This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The radio became scrambled and it is malfunctioning. it puts others at risk due to rear camera not working control of heated seats and steering wheel ect. i have read multiple reports of others who have had the same issue
I came to a stop for a red light at a hazardous intersection, and waited for the green arrow for my left turn. When the green arrow came I attempted to accelerate but the brakes locked and subsequently the vehicle began drifting into oncoming traffic. I lost power steering. I managed to stop it after getting out of the intersection by throwing the gear into park. The parking brake seemed to have been engaged by the stop/start system. Subsequent research on this issue revealed this is a recurring issue and especially with 2019 Compass, and people have experienced the stop start stalling their cars in highway traffic at speeds of 65 m.p.h. Obviously, this is a severe life threatening defect. Because this happened on a weekend, the mechanics have not yet evaluated the vehicle. Please have Jeep held accountable.
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
The vehicle will randomly show a coolant warning temperature light, then suddenly the engine will turn of. The car must be completely turned off to start it again. This happens when the car is not hot, there is plenty of coolant etc. When this happens the fobs also will not work. It has happened 4 times the last two weeks. My safety was put at risk because I was in the middle of driving when my car died in the middle of the road. Yes the vehicle was inspected and the batteries were replaced. The issue was not reproduced when it was in the shop.
- Grand Junction, CO, USA
Search CarComplaints.com for these popular complaint phrases...
I was taking my jeep through an an automated car washe and the car engine turned off. The car was in neutral and when I was supposed to drive the car away at the end of the wash, it would not let me put the car in drive. Somehow I got the car restarted after several attempts and was able to put the car in drive before the car behind me hit me.
High coolant temp warning lights spike for about 2-3 seconds and the car powers down but does regain power when the coolant temp light goes off. We have replaced the coolant sensor and flushed everything and replaced the pcm 2 times. Still the same problem. A safety issue as you lose power when this happens. Service was all done at an authorized Jeep dealership. The majority of the time this happens is during a turn. Today I lost power on a turn with oncoming car. We have spent $1400 trying to repair the problem with new replacements and the problem remains. The car is available for inspection. No advance warning when this happens. The last incident date happened August 29, 2024
The auto shut off function while stopped has malfunctioned on a couple occasions. One was when stopped at a red light. The car would not start up again when letting off the gas. The vehicle was new to me and I didn't know how to fix the problem. Sitting there, even with hazards on, is dangerous as I could have been rear ended while trying to figure this out. I ended up having to restart the vehicle. I can disable the function, but I believe it is causing starter issues with the vehicle. The vehicle intermittently will not start right away, and finally will after several attempts. All possible problems that could cause the start issue have been tested by mechanics at an auto shop. All of which were eliminated. There are no warning lights that have come on when either of these things happen. The vehicle is available for inspection, if requested.
A knocking noise has slowly come into play from the hood of my 2019 Jeep Compass. With some research, it appears to be the front driver-??s side axle causing this noise while in operation. The knocking sound is caused by the CV joint at the end of the cv axle shaft. As the cv joint wears down, it becomes less able to absorb shock and vibrations. If I were to continue driving with a damaged CV, the joint will disintegrate further, making driving impossible. I will not be able to control the vehicle and may get involved in an accident. This issue is out of my control unless I simply don-??t drive it. This is also a stock part that wasn-??t expected to need replacing within 5 years of having the vehicle. My current mileage is roughly 76,000 miles to which I don-??t drive more than I need to.
In February I took my car for an oil change. I went out of town and when I returned my car would not start. I replaced my key fob battery and I charged the battery because a jump did not work. Once battery was charged we were able to get my car to turn on. I took the car for battery testing at auto zone and nothing came back. I took the car to the dealership (Jeep Dealer) they said both batteries were original and needed to be replaced. I paid for both to be replaced. A few days later I was driving m, came to a stop light and when the light turned green I went to press the gas the car dashboard glitched and turned completely off I was in the middle of the road. I started the car back up and called the dealer immediately and took it in for service. The dealer said it was a reset that needed to be done and computer update. A few days later my car did the same thing only this time it gave a few messages on the dashboard and I was able to turn it back on. The deal ship kept my car for a couple more days. The did more updates and returned the car. I had no issues for a few weeks with turning off however when I turn the car on it would glitch as if it did not want to start. Also, the start/stop feature stopped working completely. One morning I started my car on my way to take my child to daycare the car glitched again but turned on I drove maybe 500ft and I got a message on the dashboard -??stop safely vehicle will turn off soon-?? I pulled over and turned the car off and back on the message was gone. A month later I got the same message but I kept driving and nothing happened. A week later I drove to drop off my child, the car was off completely and moments later when I returned the car would not start the radio dashboard lights all turned on and I could hear the car trying to start but it did not. AAA came to assist jumping my vehicle and I was able to drive the car to the same dealership. They kept the car for a week and found nothing.
