This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On three separate occasions while coming to a stop the brakes started to pulsate, once stopped the car stalled and engaged the parking brake all by itself and would not accelerate or go into park or turn off, for 7 minutes while in the middle of an intersection. Also, screen display jumps between apps on its own and won't allow me to change or touch anything on the screen, glitches and holds two apps at once for extended periods of time.
My car had stalling and shutting off problems while driving in three occasions, one day it happened 2 times, after a stop light, immediately after the vehicle restarted and then again after a stop sign, this time the check engine sign was on as a result. 3rd time it was when restarting after an intersection stop, when crossing after turning left, fortunately the car continued to the other end with the 1st acceleration impulse, and this time it turned on the emergency brake.
Leased this car brand new. At 60 miles on odometer, went to start car, car turned started but then stalled/turned off instantly. Had to wait a few minutes to start again. At 250 miles car came to brief stop on slight incline while waiting for a parking gate to open, parking gate opened and vehicle was starting to roll with the car off, I released my foot from the brake but the car wouldn't start it stalled. I pushed the brakes back to stop my car. Car was still in drive, I tried to re-start my car by hitting the push button, car wouldn't turn over. Eventually was able to restart after 60 minutes. This is an extreme safety hazard, I am lucky this didn't happen at a busy intersection.
This is my 5th time reporting this issue to the manufacturer they have also had a final repair attempt and declared no issue even though as I write this the problem still exists. I was parked for an hour at a store I come out turn on the vehicle place the car in reverse car freezes up won't move from on or run and cannot change to drive or anything else engine light came on and reverse symbol continues to blink car had to be restarted twice after this to get it to drive to go home.
When I have to brake and come to a stop the car rumbles, then when completly stopped the car shuts off, then when I take my foot off the brake peddle the starter kicks in and starts the car in gear with a rumble and then I can go? it does'nt matter if on the high way or at a stop sign it rumbles, shuts off and restarts in gear. The car is (2) days old with 35 miles.
- Broad Channel, NY, USA
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On 2/28/19 I leased a 2019 Jeep Compass. I have been having minor issues with it when trying to start the car, sometimes it just doesnt start. As I write this on 9/3/19 I am extremely concerned about the lease I have and therefore why I am documenting my experience. Last week, Tuesday, 8/27/19 while in an intersection, my car completely shut off. I reached out to miami lakes auto mall on various occasions, this was a total disaster, I kept being transferred to voicemails and could not get anyone on the phone while in the middle of this intersection. I called Chrysler roadside (another mess) and ended up having to wait 4 hours until a tow truck could come and get my car, still in the middle of an intersection, had to call 911 so a police car could park behind me as obviously this was a safety issue. After finally getting the car towed, police, rain and being stuck in an intersection and all, finally made it to the dealership. Customer service was horrible except for a service manager called jonathan, he was the only person that spoke with me during this time, of course after I arrived to the dealership, enterprise was closed so I had to take an uber home. I had to leave to tampa for work so I had to go get a rental at national that morning and head out, on Thursday the 29th I spoke with jonathan and he told me the issues with the vehicle was a software failure and that the vehicle is working properly now. With hurricane dorian coming and if I had to evacuate, of course, I was not feeling confident that I wasn't going to get stranded with my family with a faulty vehicle so I had to keep the rental for a few more days. I am very nervous of taking this vehicle home as now I dont know if it will leave me stalled, I have read this is an issue with the Compass. I have filed a complaint with Jeep as well.
I will be driving and while at a stop light or stop sign my emergency brake will come on without me realizing it.the car is still running at this time and when I step on the gas the car will just roll into the middle of the intersection and stop. I have tried just clicking it off, but the emergency brake will not come off until I turn the car off and then back on. This is my second 2019 Jeep Compass. The first one I had only 4 days because the emergency brake was coming on at almost every stop I made. The 2019 Jeep Compass that I have now has done it a total of 6 times since I have had it, and I have had it for about 2 months. I have taken it to Jeep 3 times, but there are no codes that pop up and of course the problem doesn't occur during the short time that they have the car. This problem occurs when the car is at a complete stop whether I am stopping at a stop sign or light.
