This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Jeep Compass. The contact stated that the vehicle would not start. The contact stated dynamic steering torque service required, service ESC system, and service hill-start system warning messages were displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 47,000.
I have always been a jeep owner, Grand Cherokee, I decided to go with the Jeep Compass and i haven't had any issues until the beginning of the month. I changed the battery and still had the issue that the car wouldn't start. I brought to Chrysler Jeep and they changed the secondary battery and they reset it so i don't get the A symbol with exclamation point. Picked up my car from oil change, on my way i stopped at a traffic light at an intersection, it stalled on me. Completely turned off, the radio worked, the windows were able to go up and down. after a minute it turned back on. I brought it back to the dealer the next day, they had it for 4 hours and they said they didn't find anything wrong with the vehicle and they reset everything and i should be fine now. That Sunday, it stalled on me 3 times and this time it took 5-10 minutes before it restarted. It was the scariest moment in my life, i had my 6year old in my car and this car would not start. I brought it back to jeep on Monday the 25th and they still have it and they cant figure out what is wrong. they called me and said that they drove it and there is nothing wrong, i told them i do not want the car back until they fix it. now its Tuesday, and they still cant figure out the problem, this is a lease vehicle and they wont even give me a loaner until they find the problem. It just shuts off when you stop always at a traffic light. I told them the 3 things that popped up and they looked at me like im crazy...Service hill start system, service esc system and dynamic steering torque service req'd, they said no codes came up, then they said 2 codes came up but they still cant figure it out. It is dangerous for your car to stall without notice especially when you are leasing it expecting for it to be ok and no issues.
On at least three separate occasions, without warning, the coolant sensor suddenly goes in to a false coolant temperature alarm as if the temperature has climbed to maximum heat. While the alarm is active, you are unable to accelerate and have no power steering. After a second, the alarm vanishes and coolant temperature gauge shows temperature back at normal operational level. This has happened while driving 65 MPH on a highway. This also happened while trying to make a left-hand turn at a busy intersection. This is quite frightening and if this were to occur at the wrong moment could easily result in an accident. Other owners of the same model vehicle have reported this exact same issue in online forums such as MyJeepCompass.com. In all reported cases, dealers and mechanics are unable to determine the problem after replacing the coolant sensor and trying every possible solution. I believe this is a software or firmware issue causing a false coolant temperature alarm to trigger. I reported this to Jeep and they only recommended bringing the vehicle to a local dealer.
Bought my 2019 Jeep Compass on May 21st, 2019 and it's been in and out of the dealership for the light on gear shift flickering, batteries not charging, radio would change itself, etc. Just in November 2020, I had to take it back to the dealership and get the computer component/frame replaced and that was at 40,000 something miles. Now, after driving this morning to do a couple of arrands in town, it will not do anything. Lights on the dash comes on, break is stiff, warning messages were popping up (like "steering torque service required" "anti-lock brake system service required" "ecs system need service" etc.), mileage on dash is flashing, gas reads full then it drops down to empty and then nothing, engine light stays on during this whole time, can't get gear shift to move out of park, auto start/stop light doesn't come on, brake comes on and off now can't get it turned off, traction is off and won't come on. The dash will read and show that the engine is on but won't turn over.
I was driving with my daughter in the car and when the engine shut off on me. Luckily I was pulling up to a red light. I was able to stop but the brakes locked up on me and I couldn't restart the car. Many warning messages appeared like "steering torque service required" "anti-lock brake system service required" "ecs system need service" etc. I had just had my car serviced for a routine oil change a couple of days before at a Jeep dealership and nothing was mentioned to me that needed servicing. I then had the car towed to the dealership AutoNation Roseville Chrysler Jeep and Dodge and they do not know what is wrong with it. This is a real safety issue with a car shutting down while driving. I am just happy that I wasn't on the freeway when this happened.
