. The pin had slipped out, and was re-inserted.the vehicle could now be started without depressing the brake pedal, and the steering wheel no longer locked when shutting the ignition off. The shifter worked normally, locking up in park and requiring the lever button be depressed when shifting. Apparantly the pin has slipped out again and my wife reported on 12/29/03 that the button no longer has any affect and is not required to go between positions on the shift pattern. This sounds like the problem I have read about with gr Cherokee moving unattended. It is time Chrysler owned up to this potentially serious issue. This is our third Grand Cherokee and it will be the last.
Consumer parked the vehicle in the driveway with engine running. After a couple of minutes, vehicle rolled back and damaged the fencing of the residence. Vehicle was still in park.
Mfr# B02 & NHTSA# 02 V 053 000/inadvertent vehicle movemont: Consumer states that the vehicle have difficulty of shifting out of parked at 50 degree or cooler since the recall repairs was made at the dealer adam Jeep, in aberdeen, md. Phone# 410/879 5800. Dealer notified. Feel free to provide any further information.
Consumer states while putting the vehicle into park the vehicle went into reverse and started to move in reverse. This has happened twice and the second time the consumer had the key out of the ignition.
- Layton, UT, USA
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Vehicle had been parked for 7 hours with emergency brake on. Vehicle went into reverse drifting backwards down a hill crashing into a pile of rocks. Vehicle was damaged. No injuries. Manufacturer notified.
I stopped vehicle and put gear in park. I exited vehicle and was outside vehicle when, approximately 30 seconds to a minute later, the vehicle suddenly jumped into reverse, rolled backwards & hit a small tree before I was able to get into vehicle and stop it.
As the attorney for the client stated, the consumer put the vehicle in park and exited through the driver's side door for the purpose of fastening the seatbelt on the child. Immediately after getting out of the Jeep, she realized it was in reverse and was going down the incline of the driveway. She was knocked down and the front driver's side tire ran over the side of her body, including her head, the consumer does not appear to have suffered any serious permanent injury (attorney for client).
Consumer stated that while engine was running, he put the shift lever in park and exited the vehicle, and the brake was not engaged, then began to walk toward the rear of the vehicle and it began to back up, he attempted to jump in through the open door but the door jamb caught consumer and threw him to the ground partially under the car and the front tire rolled over his body which caused injuries and damage to the vehicle too.
A D V E R T I S E M E N T S
- Fremont, NH, USA