This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The inspection recall on my 1996 Jeep Grand Cherokee did nothing to fix the problem with PCM and catalytic converter specified in the defective issue within the recalls issued. This harms the driver, pedestrians, other passengers and motorists. The tech where I went to have recall work performed ordered parts (see attachment), but nothing was installed on my vehicle. Only "inspected." The tech was told of detailed poor performance and symptoms of a bad PCM. Such as shifting, stalling, fuel economy & hard to start. The Jeep is not operating optimally & this could mean there are. Other problems between different systems. All of these are indications of a faulty PCM. As well as the ABS light being on the dashboard. The PCM is a "critical" system & needs to be replaced. I'm requesting that you fix this problem for free, as it is defective and could mingle with other systems and cause a complete vehicle break down. Or refund the cost to me in full, including labor charges, if I replace/repair myself. If this defective part is not fixed, it could result in property damage, in which cdj would be liable for. Please advise as to how you can help enforce the manufacture to fully repair these defective parts & remedy this problem on fixing the faulty PCM & catalytic converter within a recall and possibly the ABS system and transmission. The vehicle stalls on highway, in park, on the street, when stopped and then it stalls out and is hard to start. It also has not been able to go in reverse ( back up). Which mean it's not getting proper lubrication. Also, the alarm goes off when using key to gain access. Unhooking battery to reset does not help.
Car usually runs fine cold but when it gets to operating temperature it stalls unexpectedly and in dangerous moments while driving on any road or freeway at any speed. I lose all powered functions like steering and brakes. It won't start again for hours until it has cooled all the way down.
The contact owns a 1996 Jeep Grand Cherokee the contact received a notification of NHTSA campaign number: 13V252000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 02V053000 (power train); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 1996 Jeep Grand Cherokee. The contact stated that while in park, the rear of the vehicle caught fire. The fire department was able to extinguish the fire. The contact was unsure if a police report was filed. The vehicle was towed to an independent mechanic. The vehicle was destroyed. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The failure mileage was unknown.
- Gary, IN, USA
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The contact owns a 1996 Jeep Grand Cherokee. While driving approximately 45 mph, the vehicle stalled without warning. The vehicle was restarted. The vehicle was taken to the dealer, where it was diagnosed that the battery needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic. The technician diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 196,000.
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000: (fuel system, gasoline, structure). The vehicle was taken to the dealer, but was not repaired. The contact stated that the vehicle was returned in worse condition than it was given. The contact was unable to put the old hitch back on and the dealer refused to do the repair. The dealer stated that the structure was too rusty, but the contact disagreed. The failure mileage was 246,000.
Jeep refused to complete the repairs included in the recall: Report receipt date: Jun 19, 2013 NHTSA campaign number: 13V252000 component(s): Fuel system, gasoline, structure potential number of units affected: 1,560,000 Jeep advised us they are unable to complete repairs necessary because the rear of the car has "too much rust". although, we rely on the car every single day to get us to/from work and school.
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 1996 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The contact stated that the part was not available. The contact mentioned that she attempted on numerous occasions to schedule an appointment but was unable due to the part not being available. The contact had not experienced a failure.
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 1996 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 1996 Jeep Cherokee. The contact received a notification for recall NHTSA campaign number: 13V252000 (fuel, system, gasoline, structure). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 05/28/2015
Being that recall number: N45 was (and is) incomplete, ie, there are no parts /oem trailer hitch available at local dealers; I purchased and had installed one. Shortly thereafter, I submitted receipt and proof of purchase for reimbursement. This has been to no avail. Its questionable if there are sincere concerns about the safety recall.
I received a safety recall notice from Chrysler concerning gas tank problems. I scheduled an appointment and took the car to the dealer. They were to install a trailer hitch to correct the problem. They called and said they could not do the work because the bumper was not in line as it apparently been hit. I was told needed to pay to fix this before they would do the work. The car is 19 years old and Chrysler allowed us to drive it without us knowing about the existing defect. It seems quite unfair that they only have one method to repair their defect and they are then off the hook for their own safety design flaw. This is the essence of my complaint.
The contact owns a 1996 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 1996 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number 13V252000 (fuel system, gasoline, structure). However, the part needed was unavailable to service the vehicle. The manufacturer was notified of the failure. The contact had not experience the failure.
The contact owns a 1996 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure). The contact stated that the part needed was unavailable to perform the remedy. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure. The VIN was unavailable. Updated 8/19/14 updated 08/28/2014
The contact owns a 1996 Jeep Grand Cherokee. The contact received a recall notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure). The contact was unable to have the vehicle repaired under the recall because the part was unavailable. The manufacturer was not notified of the problem. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Clayton, IL, USA