This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Multimedia screen began delaminating and causing SEVERAL issues, including attempting to call Emergency Services through the app while I was driving. This is an extremely common issues throughout the Jeep community with 2018 vehicles across many models. I drive a Compass but there have been Cherokees, Grand Cherokees, etc. with this same exact issue.
My radio screen started to do phantom touches. Which is very distracting when it's turning on the heated seats, or turning the volume all the way up. It is being caused by delamination and is a known problem with jeep.
The car randomly turns off every few weeks. It usually happens when I-??m stopped at an intersection and start to accelerate it just turns off. I have to put it in park and turn off the engine and restart it which seems to correct whatever happened. Not sure if any error messages come on the dash because I-??m busy trying to restart the car and get out of the intersection.
The rear view camera display stops working and only shows a black screen. I am unable to clearly see behind me when backing up. This is especially troublesome at night. I have taken the vehicle back to the dealer 6 times for repair. They have replaced the camera 4 times and adjusted the wiring 2 times. The camera still doesn-??t work occasionally but I don-??t take it back because the dealer told me it was no longer under warranty and I would have to pay for it. The only inspections were conducted at the dealership for repairs. There were no other indications of a problem until June 2020 when the screen only displayed black when the car was in reverse.
My Uconnect System came with the car. I purchased it in 2019 and by 2020 I noticed a bubble in my screen, 2021 I noticed it getting bigger I took it to the dealer they said nothing needs to be done and in 2022 it got worse and then they told me it-??s out of warranty, in 2023 it-??s completely delaminated and now I have no use for the entire system and now it is causing issues.
- Luzerne, PA, USA
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My car keeps jerking. I-??m not over the line. My car keeps sounding like engine is revving or down shifting while I-??m driving and I-??m doing the same speed limit. I-??ve taken it in multiply times for this. I-??m told it is normal. I don-??t believe it is. My interment panel will not show me anything except safety & assistance or display. When I go to display. I can only go to nav. Repetition. If I click ok. It shows on off ok to select or arrow to left to exit. Those are the only options on that on setting. and the only other setting offered is safety and assistance. The options there are buzzer volume, speed warning, and Hill start assist. Ok to select or left arrow.
I just purchased a 2018 Jeep Compass Limited and the car shuts off unexpectedly while driving. This is a serious safety hazard as the car gives no warning. Someone is going to get killed! The car just shuts off in the middle of driving.I was afraid to drive after two shut downs in the same day, I had car towed to the dealer. Please have these cars recalled! HELP!
As I was pulling my 2019 Jeep Compass Trailhawk to a light off the highway exit, the vehicle did its automatic stop the engine function. After about 4 seconds a "high coolant temp, shutdown vehicle" note appeared. The engine turned off and I lost complete control. The car would not move, e-brake engaged automatically, and the vehicle would not restart. 30 minutes later someone came by to jump start the battery and the car started. I was able to drive to a safe location but I am worried this problem will continue. There was no real explanation online and I have read countless accounts of the same problem happening to others, some while driving at high speeds.
When at a stop sign the car auto shut off. After releasing the break, the car would not restart and would not go into park. After a few minutes of panic, I was able to move the gear shifter to park and after several attempts, the car barely restarted. This also happened a previous time at a stop light.
The emergency brake lights up and engages randomly. This has happened several times while driving, causing the vehicle to slow to a stop, and requiring a restart.
My Jeep compass has shut down twice in the middle of an intersection. Once it took 5 mins for it to start. The other time it took an hour. When it shut down it would lock everything so you could t put it in neutral to push
On April 9, 2023, May 19, 2023 June 4, 2023 and today June 7, 2023 as I was driving the car stopped without warning. In both insistence in June I was entering the highway and had to pull over. In the upper right of the dashboard where it states the operation (i.e R for for reserve, d for drive and etc) it changed from "RUN" to "On". I looked down and noticed the emergency parking brake was engaged. I looked at the dashboard and it gave instructions to push and deactivate the parking brakes. The car remained "On" however" I had to turn the car off and restart it. I have called for repair and they can not get to it until the end of June. I am VERY afraid to drive the car and do not have extra cash for a rental. This is my only vehicle and can not be off of work or do my care taking without a car. I only have 30, 000 miles on it as of last week. I have the Mopar warranty and wonder why I can't get a car that I can drive until they figure out what is wrong. It is extremely dangerous if I had gotten on the expressway. I have very concerned.
Standing still or moving the coolant Temp gauge goes up to H and turns Red, when this happens the vehicle instantly decelerates to approximately 5 mph. While on brake the car moves then and than immediately stops and I am unable to step on gas, when this happens i have to shut down and restart. This is extremely hazardous and can cause a collision when it slows down or shuts off. The dealer can not duplicate the problem. no warning prior to this happening.
As I accelerate the car while driving or from a start motion the car occasionally kicks back (jerks), causing me to immediately slow down to avoid the car from not stopping. It has never shut off, but I am concerned that it will while in moving traffic-??I have noticed that cars behind me have stopped suddenly when my car jerks-??.feels like the back wheels are not moving for seconds but enough to cause an accident.
The touch screen is de laminating. Jeep wouldn't repair under warranty since car has been 1 year old. The delamination causes a driving risks as it turn on by itself, turns heat and air cond. on, makes it impossible to turn heated seats and heated steering wheel off during summer, and has even called 911 3 times while driving. This is definitely a safety issue. It's distracts the driver as the desalination act as the pressure point to turn on and off different systems while you are driving. You can't just pull over and turn the screen off, once it starts acting up it continuously turns itself back on.
Car turned off suddenly after idling at red light. "High coolant temp" warning light and others flashed briefly in dashboard. We could not move or start the engine at all. After about 2 minutes the car was able to be turned off and on and was driving normally without any dash warning lights, and we could not figure out the reason for this. It has happened before while idling.
Engine light comes on with a warning saying "Stop soon, Vehicle may shut off". A few times that light does not come on but the vehicle applied brakes while driving (5mph) on the road. Felt as if it put the parking brake on by itself. Engine light is still on now constantly saying to pull over. Dealer checked it out and re-grounded some wires but issue is still happening.
The auto start stop stopped working. My car overheated in May 2022 which I paid 900 dollars for repair. Also screen went out on Dec 2021. My car is in the shop now because it stopped on the freeway and the hot start/stop stops the car from moving.
A D V E R T I S E M E N T S
- Sandston, VA, USA