- Sacramento, CA, USA
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On 4 seperate occasions, I have been driving at highway or cruising speeds and my vehicle will completely shut down. The dash will illuminate that the Auto Stop/Start is not working, then it will say "Stop Safely, Vehicle Will Shut Down Soon" and the car will shut down. It will then take approximately 10-15 minutes for the car to restart. I have taken into my dealership every single time it happens; they've replaced main battery, auxillary battery, replaced battery terminals and have said it "was just a fluke". The light and issue have been reproduced only once by the dealership but no diagnostic codes appear when lights come on. Dealership states MOPAR/Jeep will not authorize repairs for undiagnosable issue as it's still under warranty. The last time this happened, I had my 5 month old son in the car and we shut down on the Tappan Zee bridge. It's happened on a small 2 lane road at 10pm, I now have flares in my car for this reason so I'm not rear ended as I fear for my life.
1. I believe it's the "Auto Start-Stop" feature in the vehicle 2. While at a stoplight in a busy intersection, my vehicle has stopped twice, putting my children and myself in danger, making it a high risk for a serious accident with other motorists. This vehicle has also had a minor stall while driving on the highway. Luckily it didn't completely shut off but gave us a minor jerk. 3. Not at this time; the dealer has requested to test drive the vehicle for up to 200 miles to recreate the scenario. I don't believe 200 miles will recreate the scenario, especially when they say it could be the vehicle oil consumption. Since the first time we took it in, they lowered the recommended oil change by 3k or 4k instead of the original 5k. While in the care of the dealership on (6/15/2021) they made an oil change, so I am sure they will not encounter anything in this 200-mile test drive. 4. Yes, this is the second time the dealership has inspected the vehicle's issue with no response to why the dealership mechanics can't fix the issue. When will the manufacture take responsibility and recall the 2019 Jeep Compass. Why put people's lives at risk when informing the dealership of the dangers of this vehicle. 5. The Jeep Compass displayed no warning lamps; the vehicle just stalled.
I purchased my 2019 jeep Compass September 29th 2020, on March 20th 2021 my engine and radiator needs to be replace, Both warranty refuse to repair Engine & Radiator
My engine and radiator needs replaced, I am now seeking help for repairs from warranty or full refund for car and expenses used to provide daily transportation, both warranty refuses to fix the 2019 Jeep Compass. I purchased the 2019 Jeep Compass on September 29th, 2020, from enterprise car sale in Virginia beach, va. March 20th, 2021, the Jeep Compass shutdown on the freeway at 65 mph. I immediately called warranty services for towing to the nearest Chrysler dealership, hall Chrysler Dodge Jeep Ram chesapeake, located 3353 western branch blvd, chesapeake va 23321. The vehicle was reviewed three times within the 25 days that the vehicle spent. $22,231, is a remainder balance, I'm still paying car-note of $460 a month. National center for dispute settlement has denied my complaint. I've pleading for 2 month for help, I've only had the car for 6 months. I received a letter on 3/15/2021 from Continental for tire defection on the car, I
Today my car stopped (again) in the middle of the road as I was driving and the emergency brake light went on. This is the third time that this has happened to me and I am literally scared out of mind to drive this car that I purchased for my birthday. I've only had the car for 6 months and this is a major safety hazard.
On three different occasions, while driving on a major road, the vehicle engine just stopped. At the instant the engine stopped, engine caution lights illuminated saying the coolant had overheated and allow the engine to cool. Placing the transmission in neutral, the engine was restarted and the journey continued. The vehicle was taken to an authorized Jeep repair facility where they test drove it and could not duplicate the problem, there were no fault codes in the computer, and basically nothing they could do to troubleshoot the problem. This is most definitely a matter of life safety. The engine stalling at the wrong time could cause a terrible accident.
My 2019 Jeep Compass started having issues in September 2020. It shut off at a red light on highway 76 in oceanside, ca with my family in the car. Shortly after, it started becoming sluggish when pulling out of the driveway and backing into the street. Shifting between park and drive it stalls, the lights on the gear shift have since gone out. I have refused to drive or register my vehicle since Oct. 2020 because I am terrified to drive it with my child in the car. I make my monthly payments on time and have been told to report my issues here. My 2019 Jeep Compass is a paperweight at this time.
