This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I replaced my rotors due to premature failure prior to recall. I sent a letter and receipt to Jeep for reimbursement and was denied. I sent a follow-up letter and received a phone call from Jeep which stated my claim was accepted and I would receive a check and then an hour later received another call denying me. I have tried to correspond with the customer service but I am having a tremendous difficulty with not only reaching the pertinent individuals but in getting anybody to followup with me.
Vehicle experienced failure of the recall component (00V-136) prior to recall notification, consumer was denied repair by the dealership due to scheduling problems, consumer was ablt to have a private garage mechanic replace faulty unit, consumer is requesting reimbursement.
When applying brakes vehicle will shake violently. Brake pads are not wearning out, but rotors keep failing. Rotors have been replaced 4 times, defect keeps reoccurring.
Vehicle experienced failure of the recall component prior to recall notification which almost resulted in vehicle accident due to loss of braking ability, owner requesting reimbursement for repair of the rotors. (00V-316)
Dealer had advised consumer that the dealership does not have the parts to repair manufacturer's recall 10578/ brake rotors. Consumer has been waiting for more than a month.
Within 50,000 miles of wear all four rotors were replaced due to corrosion and pitting. Dealer notified, and informed consumer that vehicle was not covered under manufacturer's recall due to VIN.
I have had my front rotors replaced on my 1997 Jeep Grand Cherokee 4 times. (17000, 28000, 35000, 43000 miles). I do not drive in stop and go traffic. I do not tow and I am not a heavy braker. I have complained to Chrysler about this problem on several occasions, but they said it is not their defect. It must be the way I am driving. I have found web sites (deja.com, edmunds.com) that have numerous postings about this problem. I really feel that this is a defect in the Chrysler product.
A D V E R T I S E M E N T S
- Nicholasvi, KY, USA