This is my third complaint on this 2019 Jeep Compass. While driving the vehicle stalls and the emergency brake and other lights come on. The vehicle is unable to be restarted and has to be towed. The dealership has updated software, and now has said that the car is low on oil every three weeks and that's why it stalls in the middle of traffic extremely dangerous and I have a baby on the way!. the oil change indicator doesn't ever show up and the manufacturer just gives the run around.
This is my third time with an issue on this vehicle stalling. I was turning at an intersection and the car just stalled lighting up every notifying signal including an emergency brake being locked in almost causing an serious accident.
This car shut off a red light at busy intersection because of the start/stop technology. When the light changed and I took my foot off the brake, the car did not restart. It did not restart when I pressed the gas either. I had to put the car in park and press the start button twice to get it to come back on. This very unsafe and should not happen on a car with less than 400 miles total on it.
The start/stop system failed at a stop sign and my car stalled and I couldn't get the car moving until I turned off the automatic stop/start system. The start/stop icon appeared with an exclamation point with the words "stop/start system failure" on the dash. My car is a month old.
We recently had 3 instances where our brand new 2019 Jeep Compass failed to start. The car is only 4 weeks old and has less than 500 miles on it. We tried several times, but the car would not turn on even though the dashboard indicated the engine was running. We saw online that this has already been reported by several people. Took the car to the dealer and apparently there is a known problem with "starter control". they applied a PCM update under item tcb 18-035-19. I don't understand why, if this is a known problem with a fix, the dealers aren't proactively recalling these cars. The electronic start is the only way to start the vehicle (no override) and it could cause grave problems, depending on the situation, if the vehicle won't start. Huge safety issue!!!!!
The contact owns a 2019 Jeep Compass. On several occasions, while attempting to start the vehicle, it failed to start. The failure left the contact stranded on three occasions. Additionally, the air bag warning indicator illuminated. The vehicle was taken to kendall Dodge Chrysler Jeep Ram (located at 13355 sw 137th ave, miami, fl 33186, (786) 231-2120) to be diagnosed, but the dealer was not able to duplicate the failures. The vehicle was not repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 2,216.
The car randomly fails to start with the push of the start button. It says to press the brake pedal and the button to start, however it will not work. Nothing happens. Eventually it will start, could be 1 minute, could be 10 or 15 minutes. Something is obviously wrong. Service of course could not duplicate the issue, so nothing was fixed. It has happened around 5 times in three weeks. Car is brand new. I assume this is some issue affecting more than just my vehicle. If the start button doesn't work, there is no over riding way to start the car.
Vehicle won't start. It's the third time in a week. The first one take 10 minutes to start, the second time 15 to 20 minutes and the third time I call the dealer and they send a tow truck(all times the vehicle was stationary). They use jumper cables. They said in that moment that brobably is the battery but they leave until next day. Next day call me to pick my Compass and they said that it's not the battery that the battery it's ok and they don't find nothing. I'm worried because I search online and I'm not the first one with the problem.
Parked car near store. Came out five minutes later and stepped on brake and pushed start button. Car thought it was running. Put in reverse.car didn't move.I spent a few minutes trying to start. Got out of car and dash light said engine was running. Finally started after a few more minutes. 130 miles on the car. Glad I wasn't on railroad tracks.
The contact owns a 2019 Jeep Compass. The contact stated that the vehicle stalled more than 35 times without warning. Lester glenn Chrysler Dodge Jeep Ram Fiat (1199 route 37 w, toms river, NJ 08755, (732) 240-8832) was notified several times, but had been unable to replicate and diagnose the failure to provide a permanent remedy. The dealer indicated that the vehicle's computer may be the source of the failure; however, the part was on back order until mid March of 2019. The vehicle was not repaired. A loaner vehicle option was not provided. The contact was uncertain if the failure was related to NHTSA campaign numbers: 18V524000 (electrical system), 17V670000 (engine and engine cooling), and 16V907000 (engine and engine cooling). The manufacturer was notified of the failures and the contact was waiting on a response to determine the guidelines to repair the vehicle. The failure mileage was 0.
- Toms River, NJ, USA
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A D V E R T I S E M E N T S
- Hawthorne, FL, USA