The contact owns a 2019 Jeep Compass. The contact stated while driving 45 mph, the vehicle stalled. The contact restarted the vehicle and the vehicle worked as designed. The auto start/stop warning indicator light was illuminated. The vehicle was taken to suncoast Chrysler Jeep Dodge Ram (8755 park blvd N, seminole, fl 33777, (727)393-4621) to be diagnosed. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage 556.
I bought my 2019 Jeep Compass limited from a dealership on 11/18/2020. Since that day it has been in the shop 4 times. Three times because the start /stop kept coming on saying to have it serviced and because it stopped on me at a stop sign and would not go, had to turn it off and it craked again telling me start/stop has malfunctioned! today1/26/2021 all lights on dash came on it lost power on the interstate and told me to stop have engine serviced now. Shut down would not crank had to call a tow truck to take to delearship. From what I have read these cars are a piece of crap and Jeep needs to take notice!! Jeep should not be allowed to sale a vehicle with so many known problems!! so sorry I left Honda for this!!!!!!!!
On 3 separate occasions now the car randomly shuts off while driving. This is a huge safety concern as once it was on the highway- the car shuts down and starts to decelerate- you loose power steering and power brakes and the car is hard to control- the last incident almost caused an accident- has been to the dealer 3 times and they are basically just throwing darts at trying to fix it. The first fix was just a computer update, the second fix was a thermostat and housing the third fix was an auxiliary battery?
So my vehicle has been really sluggish. Half the time it doesn't want to accelerate, and when it does it sounds like it's having trouble shifting gears. When getting on the freeway my vehicle will get to the speed of 50 mph and my RPM reading between 4000-5000. I have tried to let my foot off the gas, my speed goes down but RPM stays the same. This is really scary especially when you have to get on a busy highway with a speed limit of 70, and you can only go 50-55. I am a first responder, some times I use my personal vehicle to respond to incidents, due to location.
When trying to start the car it will turn over but not start. The car turns on as if it will start but doesn't completely crank. This is not the first time since I've had this car that it has not crank. It has also turned off in the middle of traffic on a very busy highway while at a red light and did not turn back on. This is a problem I see many people are having with this similar vehicle.
I bought my Jeep March 2019 and have never had an issue. Then a few months later the radio starts pressing buttons by itself. I took it to the local Dodge and they said there was nothing wrong with it. The next thing to go wrong is the auto start stops working. I got stuck at several red lights and almost rear ended a few times. I took it back to Dodge and they still said there was nothing wrong with it and it didnt throw any codes at advanced auto. Then lastly, it finally goes out. The vehicle completely shuts off on my in the middle of driving in the middle of the road. It just stops. Breaks seized. Lights flickering off and on. Car is registered as on but wont go anywhere. It has been about 3 weeks now and it still wont start nor even show a light on the dash. Now that I only have an extended warranty left they are nkw saying I have to pay 3I for a new ECU out of pocket. How is this fair. I bought a new vehicle so I wouldnt have these issues. I still owe 29K on something I cant amuse ever again.
The vehicle wont start occasionally. You can press the ignition, and it says its on, but the engine doesnt turn over. I have noticed it happens more often if you 3ngage the parking brake while your foot is on the brake peddle. To "correct" you have to take your foot off the brake, press the ignition button again until it shuts off, and then reapply your foot on the brake depressing it as far as you can press it and then press the ignition button again. There is a moment of hesitation and then it starts up. Additionally the car has shut off on me at an intersection with the auto start feature on, and wouldnt restart when I took my foot off the brake like it was supposed to. I had to follow the same procedure describe above to "correct" the problem. Because of this, I no longer run the car with the auto start feature because its unreliable. Its always been a bit of a rough start whenever I have left it on, causing me to wonder if its actually going to start.
Vehicle purchased new, still under warranty suddenly quits running while in traffic traveling at 30-50 mph, on a county road, vehicle was still receiving power however wont restart. Brought to the dealer were it was purchased. Diagnosed as a faulty PCM and esd. Repaired after waiting two weeks for the parts. Drove it off the lot less than 3 blocks and it happened again. This should be a saftey recall stopping in a stream of traffic suddenly.
A D V E R T I S E M E N T S
- Woodland Hills, CA, USA