This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
99 Jeep Grand Cherokee with engine problems customer states that the RPM's would immediately go up to the 200 or sometimes higher as soon as he starts up the car and also accelerate when the brakes are applied* the consumer stated various parts were replaced, however the problem returned. The consumers wife was driving, when all of a sudden the vehicle started to accelerate on its own, she applied the brakes as hard as she could, however the vehicle continued to proceed in a forward motion. The only solution was to place the vehicle into park. After placing the vehicle in park, the consumers wife placed it in drive again and immediately it started to accelerate uncontrollably. Applying the brakes with full force did not solve the problem. When aaa arrived and started the vehicle, nothing happened. The sudden acceleration happened again while the consumers daughter was driving. During one of the sudden acceleration incidents, the consumers wife was injured. The right front wheel speed sensor was replaced. The coolant radiator fan relay and water pump were replaced. The air bag light was on, the transmission seal was leaking. The fuel pump was replaced. The right and left hub bearing were replaced.
While driving over 50mph and applying brakes steering wheel will rock side to side vibrating heavily, and it will be hard for the consumer to control vehicle. Dealer notified.
While traveling down a mountain road, gaining speed, put car into 2nd gear in order to slow down and not over-use the brakes...car suddenly bolted back and brakes locked up and became unresponsive. I steered out of hitting the median, (it was a windy mountain road), but hit the back of a tractor trailor.. I was then hit from behind by another tractor-trailor and projected fowared. I was able to manuever over to shoulder of road. Placed car's transmission in park..but it continued to move foward !!! I had minor aches and pains, car sustained at least $9500 worth of collission damage. Told repair to check brakes and transmission...they said everything ok.. I did not do anything unusual in this driving experience. I am extremely fearful of the vehicle. It is still in shop waiting for final estimate. I want to make sure the frame and brakes and transmission are ok before I consider using vehicle again. My confidence is lost. Can Jeep respond and let me know why this happened...will they buy-back ? it is on extended warranty til January 2003 or 43,000 miles. I just purchased in January of 2002. I now realize many Jeep have many problems.
- Sunnyvale, CA, USA
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Rotors on front brakes overheating and warping..dealer cannot seem to solve problem even by replacing with new rotors. Terrible vibration when braking. Also transmission makes a loud clunking sound when stopped and shifting. Last item is that front tires are cupping...dealer stated that is because the vehicle has full time 4 wheel drive.
My Jeep Grand Cherokee had the brakes & rotors changed at 22,000 miles through a recall. Now, at 55,000 miles they both need to be done again. This does not seem like typical wear and tear as I have never had to replace brakes and rotors after such a short distance. Dealership blames it on driving techniques, but like I said, I have never had to do this with any other vehicles I have owned.
The brakes pulsate dramatically whe applying brakes steadily above 50mph. This started at 23,000 miles, reported at 30,000 miles-no work done, reported again at 32,000 miles, refaced both front rotors-warped. Reported same pulsating at over 50 mph 37,748 miles-refaced both front rotors. In checking your web site there are dozens of complaints along these same lines, abnormal vibrations/ pulsating from brakes when braking over 50mph. This condition is either faulty materials and/or bad engineering. If not corrected by mfg. Serious accidents will result which could have been avoided. Chrysler is aware of these complaints and knows that this repeated problem is not within the normal, acceptable range of performance, but they try to deny they have a serious problem which needs correcting.
When brakes are applied while driving 55mph or more vehicle vibrates severely. Dealer has been notified. Feel free to provide any further information on this matter.
Front brake rotors failed at 11875 miles, 18264 miles, 30815 miles, 38037 miles, 42688 miles and the 6th time at 47312 miles. Early failure begins with slight pulsation feel when brakes are applied and gets progressively worse as milage increases and more brake applications occure. Steering is affected if not attended to immediately. If the rotor heats so high it could possible break causing severe problems.
While driving 50 mph and attempting to apply the brakes, the vehicle vibrates and brakes pulsate, dealer informed consumer the pads were not efficient of government requirement, feet are left on brakes after stopping causing the discs to warp, the disks were checked and they were not warped, there could be another part within the ABS causing the problem.
A severe shimmy(more at high speed and less at low speed) would occur when brakes are applied. Vehicle been in dealer shop on two occasions, and problem still reoccurring. Feel free to provide any further information.
Steering wheel shakes when brakes applied, checked at 6920 miles service center stated it was ABS. Steering wheel violantly shakes, and at 18000 miles rotors turned, again three months later and again at 41000. The symptons are being corrected but the problem is not being fixed. Until the problem is fixed we will continue to have trouble and have to pay because the customer service hide behind thier warranty...and won't help us.
Front and rear brake rotors had to be replaced twice with 43000 miles on vehicle. Vehicle was not stopping within the distance it should stop. Contacted dealer.
A D V E R T I S E M E N T S
- Arden, NC, USA