Car stopped in the middle of an intersection, and a ton of dash lights came on. Did this about 2 times x Brought it to Jeep dealership and they said that the diagnostic is coming back that everything is fine with the vehicle. I see a lot of jeep compasses are doing this and i need whatever the issue is to be resolved with a recall or something to prevent this from happening to other and get this issued solved immediately. I-??ve been to jeep and NOTHING.
Vehicle randomly blinks coolant too hot, locks up and shuts down. All fluids are full and there is no reason for the warming. Has happened backing out of the driveway, going slow, and on the freeway. Very dangerous
I was traveling from Dallas to Austin for a wedding on [XXX], going the speed limit I notice my car begins to decelerate, I would put my foot on the gas and the car wouldn't speed up, I just kept hearing my engine rev up. In addition to that, a bunch of symbols, notifications and noises started alarming and going off on my dash, it seemed like every symbol on the dash popped up. Trying to prevent an accident while having a panic attack, I had barely enough time to switch lanes and pull over while still on this dangerous highway. Once I stopped the vehicle, the brake became hard to push with my foot and the dash continued to go crazy blinking on and off. After an hour or so, the car started acting fine. I eventually got back home and took it to Jeep in Frisco, TX, and they "repaired" my vehicle they replaced my auxiliary battery and the main battery. I got the car from the shop and it was fine. 2 months later, it happened again! My car slowed down while I was on the highway and this time I couldn't pull over to safety, so I put my hazards on and just prayed I wouldn't get hit and called for a tow truck. After doing some research I'm not the only jeep owner who has had this issue, others have experienced the same thing. Ultimately this is a Jeep issue. My car is basically a death trap, and I lost my job because I lost my reliable means of transportation! My car is currently sitting out front collecting dust, I don't have the money to gamble on what the mechanics THINK is the issue, they can't figure it out! I don't want the vehicle! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The Uconnect screen has a black line on majority of the screen- happened occasionally at first, then every other time I started the vehicle, and now every time. I am unable to use the screen due to the malfunction which means I cannot use the back up camera, see the maps on the screen for navigation, or control heating/temp including defrost due not being able to see the screen which I feel are all safety issues to both myself and other drivers. So far an independent service center is running diagnostics- and no warning signs.
I bought this vehicle as a CPO. After a few months the vehicle was intermittently having issues with the start stop being disabled when using the remote start. Subsequently the vehicle wouldn-??t engage to start without being powered back down and restarted which would reset the start stop as well. Last week I went to remote start the vehicle and everything cycled through like it would start but never turned over. Now the start stop is just disengaged. From reading the various forums on this vehicle the start stop is a common problem with no resolve.
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive this as it is right now as I dont know when it may just stop running or not start, or start bucking violently causing me to crash or become injured. I do have videos of this happening several times over the course of less than two hours. There has also been a couple warning lights that have come on randomly (Electronic Throttle Control Warning Light, Electronic Stability Control Active Warning Light, Service Stop/Start Warning Light) and a message (Dynamic Steering Torque). I just bought this used from a dealership July 25, 2023. It is only December 26, 2023. I dont feel safe driving this vehicle and have given the dealership an opportunity to address and fix whatever may be causing it, to no avail. I do not wish to keep this vehicle, nor do I feel safe trusting in the dealership to make it a safe vehicle for me to continue to drive.
Multiple incidents over the last 5-7 weeks up to and including today 11/05/2023. When walking out and starting my Compass the engine/vehicle initially would not start. When initially pressing the start button all the dashboard lights, gauges and annunciators would illuminate but I would receive a -??coolant temperature too hot-?? message on the dashboard and the car ultimately would not turnover and start but rather just shut down completely. Upon waiting a couple seconds I tried to start it again and this time it would start up just fine all normal without any messages on the dashboard. In other occurrences I-??d receive multiple dashboard messages which included the ESS system but after turning off and trying to start again my Compass would not and I-??d have to jumpstart the battery In order to successfully start the vehicle. From what I have researched and read on myjeepforums and Reddit it seems that many Compass owners going back to 2019/2020 are currently having or have gone through this same problem ultimately spending thousands upon thousands of dollars on part replacements and dealership visits only to be told that they cannot find the problem or know what may be causing the problem even though they are well aware of these issues. Some complaints have stated that this issue has happened while driving on major expressways or busy roads at random causing them to just come to a complete stop in the middle of traffic on expressways or during turns! I am taking my Compass to the dealership tomorrow morning 11/06/2023 at 7am to make them known of these issues I am having but I-??m not holding out any hope. Jeep has not issued any recalls since this problem was brought to late in 2020. I do not feel safe driving this vehicle any longer and I will not spend thousands of dollars on random part replacements when dealerships or outright telling other compass owners that they can-??t locate or college the problem. My next step after tomorrow may be to consult a lawyer.
A D V E R T I S E M E N T S
- Chicago, IL, USA